Discover Direct Connect stopped working

Discussion in 'Quicken' started by B, Sep 26, 2009.

  1. B

    B Guest

    For years Quicken has been able to download Discover transactions via
    Direct Connect, but several days ago that stopped working. It now only
    works via Web Connect. Using the Web Connect method I can see that
    Discover has changed the user interface for that so that may be when it
    broke.

    I've just used the Discover website to send a note to Customer Service
    asking that the Quicken Direct Connect function be restored.

    I'm using Quick 2007 Deluxe but I suspect that the problem is true for
    every version. It could help if others who are experiencing the problem
    also contacted Discover Customer Service.

    Bernie
     
    B, Sep 26, 2009
    #1
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  2. B

    Han Guest

    B <> wrote in
    news:h9lla5$376$-september.org:

    > For years Quicken has been able to download Discover transactions via
    > Direct Connect, but several days ago that stopped working. It now
    > only works via Web Connect. Using the Web Connect method I can see
    > that Discover has changed the user interface for that so that may be
    > when it broke.
    >
    > I've just used the Discover website to send a note to Customer Service
    > asking that the Quicken Direct Connect function be restored.
    >
    > I'm using Quick 2007 Deluxe but I suspect that the problem is true for
    > every version. It could help if others who are experiencing the
    > problem also contacted Discover Customer Service.
    >
    > Bernie


    Downloading data from Discover has been flaky for many months now.
    Sometimes it works, sometimes it doesn't. Luckily for me I have been
    forced to us my Citibank Mastercard to keep up my balance in order to
    qualify for free this that and the other thing from Citibank. That's
    because my Citibank IRA tanked, so it wasn't really lucky me. I would
    like to tell Discover I am not using their card because of the problems
    with downloading data, and probably will.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 26, 2009
    #2
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  3. B

    John Pollard Guest

    B wrote:
    > For years Quicken has been able to download Discover transactions via
    > Direct Connect, but several days ago that stopped working. It now
    > only works via Web Connect. Using the Web Connect method I can see
    > that Discover has changed the user interface for that so that may be
    > when it broke.
    >
    > I've just used the Discover website to send a note to Customer Service
    > asking that the Quicken Direct Connect function be restored.
    >
    > I'm using Quick 2007 Deluxe but I suspect that the problem is true for
    > every version. It could help if others who are experiencing the
    > problem also contacted Discover Customer Service.


    I don't think Direct Connect has stopped working for Discover. Discover
    downloads have been reporting errors in Quicken on and off for several
    months now, but - at least in my case - it invariably happens when there
    are no transactions to download. I can't point to a time when I didn't
    get transactions Direct downloaded when they were available for download.
    The error I do get is OL-295 and that happens several times a month, at
    least.

    I successfully Direct downloaded a transaction from Discover two days ago,
    on Sept 24; and I successfully Direct connected to Discover twice today
    (had no transactions available to download). Q2008 and Q2009.

    I'm not saying that Discover isn't having "any" problems; I have read of
    some other users who said that couldn't get transactions downloaded when
    they were available. Just that I don't think Direct connect downloads
    from Discover are totally out of commission ... "erratic" might be a good
    description from my experience.

    --

    John Pollard
     
    John Pollard, Sep 26, 2009
    #3
  4. B

    Han Guest

    "John Pollard" <> wrote in
    news:h9lrs1$lno$-september.org:

    > B wrote:
    >> For years Quicken has been able to download Discover transactions via
    >> Direct Connect, but several days ago that stopped working. It now
    >> only works via Web Connect. Using the Web Connect method I can see
    >> that Discover has changed the user interface for that so that may be
    >> when it broke.
    >>
    >> I've just used the Discover website to send a note to Customer
    >> Service asking that the Quicken Direct Connect function be restored.
    >>
    >> I'm using Quick 2007 Deluxe but I suspect that the problem is true
    >> for every version. It could help if others who are experiencing the
    >> problem also contacted Discover Customer Service.

    >
    > I don't think Direct Connect has stopped working for Discover.
    > Discover downloads have been reporting errors in Quicken on and off
    > for several months now, but - at least in my case - it invariably
    > happens when there are no transactions to download. I can't point to
    > a time when I didn't get transactions Direct downloaded when they were
    > available for download. The error I do get is OL-295 and that happens
    > several times a month, at least.
    >
    > I successfully Direct downloaded a transaction from Discover two days
    > ago, on Sept 24; and I successfully Direct connected to Discover twice
    > today (had no transactions available to download). Q2008 and Q2009.
    >
    > I'm not saying that Discover isn't having "any" problems; I have read
    > of some other users who said that couldn't get transactions downloaded
    > when they were available. Just that I don't think Direct connect
    > downloads from Discover are totally out of commission ... "erratic"
    > might be a good description from my experience.


    John, you might be right that when Discover throws an error OL-295-A (in
    my case) only when there are no transactions to download, but that is
    still no good. I want to know that there are no transactions, and the
    cryptic text with the OL-295-A message is not clear whether a) there are
    no transactions available, or b) that the connection couldn't be made to
    check. A definite message like a) is fine, but throwing in b) confuses
    me.


    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 26, 2009
    #4
  5. B

    John Pollard Guest

    Han wrote:
    > "John Pollard" <> wrote in
    > news:h9lrs1$lno$-september.org:
    >
    >> B wrote:
    >>> For years Quicken has been able to download Discover transactions
    >>> via Direct Connect, but several days ago that stopped working. It
    >>> now only works via Web Connect. Using the Web Connect method I can
    >>> see that Discover has changed the user interface for that so that
    >>> may be when it broke.
    >>>
    >>> I've just used the Discover website to send a note to Customer
    >>> Service asking that the Quicken Direct Connect function be restored.
    >>>
    >>> I'm using Quick 2007 Deluxe but I suspect that the problem is true
    >>> for every version. It could help if others who are experiencing the
    >>> problem also contacted Discover Customer Service.

    >>
    >> I don't think Direct Connect has stopped working for Discover.
    >> Discover downloads have been reporting errors in Quicken on and off
    >> for several months now, but - at least in my case - it invariably
    >> happens when there are no transactions to download. I can't point to
    >> a time when I didn't get transactions Direct downloaded when they
    >> were available for download. The error I do get is OL-295 and that
    >> happens several times a month, at least.
    >>
    >> I successfully Direct downloaded a transaction from Discover two days
    >> ago, on Sept 24; and I successfully Direct connected to Discover
    >> twice today (had no transactions available to download). Q2008 and
    >> Q2009.
    >>
    >> I'm not saying that Discover isn't having "any" problems; I have read
    >> of some other users who said that couldn't get transactions
    >> downloaded when they were available. Just that I don't think Direct
    >> connect downloads from Discover are totally out of commission ...
    >> "erratic" might be a good description from my experience.

    >
    > John, you might be right that when Discover throws an error OL-295-A
    > (in my case) only when there are no transactions to download, but
    > that is still no good. I want to know that there are no
    > transactions, and the cryptic text with the OL-295-A message is not
    > clear whether a) there are no transactions available, or b) that the
    > connection couldn't be made to check. A definite message like a) is
    > fine, but throwing in b) confuses me.


    I agree; just tried to point out that what I was seeing definitely wasn't
    the total failure of Direct Connect downloading.

    [Also, I often get notified before I download from Discover (and Chase
    credit card) that there won't be any transactions.]

    --

    John Pollard
     
    John Pollard, Sep 26, 2009
    #5
  6. B

    Han Guest

    "John Pollard" <> wrote in
    news:YWvvm.60495$5n1.60033@attbi_s21:

    > Han wrote:
    >> "John Pollard" <> wrote in
    >> news:h9lrs1$lno$-september.org:
    >>
    >>> B wrote:
    >>>> For years Quicken has been able to download Discover transactions
    >>>> via Direct Connect, but several days ago that stopped working. It
    >>>> now only works via Web Connect. Using the Web Connect method I can
    >>>> see that Discover has changed the user interface for that so that
    >>>> may be when it broke.
    >>>>
    >>>> I've just used the Discover website to send a note to Customer
    >>>> Service asking that the Quicken Direct Connect function be
    >>>> restored.
    >>>>
    >>>> I'm using Quick 2007 Deluxe but I suspect that the problem is true
    >>>> for every version. It could help if others who are experiencing
    >>>> the problem also contacted Discover Customer Service.
    >>>
    >>> I don't think Direct Connect has stopped working for Discover.
    >>> Discover downloads have been reporting errors in Quicken on and off
    >>> for several months now, but - at least in my case - it invariably
    >>> happens when there are no transactions to download. I can't point
    >>> to a time when I didn't get transactions Direct downloaded when they
    >>> were available for download. The error I do get is OL-295 and that
    >>> happens several times a month, at least.
    >>>
    >>> I successfully Direct downloaded a transaction from Discover two
    >>> days ago, on Sept 24; and I successfully Direct connected to
    >>> Discover twice today (had no transactions available to download).
    >>> Q2008 and Q2009.
    >>>
    >>> I'm not saying that Discover isn't having "any" problems; I have
    >>> read of some other users who said that couldn't get transactions
    >>> downloaded when they were available. Just that I don't think Direct
    >>> connect downloads from Discover are totally out of commission ...
    >>> "erratic" might be a good description from my experience.

    >>
    >> John, you might be right that when Discover throws an error OL-295-A
    >> (in my case) only when there are no transactions to download, but
    >> that is still no good. I want to know that there are no
    >> transactions, and the cryptic text with the OL-295-A message is not
    >> clear whether a) there are no transactions available, or b) that the
    >> connection couldn't be made to check. A definite message like a) is
    >> fine, but throwing in b) confuses me.

    >
    > I agree; just tried to point out that what I was seeing definitely
    > wasn't the total failure of Direct Connect downloading.
    >
    > [Also, I often get notified before I download from Discover (and Chase
    > credit card) that there won't be any transactions.]
    >

    Because I am anal, I often do a Quicken download first, then check the
    FIs' websites. Almost invariably, the websites show transactions 24-48
    hrs before they get downloaded by Quicken. I think that is ecause the FI
    puts the data first on their own ervers, before putting them on the
    Quicken-connected computer, for whatever reason they chose to do that.
    Anyways, I thinkit is good practice to keep a bit of a cushion against
    unexpected but legitimate transactions.


    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 26, 2009
    #6
  7. B

    Bob Wang Guest

    I've been having intermittent download failures with Discover for many weeks
    now.
    Usually just takes few more tries to be successful.
    One of my three Discover accounts was failing throughout today, till earlier
    tonight.
    No transactions to download, Direct Connect would just give an error
    message.
     
    Bob Wang, Sep 27, 2009
    #7
  8. B

    Han Guest

    "Bob Wang" <> wrote in
    news:h9mjnd$sd3$-september.org:

    > I've been having intermittent download failures with Discover for many
    > weeks now.
    > Usually just takes few more tries to be successful.
    > One of my three Discover accounts was failing throughout today, till
    > earlier tonight.
    > No transactions to download, Direct Connect would just give an error
    > message.
    >

    Just now, the website says my outstanding balance is 245.44, with a
    statement balance of 99.81, but no transactions since the statement.
    Huh???
    Downloading through Direct Connect today does give me 2 transactions, that,
    together with 2 other transactions, downloaded after the statement date a
    few days ago, do indeed give me the 245.44 balance.

    Conclusion: SNAFU (look up the acronym). Discovercard's sites do not show
    proper balances and are internally inconsistent. That's not good if you
    want to keep track of your money.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 27, 2009
    #8
  9. B

    B Guest

    On 9/27/2009 6:27 AM, Han wrote:
    > "Bob Wang" <> wrote in
    > news:h9mjnd$sd3$-september.org:
    >
    >> I've been having intermittent download failures with Discover for many
    >> weeks now.
    >> Usually just takes few more tries to be successful.
    >> One of my three Discover accounts was failing throughout today, till
    >> earlier tonight.
    >> No transactions to download, Direct Connect would just give an error
    >> message.
    >>

    > Just now, the website says my outstanding balance is 245.44, with a
    > statement balance of 99.81, but no transactions since the statement.
    > Huh???
    > Downloading through Direct Connect today does give me 2 transactions, that,
    > together with 2 other transactions, downloaded after the statement date a
    > few days ago, do indeed give me the 245.44 balance.
    >
    > Conclusion: SNAFU (look up the acronym). Discovercard's sites do not show
    > proper balances and are internally inconsistent. That's not good if you
    > want to keep track of your money.
    >

    That happened to me late one night a week or so ago. I figured it was
    some weird way that they update their system so that the balance was
    updated but transaction weren't available for viewing/downloading yet.
    The next day the transaction were available for download.

    Bernie
     
    B, Sep 27, 2009
    #9
  10. B

    Han Guest

    B <> wrote in
    news:h9olbb$hki$-september.org:

    > On 9/27/2009 6:27 AM, Han wrote:
    >> "Bob Wang" <> wrote in
    >> news:h9mjnd$sd3$-september.org:
    >>
    >>> I've been having intermittent download failures with Discover for
    >>> many weeks now.
    >>> Usually just takes few more tries to be successful.
    >>> One of my three Discover accounts was failing throughout today, till
    >>> earlier tonight.
    >>> No transactions to download, Direct Connect would just give an error
    >>> message.
    >>>

    >> Just now, the website says my outstanding balance is 245.44, with a
    >> statement balance of 99.81, but no transactions since the statement.
    >> Huh???
    >> Downloading through Direct Connect today does give me 2 transactions,
    >> that, together with 2 other transactions, downloaded after the
    >> statement date a few days ago, do indeed give me the 245.44 balance.
    >>
    >> Conclusion: SNAFU (look up the acronym). Discovercard's sites do
    >> not show proper balances and are internally inconsistent. That's not
    >> good if you want to keep track of your money.
    >>

    > That happened to me late one night a week or so ago. I figured it was
    > some weird way that they update their system so that the balance was
    > updated but transaction weren't available for viewing/downloading yet.
    > The next day the transaction were available for download.
    >
    > Bernie


    That seems quite obvious, Bernie. However, if something isn't right, or
    I forgot what I had charged, I would like to know what and where.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 27, 2009
    #10
  11. B

    John Pollard Guest

    Han wrote:
    > B <> wrote in
    > news:h9olbb$hki$-september.org:
    >
    >> On 9/27/2009 6:27 AM, Han wrote:
    >>> "Bob Wang" <> wrote in
    >>> news:h9mjnd$sd3$-september.org:
    >>>
    >>>> I've been having intermittent download failures with Discover for
    >>>> many weeks now.
    >>>> Usually just takes few more tries to be successful.
    >>>> One of my three Discover accounts was failing throughout today,
    >>>> till earlier tonight.
    >>>> No transactions to download, Direct Connect would just give an
    >>>> error message.
    >>>>
    >>> Just now, the website says my outstanding balance is 245.44, with a
    >>> statement balance of 99.81, but no transactions since the statement.
    >>> Huh???
    >>> Downloading through Direct Connect today does give me 2
    >>> transactions, that, together with 2 other transactions, downloaded
    >>> after the statement date a few days ago, do indeed give me the
    >>> 245.44 balance.
    >>>
    >>> Conclusion: SNAFU (look up the acronym). Discovercard's sites do
    >>> not show proper balances and are internally inconsistent. That's
    >>> not good if you want to keep track of your money.
    >>>

    >> That happened to me late one night a week or so ago. I figured it
    >> was some weird way that they update their system so that the balance
    >> was updated but transaction weren't available for
    >> viewing/downloading yet. The next day the transaction were available
    >> for download.
    >>
    >> Bernie

    >
    > That seems quite obvious, Bernie. However, if something isn't right,
    > or I forgot what I had charged, I would like to know what and where.


    Han,

    Sometimes things don't work as we would like. Hardware fails; software
    fails. Humans make mistakes. You're not ever going to get exactly what
    you want ... you need to learn to live with it.

    There is no issue in the Discover download problems, other than the
    temporary inconvenience. You are always welcome to seek other means of
    getting the same information ... which is definitely available at the
    Discover website. Oh wait, maybe the Discover web site could sometimes be
    down, whatever would we do then?

    Ok, then you could get another credit card. And what would you do it you
    had problems there ... after all, the other credit card companies also
    have imperfect hardwar and software, chosen by, and maintained by fallible
    humans. Whatever will we do.

    Give it a rest.

    --

    John Pollard
     
    John Pollard, Sep 28, 2009
    #11
  12. B

    Han Guest

    "John Pollard" <> wrote in
    news:ZdTvm.68840$la3.63998@attbi_s22:

    > Han wrote:
    >> B <> wrote in
    >> news:h9olbb$hki$-september.org:
    >>
    >>> On 9/27/2009 6:27 AM, Han wrote:
    >>>> "Bob Wang" <> wrote in
    >>>> news:h9mjnd$sd3$-september.org:
    >>>>
    >>>>> I've been having intermittent download failures with Discover for
    >>>>> many weeks now.
    >>>>> Usually just takes few more tries to be successful.
    >>>>> One of my three Discover accounts was failing throughout today,
    >>>>> till earlier tonight.
    >>>>> No transactions to download, Direct Connect would just give an
    >>>>> error message.
    >>>>>
    >>>> Just now, the website says my outstanding balance is 245.44, with a
    >>>> statement balance of 99.81, but no transactions since the
    >>>> statement. Huh???
    >>>> Downloading through Direct Connect today does give me 2
    >>>> transactions, that, together with 2 other transactions, downloaded
    >>>> after the statement date a few days ago, do indeed give me the
    >>>> 245.44 balance.
    >>>>
    >>>> Conclusion: SNAFU (look up the acronym). Discovercard's sites do
    >>>> not show proper balances and are internally inconsistent. That's
    >>>> not good if you want to keep track of your money.
    >>>>
    >>> That happened to me late one night a week or so ago. I figured it
    >>> was some weird way that they update their system so that the balance
    >>> was updated but transaction weren't available for
    >>> viewing/downloading yet. The next day the transaction were available
    >>> for download.
    >>>
    >>> Bernie

    >>
    >> That seems quite obvious, Bernie. However, if something isn't right,
    >> or I forgot what I had charged, I would like to know what and where.

    >
    > Han,
    >
    > Sometimes things don't work as we would like. Hardware fails;
    > software fails. Humans make mistakes. You're not ever going to get
    > exactly what you want ... you need to learn to live with it.
    >
    > There is no issue in the Discover download problems, other than the
    > temporary inconvenience. You are always welcome to seek other means
    > of getting the same information ... which is definitely available at
    > the Discover website. Oh wait, maybe the Discover web site could
    > sometimes be down, whatever would we do then?
    >
    > Ok, then you could get another credit card. And what would you do it
    > you had problems there ... after all, the other credit card companies
    > also have imperfect hardwar and software, chosen by, and maintained by
    > fallible humans. Whatever will we do.
    >
    > Give it a rest.
    >

    I have other cards, John, and do use them. I used to really like the
    Discover card, but Discover/Novus should know that the have reliability
    issues that need addressing. I sincerely hope they do address them. The
    current minor problems with Discover are indeed only a bit of a bother,
    nothing really serious, as I do know how to work around them.
    Nevertheless, I am not using Discover as my main card aymore. Only a
    small part of the reasons are the problems with Discover, others are more
    important. But if Discover wants my $200/mo charges back they need to
    improve.


    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 28, 2009
    #12
  13. B

    JMc Guest

    I've read this thread, and concur with the premise that Discover Direct
    Connect has been erratic for many weeks now, but it is still working some
    portion of the time. FWIW, I've noticed that it fails more frequently when
    my download request is a part of a general request to all FI in my PIN
    vault. If I suspect there should be a transaction, I often find that a
    request for "Update Now" of the single Discover account from its register
    page completes successfully. This has worked immediately after receiving an
    error message during a full FI update. I don't have a theory, and I don't
    find this convenient, but it has at least provided a work-around for me.

    Any one else find a similar symptom? Is Discover possibly throttling access
    via direct connect either intentionally, or by inattention to server load?

    I appreciate this thread of confirmation that Discover has not singled my
    connection out for neglect.

    "B" <> wrote in message
    news:h9lla5$376$-september.org...
    > For years Quicken has been able to download Discover transactions via
    > Direct Connect, but several days ago that stopped working. It now only
    > works via Web Connect. Using the Web Connect method I can see that
    > Discover has changed the user interface for that so that may be when it
    > broke.
    >
    > I've just used the Discover website to send a note to Customer Service
    > asking that the Quicken Direct Connect function be restored.
    >
    > I'm using Quick 2007 Deluxe but I suspect that the problem is true for
    > every version. It could help if others who are experiencing the problem
    > also contacted Discover Customer Service.
    >
    > Bernie
     
    JMc, Sep 28, 2009
    #13
  14. B

    John Pollard Guest

    JMc wrote:
    > I've read this thread, and concur with the premise that Discover
    > Direct Connect has been erratic for many weeks now, but it is still
    > working some portion of the time. FWIW, I've noticed that it fails
    > more frequently when my download request is a part of a general
    > request to all FI in my PIN vault. If I suspect there should be a
    > transaction, I often find that a request for "Update Now" of the
    > single Discover account from its register page completes
    > successfully. This has worked immediately after receiving an error
    > message during a full FI update. I don't have a theory, and I don't
    > find this convenient, but it has at least provided a work-around for
    > me.


    > Any one else find a similar symptom?


    I do believe I have had that experience once or twice.

    > Is Discover possibly throttling
    > access via direct connect either intentionally, or by inattention to
    > server load?


    As far as Discover intentionally limiting Direct Connect, it doesn't seem
    like that is involved in your experience since Update Now also uses Direct
    Connect when the account is setup for Direct Connect.

    --

    John Pollard
     
    John Pollard, Sep 28, 2009
    #14
  15. B

    JimH Guest

    Han wrote:

    > I have other cards, John, and do use them. I used to really like the
    > Discover card, but Discover/Novus should know that the have reliability
    > issues that need addressing. I sincerely hope they do address them. The
    > current minor problems with Discover are indeed only a bit of a bother,
    > nothing really serious, as I do know how to work around them.
    > Nevertheless, I am not using Discover as my main card aymore. Only a
    > small part of the reasons are the problems with Discover, others are more
    > important. But if Discover wants my $200/mo charges back they need to
    > improve.
    >


    If it is any consolation, they have 5% rebates for grocery stores,
    restaurants, and movies for October through December. You just need to
    sign up for the offering on their web site. That made them my primary
    card for the next few months. Chase just cut their rebates on the
    Freedom card, so they go to the back of my wallet. I think the rebate
    amount trumps most other issues with a credit card.

    My download issues with Discover seem to be resolved by just downloading
    again. Two or three clicks of the mouse, and I've got all of my
    transactions.

    --
    Jim
     
    JimH, Sep 28, 2009
    #15
  16. B

    B Guest

    On 9/26/2009 1:08 PM, B wrote:
    > For years Quicken has been able to download Discover transactions via
    > Direct Connect, but several days ago that stopped working. It now only
    > works via Web Connect. Using the Web Connect method I can see that
    > Discover has changed the user interface for that so that may be when it
    > broke.
    >
    > I've just used the Discover website to send a note to Customer Service
    > asking that the Quicken Direct Connect function be restored.
    >
    > I'm using Quick 2007 Deluxe but I suspect that the problem is true for
    > every version. It could help if others who are experiencing the problem
    > also contacted Discover Customer Service.
    >
    > Bernie


    Discover has replied to my note with a boiler plate message asking what
    version of Quicken I use, what error message I see, etc. I have replied
    with the information they requested and with a reference to this Usenet
    thread. And also that at this moment Quicken still tells me that Direct
    Connect is not available for Discover but that Web Connect is and trying
    to download transactions transfers me to a browser window where I can
    log into the Discover webpage.

    I'll report back when I hear more.

    Bernie
     
    B, Sep 29, 2009
    #16
  17. B

    Han Guest

    "John Pollard" <> wrote in
    news:WO2wm.69637$la3.13892@attbi_s22:

    > JMc wrote:
    >> I've read this thread, and concur with the premise that Discover
    >> Direct Connect has been erratic for many weeks now, but it is still
    >> working some portion of the time. FWIW, I've noticed that it fails
    >> more frequently when my download request is a part of a general
    >> request to all FI in my PIN vault. If I suspect there should be a
    >> transaction, I often find that a request for "Update Now" of the
    >> single Discover account from its register page completes
    >> successfully. This has worked immediately after receiving an error
    >> message during a full FI update. I don't have a theory, and I don't
    >> find this convenient, but it has at least provided a work-around for
    >> me.

    >
    >> Any one else find a similar symptom?

    >
    > I do believe I have had that experience once or twice.
    >
    >> Is Discover possibly throttling
    >> access via direct connect either intentionally, or by inattention to
    >> server load?

    >
    > As far as Discover intentionally limiting Direct Connect, it doesn't
    > seem like that is involved in your experience since Update Now also
    > uses Direct Connect when the account is setup for Direct Connect.
    >


    I concur with John Pollard on these subjects.

    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 29, 2009
    #17
  18. B

    Han Guest

    B <> wrote in
    news:h9s98e$mf6$-september.org:

    > On 9/26/2009 1:08 PM, B wrote:
    >> For years Quicken has been able to download Discover transactions via
    >> Direct Connect, but several days ago that stopped working. It now
    >> only works via Web Connect. Using the Web Connect method I can see
    >> that Discover has changed the user interface for that so that may be
    >> when it broke.
    >>
    >> I've just used the Discover website to send a note to Customer
    >> Service asking that the Quicken Direct Connect function be restored.
    >>
    >> I'm using Quick 2007 Deluxe but I suspect that the problem is true
    >> for every version. It could help if others who are experiencing the
    >> problem also contacted Discover Customer Service.
    >>
    >> Bernie

    >
    > Discover has replied to my note with a boiler plate message asking
    > what version of Quicken I use, what error message I see, etc. I have
    > replied with the information they requested and with a reference to
    > this Usenet thread. And also that at this moment Quicken still tells
    > me that Direct Connect is not available for Discover but that Web
    > Connect is and trying to download transactions transfers me to a
    > browser window where I can log into the Discover webpage.
    >
    > I'll report back when I hear more.
    >
    > Bernie
    >

    The replies I got said that OL 295 means there is an update that Quicken
    needs to install. I do NOT believe that to be correct, and I have all
    the updates available for Q2008 that I think are available.


    --
    Best regards
    Han
    email address is invalid
     
    Han, Sep 29, 2009
    #18
  19. B

    JimH Guest

    Bernie Cosell wrote:

    > Well, not for me: I'd been getting the OL-295's for three days this last
    > weekend, but it sprang back to life yesterday late afternoon. I've always
    > assumed this was some server problem at Discover and one just needed to
    > wait until they rebooted or something...
    >
    > And I'm also in the crew that has seen this happen off-and-on for the last
    > couple of months. In my case it seems that I can't get in on a Saturday or
    > Sunday and it isn't until Monday late or Tuesday that it all magically
    > starts working again [and so I'd been hypothesizing that something breaks
    > over the weekend and nothing good happens until the techies come back to
    > work on Monday].
    >
    > /Bernie\
    >


    As an ex-techie, I'd tell you that the weekends are when the computers
    are available for preventive maintenance, engineering changes, and
    upgrades. That is when the techies are working. At least, I worked most
    weekends at my customer's computer centers. If I wasn't there, another
    member of the team was.

    I've been having failures with Discover for several weeks. Sometimes one
    card fails, sometimes the other, sometimes they both fail. It has
    nothing to do with how many transactions there are to download. I
    usually just try, try again until it eventually works. Then, there are
    often transactions that have downloaded.
    --
    Jim
     
    JimH, Sep 29, 2009
    #19
  20. B

    Calpurnia Guest

    Calpurnia had written this in response to
    http://www.rockryno.com/quicken/Re-Discover-Direct-Connect-stopped-working-19176-.htm
    :
    Han wrote:

    >>> For years Quicken has been able to download Discover
    >>> transactions via
    >>> Direct Connect, but several days ago that stopped working. It
    >>> now
    >>> only works via Web Connect.


    > The replies I got said that OL 295 means there is an update that
    > Quicken
    > needs to install. I do NOT believe that to be correct, and I have all
    > the updates available for Q2008 that I think are available.


    In its questionable wisdom, Intuit shipped a security certificate with
    many
    versions of Quicken that expired in late September. If you don't update
    this
    certificate to a valid one, banks will now refuse your download requests.
    They
    have made several updates available in order to fix this problem, but the
    updates may or may not actually work. (One of these updates is
    specifically for
    people for whom another update didn't work, which is pretty lame
    engineering and
    customer relations.) To top it off, a new line is appearing at the head
    of many
    users' "Ons Stop" result logs saying that there is a new Quicken update
    available for you to load -- but when you follow the given link, you are
    taken
    to an update that actually UNDOES the update with the security certificate
    fix
    in it.

    In short, you need to physically replace that security certificate in any
    way
    possible before banks will start talking to you again. And you may even
    have to
    cancel and re-establish online downloading for that account (or all your
    accounts) within Quicken before the new certificate will finally take hold.

    ##-----------------------------------------------#
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    Tax and Accounting Software Forum
    Web and RSS access to your favorite newsgroup -
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    ##-----------------------------------------------##
     
    Calpurnia, Sep 30, 2009
    #20
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