how to fix? (AR showing balance for invoice with payment receivedand deposited)

Discussion in 'Quickbooks' started by Phil Nelson, Jul 7, 2006.

  1. Phil Nelson

    Phil Nelson Guest

    I did some work for a new customer, and sent him an wrote an invoice.
    After a while, the customer got around to sending a check. After another
    while, I got around to receiving it using "Receive Payments". But my AR
    aging summary report still shows a balance for this customer. How do
    I fix that?

    --
    Phil Nelson
     
    Phil Nelson, Jul 7, 2006
    #1
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  2. Phil Nelson

    HeyBub Guest

    Re: how to fix? (AR showing balance for invoice with payment received and deposited)

    Phil Nelson wrote:
    > I did some work for a new customer, and sent him an wrote an invoice.
    > After a while, the customer got around to sending a check. After
    > another while, I got around to receiving it using "Receive Payments".
    > But my AR aging summary report still shows a balance for this
    > customer. How do I fix that?


    1) Compare the dates on the aging report with those of the payment.
    2) Does the payment show up on the aging report? If not, visit the recorded
    payment. Applied to wrong customer? Wrong date? Wrong amount?

    Anyway, once you've identified what's amiss, correct the offending
    transaction.
     
    HeyBub, Jul 7, 2006
    #2
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  3. Phil Nelson

    Phil Nelson Guest

    HeyBub wrote:
    > Phil Nelson wrote:
    >
    >>I did some work for a new customer, and sent him an wrote an invoice.
    >>After a while, the customer got around to sending a check. After
    >>another while, I got around to receiving it using "Receive Payments".
    >>But my AR aging summary report still shows a balance for this
    >>customer. How do I fix that?

    >
    >
    > 1) Compare the dates on the aging report with those of the payment.
    > 2) Does the payment show up on the aging report? If not, visit the recorded
    > payment. Applied to wrong customer? Wrong date? Wrong amount?
    >
    > Anyway, once you've identified what's amiss, correct the offending
    > transaction.
    >
    >


    Sorry about my incoherence above, I guess I was hasty and cut my
    proofreading too short. Or there are bugs in the Thunderbird news
    client.

    Anyway, there is only one invoice for this customer, it is marked
    "PAID". The dates match. The aging report is as of today. I just
    attempted to print a statement for the customer, QB says there are
    no open transactions. Refreshing the aging report didn't help.

    --
    Phil Nelson
     
    Phil Nelson, Jul 8, 2006
    #3
  4. Phil Nelson wrote:
    > HeyBub wrote:
    >> Phil Nelson wrote:
    >>
    >>> I did some work for a new customer, and sent him an wrote an invoice.
    >>> After a while, the customer got around to sending a check. After
    >>> another while, I got around to receiving it using "Receive Payments".
    >>> But my AR aging summary report still shows a balance for this
    >>> customer. How do I fix that?

    >>
    >>
    >> 1) Compare the dates on the aging report with those of the payment.
    >> 2) Does the payment show up on the aging report? If not, visit the
    >> recorded payment. Applied to wrong customer? Wrong date? Wrong amount?
    >>
    >> Anyway, once you've identified what's amiss, correct the offending
    >> transaction.
    >>

    >
    > Sorry about my incoherence above, I guess I was hasty and cut my
    > proofreading too short. Or there are bugs in the Thunderbird news
    > client.
    >
    > Anyway, there is only one invoice for this customer, it is marked
    > "PAID". The dates match. The aging report is as of today. I just
    > attempted to print a statement for the customer, QB says there are
    > no open transactions. Refreshing the aging report didn't help.
    >


    My guess still is you received the payment in the future.
     
    Golden California Girls, Jul 8, 2006
    #4
  5. Phil Nelson

    Phil Nelson Guest

    Golden California Girls wrote:
    > Phil Nelson wrote:
    >> HeyBub wrote:
    >>> Phil Nelson wrote:
    >>>
    >>>> I did some work for a new customer, and sent him an wrote an invoice.
    >>>> After a while, the customer got around to sending a check. After
    >>>> another while, I got around to receiving it using "Receive Payments".
    >>>> But my AR aging summary report still shows a balance for this
    >>>> customer. How do I fix that?
    >>>
    >>>
    >>> 1) Compare the dates on the aging report with those of the payment.
    >>> 2) Does the payment show up on the aging report? If not, visit the
    >>> recorded payment. Applied to wrong customer? Wrong date? Wrong amount?
    >>>
    >>> Anyway, once you've identified what's amiss, correct the offending
    >>> transaction.
    >>>

    >>
    >> Sorry about my incoherence above, I guess I was hasty and cut my
    >> proofreading too short. Or there are bugs in the Thunderbird news
    >> client.
    >>
    >> Anyway, there is only one invoice for this customer, it is marked
    >> "PAID". The dates match. The aging report is as of today. I just
    >> attempted to print a statement for the customer, QB says there are
    >> no open transactions. Refreshing the aging report didn't help.
    >>

    >
    > My guess still is you received the payment in the future.
    >


    That's it! Thanks. I must have typoed the date as 7/14 when it should
    have been 6/14.

    --
    Phil Nelson
     
    Phil Nelson, Jul 8, 2006
    #5
  6. Phil Nelson wrote:
    > Golden California Girls wrote:
    >> Phil Nelson wrote:
    >>> HeyBub wrote:
    >>>> Phil Nelson wrote:
    >>>>
    >>>>> I did some work for a new customer, and sent him an wrote an invoice.
    >>>>> After a while, the customer got around to sending a check. After
    >>>>> another while, I got around to receiving it using "Receive Payments".
    >>>>> But my AR aging summary report still shows a balance for this
    >>>>> customer. How do I fix that?
    >>>>
    >>>>
    >>>> 1) Compare the dates on the aging report with those of the payment.
    >>>> 2) Does the payment show up on the aging report? If not, visit the
    >>>> recorded payment. Applied to wrong customer? Wrong date? Wrong amount?
    >>>>
    >>>> Anyway, once you've identified what's amiss, correct the offending
    >>>> transaction.
    >>>>
    >>>
    >>> Sorry about my incoherence above, I guess I was hasty and cut my
    >>> proofreading too short. Or there are bugs in the Thunderbird news
    >>> client.
    >>>
    >>> Anyway, there is only one invoice for this customer, it is marked
    >>> "PAID". The dates match. The aging report is as of today. I just
    >>> attempted to print a statement for the customer, QB says there are
    >>> no open transactions. Refreshing the aging report didn't help.
    >>>

    >>
    >> My guess still is you received the payment in the future.
    >>

    >
    > That's it! Thanks. I must have typoed the date as 7/14 when it should
    > have been 6/14.
    >


    BTDT
     
    Golden California Girls, Jul 8, 2006
    #6
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