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RMS should allow local editing of global customers

 
 
BlakeEH
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      05-29-2007, 04:59 PM
The concept that you can have global customers without being able to edit the
data where the customer interacts with the store is troubling. I understand
that you need to be able to handle changes at multiple locations, but take a
look at 95% of the events that occur with customers and you see that 1. it is
much more frequent annoying that you can't edit a customer record at tha
store than 2. it is to rarely if ever have a customer that hits two stores
during 1 update period with simultaneous updates (or with HQ and a customre
having simultaneous updates). You punish the 95% where there is a need and
no problems for 5% which still doesn't impart much pain (if it even happens)
this makes no sense.


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http://www.microsoft.com/Businesssol...oft.public.pos
 
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Luminox
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      05-30-2007, 12:36 AM
Fully agree! Unfortunately, this is not how it is and you have to purchase an
'add-on' in order to accomplish what you - and the other 95% of us - want to
be able to do.

"BlakeEH" wrote:

> The concept that you can have global customers without being able to edit the
> data where the customer interacts with the store is troubling. I understand
> that you need to be able to handle changes at multiple locations, but take a
> look at 95% of the events that occur with customers and you see that 1. it is
> much more frequent annoying that you can't edit a customer record at tha
> store than 2. it is to rarely if ever have a customer that hits two stores
> during 1 update period with simultaneous updates (or with HQ and a customre
> having simultaneous updates). You punish the 95% where there is a need and
> no problems for 5% which still doesn't impart much pain (if it even happens)
> this makes no sense.
>
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/Businesssol...oft.public.pos

 
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Afshin Alikhani
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      05-30-2007, 03:27 PM
This feature is also part of the Retail Realm Store and HQ Utility.


Afshin Alikhani - [ (E-Mail Removed) ]
CEO - Retail Realm
= = = = = = = = = = = = =
"BlakeEH" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> The concept that you can have global customers without being able to edit
> the
> data where the customer interacts with the store is troubling. I
> understand
> that you need to be able to handle changes at multiple locations, but take
> a
> look at 95% of the events that occur with customers and you see that 1. it
> is
> much more frequent annoying that you can't edit a customer record at tha
> store than 2. it is to rarely if ever have a customer that hits two stores
> during 1 update period with simultaneous updates (or with HQ and a
> customre
> having simultaneous updates). You punish the 95% where there is a need
> and
> no problems for 5% which still doesn't impart much pain (if it even
> happens)
> this makes no sense.
>
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/Businesssol...oft.public.pos


 
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Jason
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      06-06-2007, 09:02 PM
No offense to Retail Realm, who I think has done a wealth of service for the
RMS community, but...

I don't understand why Microsoft doesn't just buy these add-ins from the
vendors and include them in updates for everybody. That would make the
support money we pay to Microsoft a whole lot more palatable. Some add-ins
out there cost $1000 or more. Imagine if 1000 people buy it. That's $1M for
something a couple of programmers whipped up in a month or two. More power
to the vendor if they can do it, but it seems a little over-the-top when 95%
of the user community wants the solution - MS should open their wax-filled
ears and give it to all of us support-paying users!

Maybe they already do some of that... Not sure. There is no way I am paying
hundreds or thousands of dollars for simple workarounds that should be
incorporated in the product and that are typically not as seamless as they
shuold be. If the add-ins were able to be better integrated such that they
did not appear and operate as third-party solutions, I might reconsider.

I think the original plan was probably to get resellers to build custom
add-ins for clients who really needed them. Then developers came along to
address annoyances that MS was not addressing, which is exactly what happens
in a free market. However, when the vast majority of users want a feature,
MS should be incorporating the fixes as a customer satisfaction strategy.
They seem to have just decided to defer to the developers if there is
already an add-in out there, which keeps the developers in business and
makes Microsoft's job much easier, but infuriates the frustrated user
community.

---end soap box here---


"Afshin Alikhani" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> This feature is also part of the Retail Realm Store and HQ Utility.
>
>
> Afshin Alikhani - [ (E-Mail Removed) ]
> CEO - Retail Realm
> = = = = = = = = = = = = =
> "BlakeEH" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> The concept that you can have global customers without being able to edit
>> the
>> data where the customer interacts with the store is troubling. I
>> understand
>> that you need to be able to handle changes at multiple locations, but
>> take a
>> look at 95% of the events that occur with customers and you see that 1.
>> it is
>> much more frequent annoying that you can't edit a customer record at tha
>> store than 2. it is to rarely if ever have a customer that hits two
>> stores
>> during 1 update period with simultaneous updates (or with HQ and a
>> customre
>> having simultaneous updates). You punish the 95% where there is a need
>> and
>> no problems for 5% which still doesn't impart much pain (if it even
>> happens)
>> this makes no sense.
>>
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the
>> "I
>> Agree" button in the message pane. If you do not see the button, follow
>> this
>> link to open the suggestion in the Microsoft Web-based Newsreader and
>> then
>> click "I Agree" in the message pane.
>>
>> http://www.microsoft.com/Businesssol...oft.public.pos

>



 
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