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Credit Card transactions causing transaction to time out

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      04-24-2009, 04:09 PM
My Customer is using RMS 2.0, once in a while when running a credit card
transaction it freezes the software before it prints the receipts and then it
comes back with an error message that says "your transaction timed out" and
then it is back to the main screen to start a new transaction. Checking the
credit card batch the transaction does show up in the batch. However it does
not show up in the journal to reprint it. The last time this happened it
showed a big box with error message that disappeared quickly and it caused
the software to shut down on its own. They are setup with MPS to process
credit and gift cards and the RMS database resides in the back office
computer. They are on V. 2.0.0116 the hardware is all HP using the RP3000
with XP PRO. out of 40 transactions it happened about three times so far. I
did rearrange the pipes where named pipe is first and then TCP/IP is second
on both client network and RMS on both computers in the hope it would fix the
problem. However when the last time they had a problem with the credit card
and ended up coming with the big error message box and shutting the software
down it was after rearranging the pipes. I would be thankful with any help
on this.

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