This looks long and complex but it is extremely straight forward. I
cannot understand why several emails and 2 or three weeks with
technical support have proved frustratingly fruitless.
I originally bought Quicken 98, then upgraded to Quicken 2000. Several
weeks ago I upgraded to Quicken 2004. Everything has been fine until I
upgraded my computer and changed from win 98 to Windows XP.
Now, although I can reinstall Quicken 2000 (from my CD) and restore
all my data OK, the UKQuicken2004setup.exe upgrade file refuses to let
me use Quicken 2004 because,
<quote>
"This does not appear to be the same computer your copy of Quicken was
originally installed on. Before you can use Quicken you will need to
contact Intuit to update your license. "
</quote>
The upgrade code I received when I bought my upgrade is just 2 blocks
long 9****C Z****J (numbers removed for security) but the Quicken
2004 update file insists on a seven block long number because it
presumes I'm installing illegitimate copies..
Because of (IMHO) over zealous piracy concerns (i.e. No other software
I have purchased does this!) the unlock code for this scenario is 7
blocks long whereas if it was my old computer it would be happy with
one just 2 blocks long.
Up to now, Quicken have sent me another code which is still only 2
blocks long and doesn't work. They also sent me a link to download
another upgrade file and told me to use my original (2 block key)
My last email to them was 4 days ago and I still have no reply.
The registration screen prompts me to either ring Inuit - which is a
recorded message telling you to do it online - or to get a new key
online which just takes you to Quicken's shop to BUY an upgrade!!!
Does anyone know what's going on here and how I can get my Quicken
running at the version I have paid for?
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