Nationwide: disastrous announcement!

On 29 Sep, 00:01, "Robert Hunt" <re...@cam.ac.uk> wrote:
> Seehttp://www.nationwide.co.uk/troubleshooting/microsoftmoney/microsoftm...

Just sent this:

Dear Nationwide

I have just read your statement regarding dropping support, access and
even file transfer ability for MS Money. What a DISASTER! What on
earth are you thinking? Why??????????

1. Please leave it running without support for existing users - there
are enough forums dealing with support issues that people can get
sorted if they wish. I am sure that a group of users would administer
a support forum for it, I would even pay to support it.

2. at least get OFX file download sorted... even Tesco offer that and
they're a supermarket, not a bank.

I still have my Lloyds accounts open from before I changed to N/wide,
and I promise that I'll be gone like the snow in Springtime if you cut
me off from MS Money.

regards

Trevor Tyrrell

"Mark Rae [MVP]" wrote:
>
> If you would you be willing to send me one of these Nationwide CSV files, I
> will create a small applet which will convert them into a more suitable
> format...
>

Hello. I too am upset by the decision to end support for MS Money as I keep
many other investment accounts updated manually in Money but there's no way I
could do this for my current account. It's a useful resource for me to know
what total amount of money I have (or don't) at any one time.

I've also looked into Nationwide's suggested solution but these apps don't
seem as widely available as Nationwide suggests.

If you were to create something that could convert csv for importing into MS
Money I would be very grateful if you could make it available to download, or
perhaps even purchase, as I don't want to lose using this program. Not for
now at least.

Many thanks,
Stuart.

Robert Hunt wrote:
> See
> http://www.nationwide.co.uk/troubles...osoftmoney.htm
>
>
Can anyone suggest an appropriate person to write to? Using the secure
messaging is likely to be a waste of time since it's a helpdesk not a
policy maker.

Andrew

I only found out by chance when I wondered why Money failed to download?

I rang Nationwide on 08457 30 20 10 (08457 99 88 99 for credit cards); I requested to log an official complaint. I did and they said they would investigate and write back to me.

I complained about poor communication of this change to its customer and request that they at least allow download of .OFX files (as Barclays allows and many others); else I will move accounts to another company.

I encourage all of us to complain formally to Nationwide. We may not get full integration with MS Money , but at least allow .OFX download.

BrianW wrote:
> Mark Rae [MVP] wrote:
>> "Mark" <> wrote in message
>> news:...
>>
>>> I'm "voting with my feet". A&L are offerring £100 to move - so I am.
>>
>> Alliance & Leicester support .ofx integration - I use it every day,
>> and it works perfectly.
>
> FWIW I've just sent Nationwide a secure message telling them in no
> uncertain terms what I think about this decision - and the way they
> (didn't) advertise it. If they reply with something less than banal and
> patronising I'll post it here.

I've just received a long secure message from Nationwide. The relevant
part is as follows:

"The decision to stop the Microsoft Money service, after so many years
is primarily due to the provider stopping their own support for the
product. As they assist us with any technical issues and licence us to
provide a dedicated server for this system and we will no longer be able
to do so from 22nd October, the service is no longer available. Please
note this software does not access our main online bank, as you do from
our homepage, it uses a special server designed and maintained under an
agreement from Microsoft they are no longer providing."

--
Brian

The Nationwide online update service has now been switched off. RIP.

--
Brian

"BrianW" <> wrote in message
news:7C6Bm.80659$2...
>x wrote:

<snip>

> This makes me really angry. The first I found out about this was through
> this newsgroup.

<snip>

You're lucky. I only found out beacause MSMoney wasn't downloading for 2
days in a row. The normal Internet banking Service Status page didn't
suggest anything amiss - it was only when I did a site search for
'Microsoft' that I discovered the awful news. What an appalling way to
treat customers. They must know who we are individually. Even if they
don't have e-mail addresses they could surely have sent secure messages. On
top of the negligible interest rates this is a real kick in the teeth. As a
mutual society I expect to get some return as a saver - or do Nationwide
expect to be able to get all their funding from the money markets now.
Unfortunately I now can't see anything to positively differentiate them from
any other banking insttitution - no OFX is a definite negative.

Citibank presently have my 'immediate access' savings. It looks like I need
to investigate moving current accounts to pick up the new account bonuses
that are on offer.

Ian

Try this number to complain on:

01793 697596
Linda Scott
Senior Complaints Consultant
Nationwide Internet Services

Try this number to complain on: Ask for a OFX download to be made available
(not just .cvs)

01793 697596
Senior Complaints Consultant
Nationwide Internet Services

I found a utility to convert CSV to OFX. mt2ofx.tk but when I try to import the file into Money I get the bizarre message 'A communication error occurred - please try your call again'

I thought it may be because the account's set up for automatic internet downloads from Nationwide, but I can't find a way to turn that off in Money. This is looking bad!

Anyone else tried this?