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Mint: what's with Citibank & INGDirect?

 
 
Han
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      07-29-2010, 10:47 AM
Since Mint merged with Quicken (grin) I thought this was on topic.

I started playing with Mint yesterday, both on PC and iPhone. That is neat
of course, that you can acces easily from either. However, I couldn't get
my Citibank accounts or my INGDirect account to load into the Mint account.
Both keep giving a temporary connection problem error. Apparently Mint
knows about this (Mint "community"), but I've seen no solution for these
problems. Does anyone have an inkling why this is happening? I had
expected problems with Vangurad, because of their more complicated
authentication via web, but that and many others went OK.

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Han
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Han
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      07-29-2010, 12:27 PM
Han <> wrote in
news:Xns9DC4451B7340Bikkezelf@207.246.207.139:

> Since Mint merged with Quicken (grin) I thought this was on topic.
>
> I started playing with Mint yesterday, both on PC and iPhone. That is
> neat of course, that you can acces easily from either. However, I
> couldn't get my Citibank accounts or my INGDirect account to load into
> the Mint account. Both keep giving a temporary connection problem
> error. Apparently Mint knows about this (Mint "community"), but I've
> seen no solution for these problems. Does anyone have an inkling why
> this is happening? I had expected problems with Vangurad, because of
> their more complicated authentication via web, but that and many
> others went OK.


There was a "fix" in the Mint "community". In essence, you have to be
very sure of the spelling including case-sensitive (!!) of all security
questions, and go via the little "edit bank info" button when that
appears after you click the "fix this" button. Also, Mint says:

Here are a few tips that might help you answer (security questions):

* Answer as many questions as you put on file when you registered
with your bank.
* The number of questions you need to answer may be less than the
number of form fields displayed on the page.
* For some financial institutions, the questions and answers need to
be in the exact same order as they are listed on your banking site.
* If you’ve forgotten the questions, you can try logging into the
online banking at your bank’s website, or calling their online banking
support, to retrieve them.
* Answers to these questions may be case-sensitive. i.e. ‘Dog’ will
work, while ‘dog’ will not.

For both Citibank and INGDirect, I had to go through the authentication
stuff several times, before the info entered "took", possible because the
sequence was different each time I went through this.

--
Best regards
Han
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Han
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      07-29-2010, 12:28 PM
Edward <> wrote in
news:i2rrst$3gg$:

> On 7/29/2010 5:47 AM, Han wrote:
>> Since Mint merged with Quicken (grin) I thought this was on topic.
>>
>> I started playing with Mint yesterday, both on PC and iPhone. That
>> is neat of course, that you can acces easily from either. However, I
>> couldn't get my Citibank accounts or my INGDirect account to load
>> into the Mint account. Both keep giving a temporary connection
>> problem error. Apparently Mint knows about this (Mint "community"),
>> but I've seen no solution for these problems. Does anyone have an
>> inkling why this is happening? I had expected problems with
>> Vangurad, because of their more complicated authentication via web,
>> but that and many others went OK.
>>

>
> ING also has a more complicated authentication procedure, at least my
> account does. I don't know about Citibank. Do you have to enter
> password/account information in stages with Citibank? I know Quicken
> handles Vanguard without any problem, but ING causes problems on my
> computer.


I got ING to work n my computer, but it is complicated. I also use a
password program so that sometimes complicates things.

Everything seems OK now ...

--
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Han
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