Hard to tell what the problem could be. If your account and your son's
share the same file, I would try creating a brand new file for your son's
account and see how that goes.
If that works, you can export and import your son's account from the old to
the new files.
"cliff copeland" <> wrote in message
news:sGlJa.61921$Fa6.40853@sccrnsc02...
> I use quicken 03 - about 6 months ago my son's online banking account
> stopped downloading transactions - i get OL 393-A - I have checked
> everything - Customer ID, Account # and Routing # - everything works fine
> for my personal account which is with the same bank - level 1 technicial
> does not have a clue - i have also checked with the bank and the account
is
> not locked out nor does anything need to be reset - i have even deleted
> account then activated again - any ideas?
>
>
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