"Microsoft Money has stopped working"

Discussion in 'Microsoft Money' started by Jim510731, Jul 24, 2008.

  1. Jim510731

    Jim510731 Guest

    Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    Money has stopped running" and the program immediately crashes. Here are the
    details:

    Problem Event Name: APPCRASH
    Application Name: msmoney.exe
    Application Version: 17.0.0.1414
    Application Timestamp: 47b661e7
    Fault Module Name: mnyob99.dll
    Fault Module Version: 17.0.0.1414
    Fault Module Timestamp: 47b6614f
    Exception Code: c0000005
    Exception Offset: 0026f659
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 6f51
    Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
    Additional Information 3: 78ef
    Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5

    My operating system is Windows Vista Home Premium. Any suggestions on how
    to get Money working again?
     
    Jim510731, Jul 24, 2008
    #1
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  2. In microsoft.public.money, Jim510731 wrote:

    >Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    >Money has stopped running" and the program immediately crashes. Here are the
    >details:
    >
    > Problem Event Name: APPCRASH
    > Application Name: msmoney.exe
    > Application Version: 17.0.0.1414
    > Application Timestamp: 47b661e7
    > Fault Module Name: mnyob99.dll
    > Fault Module Version: 17.0.0.1414
    > Fault Module Timestamp: 47b6614f
    > Exception Code: c0000005
    > Exception Offset: 0026f659
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 1033
    > Additional Information 1: 6f51
    > Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
    > Additional Information 3: 78ef
    > Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5
    >
    >My operating system is Windows Vista Home Premium. Any suggestions on how
    >to get Money working again?


    Copy Sample.mny from your Money install folder to Documents. Try to
    open that file by right-clicking in Windows Explorer, and choosing
    Open. Does it open?

    If so, File->Restore your latest or second-latest backup file.
     
    Cal Learner-- MVP, Jul 24, 2008
    #2
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  3. When I try to "receive account updates from MSN Money My Accounts" the
    program crashs, and I receive the same problem report:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: msmoney.exe
    Application Version: 17.0.0.1414
    Application Timestamp: 47b661e7
    Fault Module Name: udsxml.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 47b65c90
    Exception Code: c0000005
    Exception Offset: 0000efbe
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1046
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160


    I opened the sample file with no problem, checked the updates - no problem.
    However, I still have the same problem trying to get my info online. I did
    not have this problem with Money 2007.
    >
    > Copy Sample.mny from your Money install folder to Documents. Try to
    > open that file by right-clicking in Windows Explorer, and choosing
    > Open. Does it open?
    >
    > If so, File->Restore your latest or second-latest backup file.
     
    Money Plus APPCRASH, Sep 30, 2008
    #3
  4. In microsoft.public.money, Money Plus APPCRASH <Money Plus
    > wrote:

    >>Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    >>Money has stopped running" and the program immediately crashes. Here are the
    >>details:



    <snip>
    >
    >I opened the sample file with no problem, checked the updates - no problem.
    >However, I still have the same problem trying to get my info online. I did
    >not have this problem with Money 2007.


    Open Money Plus in Vista by right clicking the launch icon and
    choosing RunAsAdministrator. See if you can run your file then.


    ave you changed your regional settings (new country) since you
    created your file?

    Did your regular file ever work in Money Plus previously? If not,
    copy your *.m16 file to test.mny and open that (File->Open) with
    Money having been opened by right clicking the launch icon and
    choosing RunAsAdministrator.


    Did you try a restore? If you do that, don't restore to the "default
    location". Instead Browse to your Documents/MyDocuments folder.

    >>
    >> Copy Sample.mny from your Money install folder to Documents. Try to
    >> open that file by right-clicking in Windows Explorer, and choosing
    >> Open. Does it open?
    >>
    >> If so, File->Restore your latest or second-latest backup file.
     
    Cal Learner-- MVP, Sep 30, 2008
    #4
  5. Jim510731

    NTSlacker Guest

    I am experiencing the identical problem. New Vitsa 64 bit machine - new
    download of Money Plus Deluxe. Installed fine - copied over MNY file from my
    2006 version on the old machine - said it was converting - everything looked
    fine - then it just crashes with the same dump identified here. I then tried
    running it with a new money file - same thing happens. Very frustrating - I
    have used Money for almost 5 years - I really don't want to change but I need
    this working - not crashing. I tried the run as admin suggestion - same
    thing.
    I had the same thing ahppen a time or two with the old 2006 version - but it
    seemed assciated with a certain sequence of menu selections on how I would go
    to my portfolio - I changed the sequence and it stopped happening. I *think*
    it seems to be associated when Money goes "online".

    Help! <G>


    "Cal Learner-- MVP" wrote:

    > In microsoft.public.money, Jim510731 wrote:
    >
    > >Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    > >Money has stopped running" and the program immediately crashes. Here are the
    > >details:
    > >
    > > Problem Event Name: APPCRASH
    > > Application Name: msmoney.exe
    > > Application Version: 17.0.0.1414
    > > Application Timestamp: 47b661e7
    > > Fault Module Name: mnyob99.dll
    > > Fault Module Version: 17.0.0.1414
    > > Fault Module Timestamp: 47b6614f
    > > Exception Code: c0000005
    > > Exception Offset: 0026f659
    > > OS Version: 6.0.6000.2.0.0.768.3
    > > Locale ID: 1033
    > > Additional Information 1: 6f51
    > > Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
    > > Additional Information 3: 78ef
    > > Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5
    > >
    > >My operating system is Windows Vista Home Premium. Any suggestions on how
    > >to get Money working again?

    >
    > Copy Sample.mny from your Money install folder to Documents. Try to
    > open that file by right-clicking in Windows Explorer, and choosing
    > Open. Does it open?
    >
    > If so, File->Restore your latest or second-latest backup file.
    >
     
    NTSlacker, Oct 1, 2008
    #5
  6. In microsoft.public.money, NTSlacker wrote:

    >I am experiencing the identical problem. New Vitsa 64 bit machine - new
    >download of Money Plus Deluxe. Installed fine - copied over MNY file from my
    >2006 version on the old machine - said it was converting - everything looked
    >fine - then it just crashes with the same dump identified here. I then tried
    >running it with a new money file - same thing happens. Very frustrating - I
    >have used Money for almost 5 years - I really don't want to change but I need
    >this working - not crashing. I tried the run as admin suggestion - same
    >thing.
    >I had the same thing ahppen a time or two with the old 2006 version - but it
    >seemed assciated with a certain sequence of menu selections on how I would go
    >to my portfolio - I changed the sequence and it stopped happening. I *think*
    >it seems to be associated when Money goes "online".


    I am sorry to hear of your problem. I don't know what is causing
    that.

    When you copied Sample.mny from your Money install folder to
    Documents, and then tried to open that file by right-clicking in
    Windows Explorer, and choosing Open. Did you get that crash?

    If so, I would contact Microsoft Money Support.


    >
    >Help! <G>
    >
    >
    >"Cal Learner-- MVP" wrote:
    >
    >> In microsoft.public.money, Jim510731 wrote:
    >>
    >> >Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    >> >Money has stopped running" and the program immediately crashes. Here are the
    >> >details:
    >> >
    >> > Problem Event Name: APPCRASH
    >> > Application Name: msmoney.exe
    >> > Application Version: 17.0.0.1414
    >> > Application Timestamp: 47b661e7
    >> > Fault Module Name: mnyob99.dll
    >> > Fault Module Version: 17.0.0.1414
    >> > Fault Module Timestamp: 47b6614f
    >> > Exception Code: c0000005
    >> > Exception Offset: 0026f659
    >> > OS Version: 6.0.6000.2.0.0.768.3
    >> > Locale ID: 1033
    >> > Additional Information 1: 6f51
    >> > Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
    >> > Additional Information 3: 78ef
    >> > Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5
    >> >
    >> >My operating system is Windows Vista Home Premium. Any suggestions on how
    >> >to get Money working again?

    >>
    >> Copy Sample.mny from your Money install folder to Documents. Try to
    >> open that file by right-clicking in Windows Explorer, and choosing
    >> Open. Does it open?
    >>
    >> If so, File->Restore your latest or second-latest backup file.
    >>
     
    Cal Learner-- MVP, Oct 1, 2008
    #6
  7. Jim510731

    NTSlacker Guest

    Cal,

    I wanted to reply and close the circle here at least a bit <G>. I copied
    the sample data over as you suggested and was able to access it without an
    issue - problem is the sample data does not include any "live" dataq
    requiring Internet access.

    I opend my data file using the check box at the log on to prevent connecting
    to the Internet - this resulted in my getting a more stable interaction with
    my data but the Portfolio Manager view was blank with no selections in the
    left pane. This to is a findable occurence in the knowledge base but I was
    unable to use any of the information successfully (I did a repair, added some
    trusted zones, did a full uninstall and clean re-install with OneCare stopped
    etc...)

    I finally accepted defeat and call Microsoft support. I was referred to
    artilce 836197 and then to method 3, item 3 which is basically the
    installation of MSXML 4.0 SP2 - item 3 has a link to the page "MSXML 4.0
    Service Pack 2 (Microsoft XML Core Services)".

    I downloaded the SP - installed it - fired up Money and went straight to the
    Portfolio Manager page which was now fuly populated and looked just as I
    would have expected it to look. I banged around for about 30 minutes without
    a problem.

    So - short answer - install MSXML 4.0 Service Pack 2 even though the page
    does not list Vista as one of the supported operating systems (specifically
    for the record I am running Vista 63 Home Premium).

    I hope this information helps someone else.

    David Focht (NTSlacker)

    "Cal Learner-- MVP" wrote:

    > In microsoft.public.money, NTSlacker wrote:
    >
    > >I am experiencing the identical problem. New Vitsa 64 bit machine - new
    > >download of Money Plus Deluxe. Installed fine - copied over MNY file from my
    > >2006 version on the old machine - said it was converting - everything looked
    > >fine - then it just crashes with the same dump identified here. I then tried
    > >running it with a new money file - same thing happens. Very frustrating - I
    > >have used Money for almost 5 years - I really don't want to change but I need
    > >this working - not crashing. I tried the run as admin suggestion - same
    > >thing.
    > >I had the same thing ahppen a time or two with the old 2006 version - but it
    > >seemed assciated with a certain sequence of menu selections on how I would go
    > >to my portfolio - I changed the sequence and it stopped happening. I *think*
    > >it seems to be associated when Money goes "online".

    >
    > I am sorry to hear of your problem. I don't know what is causing
    > that.
    >
    > When you copied Sample.mny from your Money install folder to
    > Documents, and then tried to open that file by right-clicking in
    > Windows Explorer, and choosing Open. Did you get that crash?
    >
    > If so, I would contact Microsoft Money Support.
    >
    >
    > >
    > >Help! <G>
    > >
    > >
    > >"Cal Learner-- MVP" wrote:
    > >
    > >> In microsoft.public.money, Jim510731 wrote:
    > >>
    > >> >Whenever I try to open Microsoft Money Plus, I receive the message "Microsoft
    > >> >Money has stopped running" and the program immediately crashes. Here are the
    > >> >details:
    > >> >
    > >> > Problem Event Name: APPCRASH
    > >> > Application Name: msmoney.exe
    > >> > Application Version: 17.0.0.1414
    > >> > Application Timestamp: 47b661e7
    > >> > Fault Module Name: mnyob99.dll
    > >> > Fault Module Version: 17.0.0.1414
    > >> > Fault Module Timestamp: 47b6614f
    > >> > Exception Code: c0000005
    > >> > Exception Offset: 0026f659
    > >> > OS Version: 6.0.6000.2.0.0.768.3
    > >> > Locale ID: 1033
    > >> > Additional Information 1: 6f51
    > >> > Additional Information 2: c27f10fbe2c27f8f346693c7bbde3ce7
    > >> > Additional Information 3: 78ef
    > >> > Additional Information 4: 28297a8ac60a9d17f0a537322f7399b5
    > >> >
    > >> >My operating system is Windows Vista Home Premium. Any suggestions on how
    > >> >to get Money working again?
    > >>
    > >> Copy Sample.mny from your Money install folder to Documents. Try to
    > >> open that file by right-clicking in Windows Explorer, and choosing
    > >> Open. Does it open?
    > >>
    > >> If so, File->Restore your latest or second-latest backup file.
    > >>

    >
     
    NTSlacker, Oct 8, 2008
    #7
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