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Discover Direct Connect stopped working

 
 
B
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      09-26-2009, 06:08 PM
For years Quicken has been able to download Discover transactions via
Direct Connect, but several days ago that stopped working. It now only
works via Web Connect. Using the Web Connect method I can see that
Discover has changed the user interface for that so that may be when it
broke.

I've just used the Discover website to send a note to Customer Service
asking that the Quicken Direct Connect function be restored.

I'm using Quick 2007 Deluxe but I suspect that the problem is true for
every version. It could help if others who are experiencing the problem
also contacted Discover Customer Service.

Bernie
 
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Han
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      09-26-2009, 07:56 PM
B <(E-Mail Removed)> wrote in
news:h9lla5$376$(E-Mail Removed)-september.org:

> For years Quicken has been able to download Discover transactions via
> Direct Connect, but several days ago that stopped working. It now
> only works via Web Connect. Using the Web Connect method I can see
> that Discover has changed the user interface for that so that may be
> when it broke.
>
> I've just used the Discover website to send a note to Customer Service
> asking that the Quicken Direct Connect function be restored.
>
> I'm using Quick 2007 Deluxe but I suspect that the problem is true for
> every version. It could help if others who are experiencing the
> problem also contacted Discover Customer Service.
>
> Bernie


Downloading data from Discover has been flaky for many months now.
Sometimes it works, sometimes it doesn't. Luckily for me I have been
forced to us my Citibank Mastercard to keep up my balance in order to
qualify for free this that and the other thing from Citibank. That's
because my Citibank IRA tanked, so it wasn't really lucky me. I would
like to tell Discover I am not using their card because of the problems
with downloading data, and probably will.

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Han
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John Pollard
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      09-26-2009, 07:59 PM
B wrote:
> For years Quicken has been able to download Discover transactions via
> Direct Connect, but several days ago that stopped working. It now
> only works via Web Connect. Using the Web Connect method I can see
> that Discover has changed the user interface for that so that may be
> when it broke.
>
> I've just used the Discover website to send a note to Customer Service
> asking that the Quicken Direct Connect function be restored.
>
> I'm using Quick 2007 Deluxe but I suspect that the problem is true for
> every version. It could help if others who are experiencing the
> problem also contacted Discover Customer Service.


I don't think Direct Connect has stopped working for Discover. Discover
downloads have been reporting errors in Quicken on and off for several
months now, but - at least in my case - it invariably happens when there
are no transactions to download. I can't point to a time when I didn't
get transactions Direct downloaded when they were available for download.
The error I do get is OL-295 and that happens several times a month, at
least.

I successfully Direct downloaded a transaction from Discover two days ago,
on Sept 24; and I successfully Direct connected to Discover twice today
(had no transactions available to download). Q2008 and Q2009.

I'm not saying that Discover isn't having "any" problems; I have read of
some other users who said that couldn't get transactions downloaded when
they were available. Just that I don't think Direct connect downloads
from Discover are totally out of commission ... "erratic" might be a good
description from my experience.

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Han
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      09-26-2009, 08:07 PM
"John Pollard" <(E-Mail Removed)> wrote in
news:h9lrs1$lno$(E-Mail Removed)-september.org:

> B wrote:
>> For years Quicken has been able to download Discover transactions via
>> Direct Connect, but several days ago that stopped working. It now
>> only works via Web Connect. Using the Web Connect method I can see
>> that Discover has changed the user interface for that so that may be
>> when it broke.
>>
>> I've just used the Discover website to send a note to Customer
>> Service asking that the Quicken Direct Connect function be restored.
>>
>> I'm using Quick 2007 Deluxe but I suspect that the problem is true
>> for every version. It could help if others who are experiencing the
>> problem also contacted Discover Customer Service.

>
> I don't think Direct Connect has stopped working for Discover.
> Discover downloads have been reporting errors in Quicken on and off
> for several months now, but - at least in my case - it invariably
> happens when there are no transactions to download. I can't point to
> a time when I didn't get transactions Direct downloaded when they were
> available for download. The error I do get is OL-295 and that happens
> several times a month, at least.
>
> I successfully Direct downloaded a transaction from Discover two days
> ago, on Sept 24; and I successfully Direct connected to Discover twice
> today (had no transactions available to download). Q2008 and Q2009.
>
> I'm not saying that Discover isn't having "any" problems; I have read
> of some other users who said that couldn't get transactions downloaded
> when they were available. Just that I don't think Direct connect
> downloads from Discover are totally out of commission ... "erratic"
> might be a good description from my experience.


John, you might be right that when Discover throws an error OL-295-A (in
my case) only when there are no transactions to download, but that is
still no good. I want to know that there are no transactions, and the
cryptic text with the OL-295-A message is not clear whether a) there are
no transactions available, or b) that the connection couldn't be made to
check. A definite message like a) is fine, but throwing in b) confuses
me.


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Han
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John Pollard
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      09-26-2009, 09:44 PM
Han wrote:
> "John Pollard" <(E-Mail Removed)> wrote in
> news:h9lrs1$lno$(E-Mail Removed)-september.org:
>
>> B wrote:
>>> For years Quicken has been able to download Discover transactions
>>> via Direct Connect, but several days ago that stopped working. It
>>> now only works via Web Connect. Using the Web Connect method I can
>>> see that Discover has changed the user interface for that so that
>>> may be when it broke.
>>>
>>> I've just used the Discover website to send a note to Customer
>>> Service asking that the Quicken Direct Connect function be restored.
>>>
>>> I'm using Quick 2007 Deluxe but I suspect that the problem is true
>>> for every version. It could help if others who are experiencing the
>>> problem also contacted Discover Customer Service.

>>
>> I don't think Direct Connect has stopped working for Discover.
>> Discover downloads have been reporting errors in Quicken on and off
>> for several months now, but - at least in my case - it invariably
>> happens when there are no transactions to download. I can't point to
>> a time when I didn't get transactions Direct downloaded when they
>> were available for download. The error I do get is OL-295 and that
>> happens several times a month, at least.
>>
>> I successfully Direct downloaded a transaction from Discover two days
>> ago, on Sept 24; and I successfully Direct connected to Discover
>> twice today (had no transactions available to download). Q2008 and
>> Q2009.
>>
>> I'm not saying that Discover isn't having "any" problems; I have read
>> of some other users who said that couldn't get transactions
>> downloaded when they were available. Just that I don't think Direct
>> connect downloads from Discover are totally out of commission ...
>> "erratic" might be a good description from my experience.

>
> John, you might be right that when Discover throws an error OL-295-A
> (in my case) only when there are no transactions to download, but
> that is still no good. I want to know that there are no
> transactions, and the cryptic text with the OL-295-A message is not
> clear whether a) there are no transactions available, or b) that the
> connection couldn't be made to check. A definite message like a) is
> fine, but throwing in b) confuses me.


I agree; just tried to point out that what I was seeing definitely wasn't
the total failure of Direct Connect downloading.

[Also, I often get notified before I download from Discover (and Chase
credit card) that there won't be any transactions.]

--

John Pollard


 
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Han
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      09-26-2009, 10:49 PM
"John Pollard" <(E-Mail Removed)> wrote in
news:YWvvm.60495$5n1.60033@attbi_s21:

> Han wrote:
>> "John Pollard" <(E-Mail Removed)> wrote in
>> news:h9lrs1$lno$(E-Mail Removed)-september.org:
>>
>>> B wrote:
>>>> For years Quicken has been able to download Discover transactions
>>>> via Direct Connect, but several days ago that stopped working. It
>>>> now only works via Web Connect. Using the Web Connect method I can
>>>> see that Discover has changed the user interface for that so that
>>>> may be when it broke.
>>>>
>>>> I've just used the Discover website to send a note to Customer
>>>> Service asking that the Quicken Direct Connect function be
>>>> restored.
>>>>
>>>> I'm using Quick 2007 Deluxe but I suspect that the problem is true
>>>> for every version. It could help if others who are experiencing
>>>> the problem also contacted Discover Customer Service.
>>>
>>> I don't think Direct Connect has stopped working for Discover.
>>> Discover downloads have been reporting errors in Quicken on and off
>>> for several months now, but - at least in my case - it invariably
>>> happens when there are no transactions to download. I can't point
>>> to a time when I didn't get transactions Direct downloaded when they
>>> were available for download. The error I do get is OL-295 and that
>>> happens several times a month, at least.
>>>
>>> I successfully Direct downloaded a transaction from Discover two
>>> days ago, on Sept 24; and I successfully Direct connected to
>>> Discover twice today (had no transactions available to download).
>>> Q2008 and Q2009.
>>>
>>> I'm not saying that Discover isn't having "any" problems; I have
>>> read of some other users who said that couldn't get transactions
>>> downloaded when they were available. Just that I don't think Direct
>>> connect downloads from Discover are totally out of commission ...
>>> "erratic" might be a good description from my experience.

>>
>> John, you might be right that when Discover throws an error OL-295-A
>> (in my case) only when there are no transactions to download, but
>> that is still no good. I want to know that there are no
>> transactions, and the cryptic text with the OL-295-A message is not
>> clear whether a) there are no transactions available, or b) that the
>> connection couldn't be made to check. A definite message like a) is
>> fine, but throwing in b) confuses me.

>
> I agree; just tried to point out that what I was seeing definitely
> wasn't the total failure of Direct Connect downloading.
>
> [Also, I often get notified before I download from Discover (and Chase
> credit card) that there won't be any transactions.]
>

Because I am anal, I often do a Quicken download first, then check the
FIs' websites. Almost invariably, the websites show transactions 24-48
hrs before they get downloaded by Quicken. I think that is ecause the FI
puts the data first on their own ervers, before putting them on the
Quicken-connected computer, for whatever reason they chose to do that.
Anyways, I thinkit is good practice to keep a bit of a cushion against
unexpected but legitimate transactions.


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Han
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Bob Wang
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      09-27-2009, 02:47 AM
I've been having intermittent download failures with Discover for many weeks
now.
Usually just takes few more tries to be successful.
One of my three Discover accounts was failing throughout today, till earlier
tonight.
No transactions to download, Direct Connect would just give an error
message.

 
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Han
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      09-27-2009, 11:27 AM
"Bob Wang" <(E-Mail Removed)> wrote in
news:h9mjnd$sd3$(E-Mail Removed)-september.org:

> I've been having intermittent download failures with Discover for many
> weeks now.
> Usually just takes few more tries to be successful.
> One of my three Discover accounts was failing throughout today, till
> earlier tonight.
> No transactions to download, Direct Connect would just give an error
> message.
>

Just now, the website says my outstanding balance is 245.44, with a
statement balance of 99.81, but no transactions since the statement.
Huh???
Downloading through Direct Connect today does give me 2 transactions, that,
together with 2 other transactions, downloaded after the statement date a
few days ago, do indeed give me the 245.44 balance.

Conclusion: SNAFU (look up the acronym). Discovercard's sites do not show
proper balances and are internally inconsistent. That's not good if you
want to keep track of your money.

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Han
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B
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      09-27-2009, 09:27 PM
On 9/27/2009 6:27 AM, Han wrote:
> "Bob Wang" <(E-Mail Removed)> wrote in
> news:h9mjnd$sd3$(E-Mail Removed)-september.org:
>
>> I've been having intermittent download failures with Discover for many
>> weeks now.
>> Usually just takes few more tries to be successful.
>> One of my three Discover accounts was failing throughout today, till
>> earlier tonight.
>> No transactions to download, Direct Connect would just give an error
>> message.
>>

> Just now, the website says my outstanding balance is 245.44, with a
> statement balance of 99.81, but no transactions since the statement.
> Huh???
> Downloading through Direct Connect today does give me 2 transactions, that,
> together with 2 other transactions, downloaded after the statement date a
> few days ago, do indeed give me the 245.44 balance.
>
> Conclusion: SNAFU (look up the acronym). Discovercard's sites do not show
> proper balances and are internally inconsistent. That's not good if you
> want to keep track of your money.
>

That happened to me late one night a week or so ago. I figured it was
some weird way that they update their system so that the balance was
updated but transaction weren't available for viewing/downloading yet.
The next day the transaction were available for download.

Bernie
 
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Han
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      09-27-2009, 10:23 PM
B <(E-Mail Removed)> wrote in
news:h9olbb$hki$(E-Mail Removed)-september.org:

> On 9/27/2009 6:27 AM, Han wrote:
>> "Bob Wang" <(E-Mail Removed)> wrote in
>> news:h9mjnd$sd3$(E-Mail Removed)-september.org:
>>
>>> I've been having intermittent download failures with Discover for
>>> many weeks now.
>>> Usually just takes few more tries to be successful.
>>> One of my three Discover accounts was failing throughout today, till
>>> earlier tonight.
>>> No transactions to download, Direct Connect would just give an error
>>> message.
>>>

>> Just now, the website says my outstanding balance is 245.44, with a
>> statement balance of 99.81, but no transactions since the statement.
>> Huh???
>> Downloading through Direct Connect today does give me 2 transactions,
>> that, together with 2 other transactions, downloaded after the
>> statement date a few days ago, do indeed give me the 245.44 balance.
>>
>> Conclusion: SNAFU (look up the acronym). Discovercard's sites do
>> not show proper balances and are internally inconsistent. That's not
>> good if you want to keep track of your money.
>>

> That happened to me late one night a week or so ago. I figured it was
> some weird way that they update their system so that the balance was
> updated but transaction weren't available for viewing/downloading yet.
> The next day the transaction were available for download.
>
> Bernie


That seems quite obvious, Bernie. However, if something isn't right, or
I forgot what I had charged, I would like to know what and where.

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Han
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