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Thelibrarian
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      01-24-2011, 11:37 PM
Hi,

I have received a letter from a complian officer asking me to come in for an
appointment as there is a uiry with my claim ?

Nothing has changed and I'm a little unerved from the wording of the letter.
Its also asking for ID. Everythings all above board and declared, and I have
the idea its just a little worryi8ng for some odd reason, just feels like
I'm about to be interrogated.

Anyone have any idea what this might be about ?



 
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Robbie
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      01-25-2011, 12:44 AM
On 24/01/2011 23:37, Thelibrarian wrote:
> Hi,
>
> I have received a letter from a complian officer asking me to come in for an
> appointment as there is a uiry with my claim ?
>
> Nothing has changed and I'm a little unerved from the wording of the letter.
> Its also asking for ID. Everythings all above board and declared, and I have
> the idea its just a little worryi8ng for some odd reason, just feels like
> I'm about to be interrogated.
>
> Anyone have any idea what this might be about ?
>
>
>


Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
sorts of queries on a benefit claim ranging from simple queries that can
be resolved very quickly to cases where there is a need to check a
certain aspect of a claim in potential low level cases of fraud. They
even do interviews where in the past you may have had a visiting officer
visit you at home or would have been sent a benefit review form - a
certain % of these are randomly pulled out for interview. The name
Compliance Officer is a little unsettling though I must admit.

If everything is above board I would try not to worry about it. It's
possible they just need to clarify something very straightforward.

--
Robbie
 
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Thelibrarian
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      01-25-2011, 11:09 AM

"Robbie" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On 24/01/2011 23:37, Thelibrarian wrote:
>> Hi,
>>
>> I have received a letter from a complian officer asking me to come in for
>> an
>> appointment as there is a uiry with my claim ?
>>
>> Nothing has changed and I'm a little unerved from the wording of the
>> letter.
>> Its also asking for ID. Everythings all above board and declared, and I
>> have
>> the idea its just a little worryi8ng for some odd reason, just feels like
>> I'm about to be interrogated.
>>
>> Anyone have any idea what this might be about ?
>>
>>
>>

>
> Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
> sorts of queries on a benefit claim ranging from simple queries that can
> be resolved very quickly to cases where there is a need to check a certain
> aspect of a claim in potential low level cases of fraud. They even do
> interviews where in the past you may have had a visiting officer visit you
> at home or would have been sent a benefit review form - a certain % of
> these are randomly pulled out for interview. The name Compliance Officer
> is a little unsettling though I must admit.
>
> If everything is above board I would try not to worry about it. It's
> possible they just need to clarify something very straightforward.
>
> --
> Robbie


Hi robbie,

Thanks for the reply. It seems a bit random. My friend said if there was
anything they thought was wrong they would be doing a fraud enquiry, and I'm
like hold yeee horses I am an honest person and haven't done anything, but
for some reason these sort of letter can make you feel guilty. Its just the
words they use like compliance and the wording in the letter its rather
unsettling.

I called them up and got through and the lady on the phone put my ni number
in and said there were no notes on me so it was probly just a information
verification. Then she said also can be done if someone "dobbed" you in if
you have a argument going with someone they may have made up a story on the
fraud hotline. Which might be it as I had a bust up some time back with a so
called "friend" reported to me social services for neglect of my children,
they saw no need to investigate it after one visit, nice lady came had a cup
of tea and a chat and its blindingly obvious how well cared my children are.
But I prodded her a bit and she let it slip who made the allegation and it
was they "friend" I fell out with. They wrote it down as malicious. So I
guess its a possibility shes made another one, just to a different person.

Nothing has changed with me or my claim. So logically thinking it can just
be a update to sign a declaration of no change in circumstance or this night
ex friend.

The waiting drives me made, as its on my mind, but I know I have done
nothing wrong, and will just have to go through the motions with them and
answer whatever questions they have.

Thanks for you post Robbie it has given me some insight in to whats this is
all about.


 
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Robbie
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      01-25-2011, 12:43 PM
Thelibrarian wrote:
> "Robbie" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> On 24/01/2011 23:37, Thelibrarian wrote:
>>> Hi,
>>>
>>> I have received a letter from a complian officer asking me to come in for
>>> an
>>> appointment as there is a uiry with my claim ?
>>>
>>> Nothing has changed and I'm a little unerved from the wording of the
>>> letter.
>>> Its also asking for ID. Everythings all above board and declared, and I
>>> have
>>> the idea its just a little worryi8ng for some odd reason, just feels like
>>> I'm about to be interrogated.
>>>
>>> Anyone have any idea what this might be about ?
>>>
>>>
>>>

>> Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
>> sorts of queries on a benefit claim ranging from simple queries that can
>> be resolved very quickly to cases where there is a need to check a certain
>> aspect of a claim in potential low level cases of fraud. They even do
>> interviews where in the past you may have had a visiting officer visit you
>> at home or would have been sent a benefit review form - a certain % of
>> these are randomly pulled out for interview. The name Compliance Officer
>> is a little unsettling though I must admit.
>>
>> If everything is above board I would try not to worry about it. It's
>> possible they just need to clarify something very straightforward.
>>
>> --
>> Robbie

>
> Hi robbie,
>
> Thanks for the reply. It seems a bit random. My friend said if there was
> anything they thought was wrong they would be doing a fraud enquiry, and I'm
> like hold yeee horses I am an honest person and haven't done anything, but
> for some reason these sort of letter can make you feel guilty. Its just the
> words they use like compliance and the wording in the letter its rather
> unsettling.
>
> I called them up and got through and the lady on the phone put my ni number
> in and said there were no notes on me so it was probly just a information
> verification. Then she said also can be done if someone "dobbed" you in if
> you have a argument going with someone they may have made up a story on the
> fraud hotline. Which might be it as I had a bust up some time back with a so
> called "friend" reported to me social services for neglect of my children,
> they saw no need to investigate it after one visit, nice lady came had a cup
> of tea and a chat and its blindingly obvious how well cared my children are.
> But I prodded her a bit and she let it slip who made the allegation and it
> was they "friend" I fell out with. They wrote it down as malicious. So I
> guess its a possibility shes made another one, just to a different person.
>
> Nothing has changed with me or my claim. So logically thinking it can just
> be a update to sign a declaration of no change in circumstance or this night
> ex friend.
>
> The waiting drives me made, as its on my mind, but I know I have done
> nothing wrong, and will just have to go through the motions with them and
> answer whatever questions they have.
>
> Thanks for you post Robbie it has given me some insight in to whats this is
> all about.
>
>


If someone makes an accusation via the fraud helpline then the DWP do
follow it up and this can be done via Compliance Officers (CO) rather
than by the Fraud section. The CO normally do the interview if there is
no cast iron proof of fraud that would enable the actual fraud staff
themselves to investigate the matter. In this respect the CO is there
just to check your claim is in order and if it is then that should be
the end of the matter. In the past the DWP often just opened and
immediately closed an investigation file following a report of suspected
fraud due to a lack of resources and the post of CO was created in 2006
for this very purpose, to do any initial interviews to clarify the
situation.

On the other hand, CO's also undertake verification interviews as well
as other interviews that may be needed in order to process a claim. The
benefit processing office will usually contact the local jobcentre and
ask that a CO interview a claimant if further information is needed in
these cases. Years ago, when there was a system of local benefit offices
and before the advent of Jobcentre Plus, these type of interviews would
have been carried out by benefit processing staff themselves.

As you can guess, the DWP, for whatever reason, have a query about your
claim. If someone has made wild accusations about you then calmly tell
them what you've said here about your ex-friend.

--
Robbie
 
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mike
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      01-25-2011, 09:43 PM
On 25/01/2011 11:09, Thelibrarian wrote:
> "Robbie"<(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> On 24/01/2011 23:37, Thelibrarian wrote:
>>> Hi,
>>>
>>> I have received a letter from a complian officer asking me to come in for
>>> an
>>> appointment as there is a uiry with my claim ?
>>>
>>> Nothing has changed and I'm a little unerved from the wording of the
>>> letter.
>>> Its also asking for ID. Everythings all above board and declared, and I
>>> have
>>> the idea its just a little worryi8ng for some odd reason, just feels like
>>> I'm about to be interrogated.
>>>
>>> Anyone have any idea what this might be about ?
>>>
>>>
>>>

>>
>> Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
>> sorts of queries on a benefit claim ranging from simple queries that can
>> be resolved very quickly to cases where there is a need to check a certain
>> aspect of a claim in potential low level cases of fraud. They even do
>> interviews where in the past you may have had a visiting officer visit you
>> at home or would have been sent a benefit review form - a certain % of
>> these are randomly pulled out for interview. The name Compliance Officer
>> is a little unsettling though I must admit.
>>
>> If everything is above board I would try not to worry about it. It's
>> possible they just need to clarify something very straightforward.
>>
>> --
>> Robbie

>
> Hi robbie,
>
> Thanks for the reply. It seems a bit random. My friend said if there was
> anything they thought was wrong they would be doing a fraud enquiry, and I'm
> like hold yeee horses I am an honest person and haven't done anything, but
> for some reason these sort of letter can make you feel guilty. Its just the
> words they use like compliance and the wording in the letter its rather
> unsettling.
>
> I called them up and got through and the lady on the phone put my ni number
> in and said there were no notes on me so it was probly just a information
> verification. Then she said also can be done if someone "dobbed" you in if
> you have a argument going with someone they may have made up a story on the
> fraud hotline. Which might be it as I had a bust up some time back with a so
> called "friend" reported to me social services for neglect of my children,
> they saw no need to investigate it after one visit, nice lady came had a cup
> of tea and a chat and its blindingly obvious how well cared my children are.
> But I prodded her a bit and she let it slip who made the allegation and it
> was they "friend" I fell out with. They wrote it down as malicious. So I
> guess its a possibility shes made another one, just to a different person.
>
> Nothing has changed with me or my claim. So logically thinking it can just
> be a update to sign a declaration of no change in circumstance or this night
> ex friend.
>
> The waiting drives me made, as its on my mind, but I know I have done
> nothing wrong, and will just have to go through the motions with them and
> answer whatever questions they have.
>
> Thanks for you post Robbie it has given me some insight in to whats this is
> all about.
>
>


If the DWP felt that this was 'fraud' (defined as a deliberate attempt
to get benefit you are not entitled to) it would be investigated
differently and normally without you knowing. The first official
notification of the investigation would be when you get invited in for
an Interview Under Caution.

An IUC is done when there is a possibility of prosecution, if compliance
are involved it's not likely to be a prosecution even if they do find a
circumstance you've not declared.

As Robbie has said they also do claim verification for the JC as well.

Mike
 
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