compliance officer

Discussion in 'UK Tax Credits and Benefits' started by Thelibrarian, Jan 24, 2011.

  1. Thelibrarian

    Thelibrarian Guest

    Hi,

    I have received a letter from a complian officer asking me to come in for an
    appointment as there is a uiry with my claim ?

    Nothing has changed and I'm a little unerved from the wording of the letter.
    Its also asking for ID. Everythings all above board and declared, and I have
    the idea its just a little worryi8ng for some odd reason, just feels like
    I'm about to be interrogated.

    Anyone have any idea what this might be about ?
     
    Thelibrarian, Jan 24, 2011
    #1
    1. Advertisements

  2. Thelibrarian

    Robbie Guest

    On 24/01/2011 23:37, Thelibrarian wrote:
    > Hi,
    >
    > I have received a letter from a complian officer asking me to come in for an
    > appointment as there is a uiry with my claim ?
    >
    > Nothing has changed and I'm a little unerved from the wording of the letter.
    > Its also asking for ID. Everythings all above board and declared, and I have
    > the idea its just a little worryi8ng for some odd reason, just feels like
    > I'm about to be interrogated.
    >
    > Anyone have any idea what this might be about ?
    >
    >
    >


    Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
    sorts of queries on a benefit claim ranging from simple queries that can
    be resolved very quickly to cases where there is a need to check a
    certain aspect of a claim in potential low level cases of fraud. They
    even do interviews where in the past you may have had a visiting officer
    visit you at home or would have been sent a benefit review form - a
    certain % of these are randomly pulled out for interview. The name
    Compliance Officer is a little unsettling though I must admit.

    If everything is above board I would try not to worry about it. It's
    possible they just need to clarify something very straightforward.

    --
    Robbie
     
    Robbie, Jan 25, 2011
    #2
    1. Advertisements

  3. Thelibrarian

    Thelibrarian Guest

    "Robbie" <> wrote in message
    news:...
    > On 24/01/2011 23:37, Thelibrarian wrote:
    >> Hi,
    >>
    >> I have received a letter from a complian officer asking me to come in for
    >> an
    >> appointment as there is a uiry with my claim ?
    >>
    >> Nothing has changed and I'm a little unerved from the wording of the
    >> letter.
    >> Its also asking for ID. Everythings all above board and declared, and I
    >> have
    >> the idea its just a little worryi8ng for some odd reason, just feels like
    >> I'm about to be interrogated.
    >>
    >> Anyone have any idea what this might be about ?
    >>
    >>
    >>

    >
    > Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
    > sorts of queries on a benefit claim ranging from simple queries that can
    > be resolved very quickly to cases where there is a need to check a certain
    > aspect of a claim in potential low level cases of fraud. They even do
    > interviews where in the past you may have had a visiting officer visit you
    > at home or would have been sent a benefit review form - a certain % of
    > these are randomly pulled out for interview. The name Compliance Officer
    > is a little unsettling though I must admit.
    >
    > If everything is above board I would try not to worry about it. It's
    > possible they just need to clarify something very straightforward.
    >
    > --
    > Robbie


    Hi robbie,

    Thanks for the reply. It seems a bit random. My friend said if there was
    anything they thought was wrong they would be doing a fraud enquiry, and I'm
    like hold yeee horses I am an honest person and haven't done anything, but
    for some reason these sort of letter can make you feel guilty. Its just the
    words they use like compliance and the wording in the letter its rather
    unsettling.

    I called them up and got through and the lady on the phone put my ni number
    in and said there were no notes on me so it was probly just a information
    verification. Then she said also can be done if someone "dobbed" you in if
    you have a argument going with someone they may have made up a story on the
    fraud hotline. Which might be it as I had a bust up some time back with a so
    called "friend" reported to me social services for neglect of my children,
    they saw no need to investigate it after one visit, nice lady came had a cup
    of tea and a chat and its blindingly obvious how well cared my children are.
    But I prodded her a bit and she let it slip who made the allegation and it
    was they "friend" I fell out with. They wrote it down as malicious. So I
    guess its a possibility shes made another one, just to a different person.

    Nothing has changed with me or my claim. So logically thinking it can just
    be a update to sign a declaration of no change in circumstance or this night
    ex friend.

    The waiting drives me made, as its on my mind, but I know I have done
    nothing wrong, and will just have to go through the motions with them and
    answer whatever questions they have.

    Thanks for you post Robbie it has given me some insight in to whats this is
    all about.
     
    Thelibrarian, Jan 25, 2011
    #3
  4. Thelibrarian

    Robbie Guest

    Thelibrarian wrote:
    > "Robbie" <> wrote in message
    > news:...
    >> On 24/01/2011 23:37, Thelibrarian wrote:
    >>> Hi,
    >>>
    >>> I have received a letter from a complian officer asking me to come in for
    >>> an
    >>> appointment as there is a uiry with my claim ?
    >>>
    >>> Nothing has changed and I'm a little unerved from the wording of the
    >>> letter.
    >>> Its also asking for ID. Everythings all above board and declared, and I
    >>> have
    >>> the idea its just a little worryi8ng for some odd reason, just feels like
    >>> I'm about to be interrogated.
    >>>
    >>> Anyone have any idea what this might be about ?
    >>>
    >>>
    >>>

    >> Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
    >> sorts of queries on a benefit claim ranging from simple queries that can
    >> be resolved very quickly to cases where there is a need to check a certain
    >> aspect of a claim in potential low level cases of fraud. They even do
    >> interviews where in the past you may have had a visiting officer visit you
    >> at home or would have been sent a benefit review form - a certain % of
    >> these are randomly pulled out for interview. The name Compliance Officer
    >> is a little unsettling though I must admit.
    >>
    >> If everything is above board I would try not to worry about it. It's
    >> possible they just need to clarify something very straightforward.
    >>
    >> --
    >> Robbie

    >
    > Hi robbie,
    >
    > Thanks for the reply. It seems a bit random. My friend said if there was
    > anything they thought was wrong they would be doing a fraud enquiry, and I'm
    > like hold yeee horses I am an honest person and haven't done anything, but
    > for some reason these sort of letter can make you feel guilty. Its just the
    > words they use like compliance and the wording in the letter its rather
    > unsettling.
    >
    > I called them up and got through and the lady on the phone put my ni number
    > in and said there were no notes on me so it was probly just a information
    > verification. Then she said also can be done if someone "dobbed" you in if
    > you have a argument going with someone they may have made up a story on the
    > fraud hotline. Which might be it as I had a bust up some time back with a so
    > called "friend" reported to me social services for neglect of my children,
    > they saw no need to investigate it after one visit, nice lady came had a cup
    > of tea and a chat and its blindingly obvious how well cared my children are.
    > But I prodded her a bit and she let it slip who made the allegation and it
    > was they "friend" I fell out with. They wrote it down as malicious. So I
    > guess its a possibility shes made another one, just to a different person.
    >
    > Nothing has changed with me or my claim. So logically thinking it can just
    > be a update to sign a declaration of no change in circumstance or this night
    > ex friend.
    >
    > The waiting drives me made, as its on my mind, but I know I have done
    > nothing wrong, and will just have to go through the motions with them and
    > answer whatever questions they have.
    >
    > Thanks for you post Robbie it has given me some insight in to whats this is
    > all about.
    >
    >


    If someone makes an accusation via the fraud helpline then the DWP do
    follow it up and this can be done via Compliance Officers (CO) rather
    than by the Fraud section. The CO normally do the interview if there is
    no cast iron proof of fraud that would enable the actual fraud staff
    themselves to investigate the matter. In this respect the CO is there
    just to check your claim is in order and if it is then that should be
    the end of the matter. In the past the DWP often just opened and
    immediately closed an investigation file following a report of suspected
    fraud due to a lack of resources and the post of CO was created in 2006
    for this very purpose, to do any initial interviews to clarify the
    situation.

    On the other hand, CO's also undertake verification interviews as well
    as other interviews that may be needed in order to process a claim. The
    benefit processing office will usually contact the local jobcentre and
    ask that a CO interview a claimant if further information is needed in
    these cases. Years ago, when there was a system of local benefit offices
    and before the advent of Jobcentre Plus, these type of interviews would
    have been carried out by benefit processing staff themselves.

    As you can guess, the DWP, for whatever reason, have a query about your
    claim. If someone has made wild accusations about you then calmly tell
    them what you've said here about your ex-friend.

    --
    Robbie
     
    Robbie, Jan 25, 2011
    #4
  5. Thelibrarian

    mike Guest

    On 25/01/2011 11:09, Thelibrarian wrote:
    > "Robbie"<> wrote in message
    > news:...
    >> On 24/01/2011 23:37, Thelibrarian wrote:
    >>> Hi,
    >>>
    >>> I have received a letter from a complian officer asking me to come in for
    >>> an
    >>> appointment as there is a uiry with my claim ?
    >>>
    >>> Nothing has changed and I'm a little unerved from the wording of the
    >>> letter.
    >>> Its also asking for ID. Everythings all above board and declared, and I
    >>> have
    >>> the idea its just a little worryi8ng for some odd reason, just feels like
    >>> I'm about to be interrogated.
    >>>
    >>> Anyone have any idea what this might be about ?
    >>>
    >>>
    >>>

    >>
    >> Compliance Officers (assuming this is for IS, JSA or ESA) deal with all
    >> sorts of queries on a benefit claim ranging from simple queries that can
    >> be resolved very quickly to cases where there is a need to check a certain
    >> aspect of a claim in potential low level cases of fraud. They even do
    >> interviews where in the past you may have had a visiting officer visit you
    >> at home or would have been sent a benefit review form - a certain % of
    >> these are randomly pulled out for interview. The name Compliance Officer
    >> is a little unsettling though I must admit.
    >>
    >> If everything is above board I would try not to worry about it. It's
    >> possible they just need to clarify something very straightforward.
    >>
    >> --
    >> Robbie

    >
    > Hi robbie,
    >
    > Thanks for the reply. It seems a bit random. My friend said if there was
    > anything they thought was wrong they would be doing a fraud enquiry, and I'm
    > like hold yeee horses I am an honest person and haven't done anything, but
    > for some reason these sort of letter can make you feel guilty. Its just the
    > words they use like compliance and the wording in the letter its rather
    > unsettling.
    >
    > I called them up and got through and the lady on the phone put my ni number
    > in and said there were no notes on me so it was probly just a information
    > verification. Then she said also can be done if someone "dobbed" you in if
    > you have a argument going with someone they may have made up a story on the
    > fraud hotline. Which might be it as I had a bust up some time back with a so
    > called "friend" reported to me social services for neglect of my children,
    > they saw no need to investigate it after one visit, nice lady came had a cup
    > of tea and a chat and its blindingly obvious how well cared my children are.
    > But I prodded her a bit and she let it slip who made the allegation and it
    > was they "friend" I fell out with. They wrote it down as malicious. So I
    > guess its a possibility shes made another one, just to a different person.
    >
    > Nothing has changed with me or my claim. So logically thinking it can just
    > be a update to sign a declaration of no change in circumstance or this night
    > ex friend.
    >
    > The waiting drives me made, as its on my mind, but I know I have done
    > nothing wrong, and will just have to go through the motions with them and
    > answer whatever questions they have.
    >
    > Thanks for you post Robbie it has given me some insight in to whats this is
    > all about.
    >
    >


    If the DWP felt that this was 'fraud' (defined as a deliberate attempt
    to get benefit you are not entitled to) it would be investigated
    differently and normally without you knowing. The first official
    notification of the investigation would be when you get invited in for
    an Interview Under Caution.

    An IUC is done when there is a possibility of prosecution, if compliance
    are involved it's not likely to be a prosecution even if they do find a
    circumstance you've not declared.

    As Robbie has said they also do claim verification for the JC as well.

    Mike
     
    mike, Jan 25, 2011
    #5
    1. Advertisements

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Replies:
    1
    Views:
    330
    DoobieDo
    Jun 2, 2006
  2. Big Four Alumni
    Replies:
    0
    Views:
    543
    Big Four Alumni
    Aug 9, 2006
  3. Paul T

    JSA:Home visit by Customer Compliance Officer?

    Paul T, Jun 17, 2007, in forum: UK Tax Credits and Benefits
    Replies:
    7
    Views:
    1,842
    Paul T
    Jun 20, 2007
  4. gazz

    compliance officer been, now what

    gazz, Jul 23, 2009, in forum: UK Tax Credits and Benefits
    Replies:
    14
    Views:
    1,413
    Robbie
    Jul 25, 2009
  5. employmentatlanta

    BSA/AML Compliance Officer, Atlanta, GA to $50K

    employmentatlanta, Apr 15, 2011, in forum: Accounting
    Replies:
    0
    Views:
    656
    employmentatlanta
    Apr 15, 2011
Loading...

Share This Page