Problem with Quicken Premier 2009

Discussion in 'Quicken' started by hashky, Oct 24, 2009.

  1. hashky

    hashky Guest

    I have been running Update 5. Update 6 caused Quicken to close
    (crashes) when I clicked on Accept when there was a date change, so I
    went back to Update 5.

    I had not had the problems with Update 7 that John Pollard pointed out
    in an earlier post "How do you get quicken updates?"

    However; when I click on the last Accept if there is a date change
    Quicken closes (crashes). The difference between Update 6 and 7 is that
    Update 7 only does it on the last item only. And the item is entered
    properly. So I merely have restart Quicken. The dates have been
    changed and I can continue normally.

    I have to decide whether to reinstall Update 5 and run it with it's
    annoyances - asking me if I want to update every time I download
    anything, or Update 7 that merely crashes Quicken on the last Accept
    when accepting a date change.

    Ron
     
    hashky, Oct 24, 2009
    #1
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  2. hashky

    John Pollard Guest

    hashky wrote:
    > I have been running Update 5. Update 6 caused Quicken to close
    > (crashes) when I clicked on Accept when there was a date change, so I
    > went back to Update 5.
    >
    > I had not had the problems with Update 7 that John Pollard pointed out
    > in an earlier post "How do you get quicken updates?"
    >
    > However; when I click on the last Accept if there is a date change
    > Quicken closes (crashes). The difference between Update 6 and 7 is
    > that Update 7 only does it on the last item only. And the item is
    > entered properly. So I merely have restart Quicken. The dates have
    > been changed and I can continue normally.
    >
    > I have to decide whether to reinstall Update 5 and run it with it's
    > annoyances - asking me if I want to update every time I download
    > anything, or Update 7 that merely crashes Quicken on the last Accept
    > when accepting a date change.


    What happens if, when you get to that last transaction to accept, you
    click "Accept All" instead of "Accept"?

    --

    John Pollard
     
    John Pollard, Oct 24, 2009
    #2
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  3. hashky

    hashky Guest

    I will give it at try.

    John Pollard wrote:
    > hashky wrote:
    >> I have been running Update 5. Update 6 caused Quicken to close
    >> (crashes) when I clicked on Accept when there was a date change, so I
    >> went back to Update 5.
    >>
    >> I had not had the problems with Update 7 that John Pollard pointed out
    >> in an earlier post "How do you get quicken updates?"
    >>
    >> However; when I click on the last Accept if there is a date change
    >> Quicken closes (crashes). The difference between Update 6 and 7 is
    >> that Update 7 only does it on the last item only. And the item is
    >> entered properly. So I merely have restart Quicken. The dates have
    >> been changed and I can continue normally.
    >>
    >> I have to decide whether to reinstall Update 5 and run it with it's
    >> annoyances - asking me if I want to update every time I download
    >> anything, or Update 7 that merely crashes Quicken on the last Accept
    >> when accepting a date change.

    >
    > What happens if, when you get to that last transaction to accept, you
    > click "Accept All" instead of "Accept"?
    >
     
    hashky, Oct 25, 2009
    #3
  4. hashky

    hashky Guest

    Only with Date Change and Payment Change is clicking on Accept a problem.

    I have to Accept all the OTHER Transactions first. I accept them one at
    a time by clicking on "Accept".

    Then click on "Accept All" for all the Date Changes and Payment Changes.
    If I click on any Date Change and Payment Change and click "Accept"
    Quicken closes, or crashes.

    I will have to live with it or reinstall Update 5, and put up with the
    Upgrade nag.

    Ron Spruell

    hashky wrote:
    > I will give it at try.
    >
    > John Pollard wrote:
    >> hashky wrote:
    >>> I have been running Update 5. Update 6 caused Quicken to close
    >>> (crashes) when I clicked on Accept when there was a date change, so I
    >>> went back to Update 5.
    >>>
    >>> I had not had the problems with Update 7 that John Pollard pointed out
    >>> in an earlier post "How do you get quicken updates?"
    >>>
    >>> However; when I click on the last Accept if there is a date change
    >>> Quicken closes (crashes). The difference between Update 6 and 7 is
    >>> that Update 7 only does it on the last item only. And the item is
    >>> entered properly. So I merely have restart Quicken. The dates have
    >>> been changed and I can continue normally.
    >>>
    >>> I have to decide whether to reinstall Update 5 and run it with it's
    >>> annoyances - asking me if I want to update every time I download
    >>> anything, or Update 7 that merely crashes Quicken on the last Accept
    >>> when accepting a date change.

    >>
    >> What happens if, when you get to that last transaction to accept, you
    >> click "Accept All" instead of "Accept"?
    >>
     
    hashky, Oct 28, 2009
    #4
  5. hashky

    John Pollard Guest

    hashky wrote:
    > Only with Date Change and Payment Change is clicking on Accept a
    > problem.
    > I have to Accept all the OTHER Transactions first. I accept them one
    > at a time by clicking on "Accept".
    >
    > Then click on "Accept All" for all the Date Changes and Payment
    > Changes. If I click on any Date Change and Payment Change and click
    > "Accept" Quicken closes, or crashes.
    >
    > I will have to live with it or reinstall Update 5, and put up with the
    > Upgrade nag.


    Have you tried turning off the duplicate check number warning?

    Edit > Preferences > Quicken Program > Notify

    Uncheck "Warn if a check number is re-used".

    --

    John Pollard
     
    John Pollard, Oct 28, 2009
    #5
  6. hashky

    hashky Guest

    John-

    I don't have the foggiest idea why you would suggest this, but I will
    give it a try and post back.

    I only write about 1 check a month so maybe I don't need the duplicate
    check number warning. I can't remember the last time I was notified
    that I had a duplicate check number.

    John Pollard wrote:
    > hashky wrote:
    >> Only with Date Change and Payment Change is clicking on Accept a
    >> problem.
    >> I have to Accept all the OTHER Transactions first. I accept them one
    >> at a time by clicking on "Accept".
    >>
    >> Then click on "Accept All" for all the Date Changes and Payment
    >> Changes. If I click on any Date Change and Payment Change and click
    >> "Accept" Quicken closes, or crashes.
    >>
    >> I will have to live with it or reinstall Update 5, and put up with the
    >> Upgrade nag.

    >
    > Have you tried turning off the duplicate check number warning?
    >
    > Edit > Preferences > Quicken Program > Notify
    >
    > Uncheck "Warn if a check number is re-used".
    >
     
    hashky, Oct 29, 2009
    #6
  7. hashky

    hashky Guest

    Re: Problem with Quicken Premier 2009/2010

    I turned of the duplicate check number warning. I got my first date
    change today. I clicked Accept and Quicken closed. I tried it again
    clicking on the Accept at the bottom of the page, Quicken closed.

    I started Quicken for the 3rd time. This time I clicked on Accept All
    and it worked. Quicken did not close, but continued normally.

    This bug has been in the last 2 updates. It is discouraging that
    Quicken is the "best" personal finance software available.

    Any other off the wall suggestions? Other than the
    uninstall/clean/reinstall that I have done at least 5 times.

    Does Quicken 2010 do the same thing under XP?

    Ron Spruell

    John Pollard wrote:
    > hashky wrote:
    >> Only with Date Change and Payment Change is clicking on Accept a
    >> problem.
    >> I have to Accept all the OTHER Transactions first. I accept them one
    >> at a time by clicking on "Accept".
    >>
    >> Then click on "Accept All" for all the Date Changes and Payment
    >> Changes. If I click on any Date Change and Payment Change and click
    >> "Accept" Quicken closes, or crashes.
    >>
    >> I will have to live with it or reinstall Update 5, and put up with the
    >> Upgrade nag.

    >
    > Have you tried turning off the duplicate check number warning?
    >
    > Edit > Preferences > Quicken Program > Notify
    >
    > Uncheck "Warn if a check number is re-used".
    >
     
    hashky, Oct 30, 2009
    #7
  8. hashky

    Guest

    Re: Problem with Quicken Premier 2009/2010

    hashky <> wrote:

    >I turned of the duplicate check number warning. I got my first date
    >change today. I clicked Accept and Quicken closed. I tried it again
    >clicking on the Accept at the bottom of the page, Quicken closed.
    >
    >I started Quicken for the 3rd time. This time I clicked on Accept All
    >and it worked. Quicken did not close, but continued normally.
    >
    >This bug has been in the last 2 updates. It is discouraging that
    >Quicken is the "best" personal finance software available.
    >
    >Any other off the wall suggestions? Other than the
    >uninstall/clean/reinstall that I have done at least 5 times.
    >
    >Does Quicken 2010 do the same thing under XP?


    I have been told that this was fixed in 2010. I have not seen it
    happen with 2010, although I don't change payments very often.


    >
    >Ron Spruell
    >
    >John Pollard wrote:
    >> hashky wrote:
    >>> Only with Date Change and Payment Change is clicking on Accept a
    >>> problem.
    >>> I have to Accept all the OTHER Transactions first. I accept them one
    >>> at a time by clicking on "Accept".
    >>>
    >>> Then click on "Accept All" for all the Date Changes and Payment
    >>> Changes. If I click on any Date Change and Payment Change and click
    >>> "Accept" Quicken closes, or crashes.
    >>>
    >>> I will have to live with it or reinstall Update 5, and put up with the
    >>> Upgrade nag.

    >>
    >> Have you tried turning off the duplicate check number warning?
    >>
    >> Edit > Preferences > Quicken Program > Notify
    >>
    >> Uncheck "Warn if a check number is re-used".
    >>
     
    , Oct 31, 2009
    #8
  9. hashky

    hashky Guest

    John-

    What problems does the Update 7 updated patch posted by Dr. Chuck fix?

    http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7154.html

    It is definitely different than the original Update 7.


    John Pollard wrote:
    > hashky wrote:
    >> Only with Date Change and Payment Change is clicking on Accept a
    >> problem.
    >> I have to Accept all the OTHER Transactions first. I accept them one
    >> at a time by clicking on "Accept".
    >>
    >> Then click on "Accept All" for all the Date Changes and Payment
    >> Changes. If I click on any Date Change and Payment Change and click
    >> "Accept" Quicken closes, or crashes.
    >>
    >> I will have to live with it or reinstall Update 5, and put up with the
    >> Upgrade nag.

    >
    > Have you tried turning off the duplicate check number warning?
    >
    > Edit > Preferences > Quicken Program > Notify
    >
    > Uncheck "Warn if a check number is re-used".
    >
     
    hashky, Nov 4, 2009
    #9
  10. hashky

    John Pollard Guest

    hashky wrote:
    > What problems does the Update 7 updated patch posted by Dr. Chuck fix?
    >
    > http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7154.html
    >
    > It is definitely different than the original Update 7.


    If by different, you mean the patch file is a different size, or something
    along those lines, I wouldn't be surprised.

    I don't think that the updated patch altered anything about the way
    Quicken works (from what the first patch did), I think the change was to
    correct problems getting the patch installed.

    I never had the original problem that was reported; but I didn't try to
    install the patch until a bit after it was first released. I don't even
    know if what I installed was the original, or the modified version.

    Quite a few people have reported successfully installing the updated patch
    .... quite a few other people have reported not being able to install it.
    So now, Intuit sounds like they are working on a second update to the
    patch.

    --

    John Pollard
     
    John Pollard, Nov 4, 2009
    #10
  11. hashky

    hashky Guest

    John -

    Do you have any other suggestions?

    This is my latest salvo to Quicken Tech Support. I think that Update 6
    and 7 are to fix issues with Vista and Windows 7.

    Ron Spruell
    =======================================
    This may help you in your quest to find a solution to this aggravating
    problem.

    I installed Quicken Premier 2009 on a new computer. It is running
    Windows XP Professional SP3. I used the automatic update and updated
    through Update 7.
    I set up a new file with only 1 bank account.
    I set up the Direct Connect and downloaded.
    I accepted all transactions.

    Then I went on line and changed a date on one payment. (The bank
    changes the date every time a payment is scheduled for a non-business
    day. Which is quite often.)
    I downloaded the transactions.
    I clicked on Accept (the one on the same line as the transaction) to
    accept the date change and Quicken closed.

    I restarted Quicken.
    I clicked on Accept (the one at the bottom of the page) to accept the
    date change and Quicken closed.

    I restarted Quicken
    I click on Accept All and the transaction was accepted. Quicken worked
    as it did before prior to updates 6 and 7.

    I uninstalled Quicken.
    I rebooted.

    I reinstalled Quicken, but I did not use the automatic updates.
    I installed Update 5.
    I set up a new file with only 1 bank account.
    I set up the Direct Connect and downloaded.
    I accepted all transactions.

    Then I went on line and changed a date on one payment.
    I downloaded the transactions.
    I clicked on Accept and Quicken accepted the transaction and DID NOT CLOSE.

    This is not a problem with my Quicken data. It is not a problem with my
    computer. This is a problem with Quicken software, or something in
    Update 6 and 7 makes a configuration change to cause this.

    Ron Spruell

    John Pollard wrote:
    > hashky wrote:
    >> I have been running Update 5. Update 6 caused Quicken to close
    >> (crashes) when I clicked on Accept when there was a date change, so I
    >> went back to Update 5.
    >>
    >> I had not had the problems with Update 7 that John Pollard pointed out
    >> in an earlier post "How do you get quicken updates?"
    >>
    >> However; when I click on the last Accept if there is a date change
    >> Quicken closes (crashes). The difference between Update 6 and 7 is
    >> that Update 7 only does it on the last item only. And the item is
    >> entered properly. So I merely have restart Quicken. The dates have
    >> been changed and I can continue normally.
    >>
    >> I have to decide whether to reinstall Update 5 and run it with it's
    >> annoyances - asking me if I want to update every time I download
    >> anything, or Update 7 that merely crashes Quicken on the last Accept
    >> when accepting a date change.

    >
    > What happens if, when you get to that last transaction to accept, you
    > click "Accept All" instead of "Accept"?
    >
     
    hashky, Nov 7, 2009
    #11
  12. hashky

    John Pollard Guest

    hashky wrote:
    > John -
    >
    > Do you have any other suggestions?
    >
    > This is my latest salvo to Quicken Tech Support. I think that Update
    > 6 and 7 are to fix issues with Vista and Windows 7.
    >
    > Ron Spruell
    > =======================================
    > This may help you in your quest to find a solution to this aggravating
    > problem.
    >
    > I installed Quicken Premier 2009 on a new computer. It is running
    > Windows XP Professional SP3. I used the automatic update and updated
    > through Update 7.
    > I set up a new file with only 1 bank account.
    > I set up the Direct Connect and downloaded.
    > I accepted all transactions.
    >
    > Then I went on line and changed a date on one payment. (The bank
    > changes the date every time a payment is scheduled for a non-business
    > day. Which is quite often.)
    > I downloaded the transactions.
    > I clicked on Accept (the one on the same line as the transaction) to
    > accept the date change and Quicken closed.
    >
    > I restarted Quicken.
    > I clicked on Accept (the one at the bottom of the page) to accept the
    > date change and Quicken closed.
    >
    > I restarted Quicken
    > I click on Accept All and the transaction was accepted. Quicken
    > worked as it did before prior to updates 6 and 7.
    >
    > I uninstalled Quicken.
    > I rebooted.
    >
    > I reinstalled Quicken, but I did not use the automatic updates.
    > I installed Update 5.
    > I set up a new file with only 1 bank account.
    > I set up the Direct Connect and downloaded.
    > I accepted all transactions.
    >
    > Then I went on line and changed a date on one payment.
    > I downloaded the transactions.
    > I clicked on Accept and Quicken accepted the transaction and DID NOT
    > CLOSE.
    > This is not a problem with my Quicken data. It is not a problem with
    > my computer. This is a problem with Quicken software, or something in
    > Update 6 and 7 makes a configuration change to cause this.


    I don't know what else to tell you.

    I had never seen this particular problem before because I never have any
    "payment change" transactions. But I created one and was able to
    reproduce the problem.

    I believe that Intuit probably already knows about the problem (it doesn't
    happen in Q2010), but that doesn't mean that knowledge of it has made its
    way to the support folks.

    Your writeup is good and I think you ought to send it to Intuit ... via
    their feedback site.

    http://quicken.intuit.com/support/feedback/


    I think the R6 and R7 releases were about much more than Vista/Win 7
    problems.

    http://quicken.intuit.com/support/articles/using-quicken/release-notes/7153.html

    There is a new release of Q2010 due out soon, largely to address issues
    with the Money Converter. Since the R7 release added the Converter to
    Q2009, I'm guessing a new release for Q2009 will be out too (maybe later
    than the Q2010 release though); it will need the same changes as Q2010
    will get. A new Q2009 release *might* address the problem you're having.
    In the meantime, doing an Accept All seems like a fairly innocuous
    workaround.

    --

    John Pollard
     
    John Pollard, Nov 9, 2009
    #12
  13. hashky

    hashky Guest

    I submitted the problem to Quicken as you suggested.

    "A new Q2009 release *might* address the problem you're having.
    > In the meantime, doing an Accept All seems like a fairly innocuous
    > workaround."


    Clicking on Update Later is also fairly innocuous "workaround". Update
    5 works fine if I could just turn off the nagging update pop-up.

    Ron Spruell

    John Pollard wrote:
    > hashky wrote:
    >> John -
    >>
    >> Do you have any other suggestions?
    >>
    >> This is my latest salvo to Quicken Tech Support. I think that Update
    >> 6 and 7 are to fix issues with Vista and Windows 7.
    >>
    >> Ron Spruell
    >> =======================================
    >> This may help you in your quest to find a solution to this aggravating
    >> problem.
    >>
    >> I installed Quicken Premier 2009 on a new computer. It is running
    >> Windows XP Professional SP3. I used the automatic update and updated
    >> through Update 7.
    >> I set up a new file with only 1 bank account.
    >> I set up the Direct Connect and downloaded.
    >> I accepted all transactions.
    >>
    >> Then I went on line and changed a date on one payment. (The bank
    >> changes the date every time a payment is scheduled for a non-business
    >> day. Which is quite often.)
    >> I downloaded the transactions.
    >> I clicked on Accept (the one on the same line as the transaction) to
    >> accept the date change and Quicken closed.
    >>
    >> I restarted Quicken.
    >> I clicked on Accept (the one at the bottom of the page) to accept the
    >> date change and Quicken closed.
    >>
    >> I restarted Quicken
    >> I click on Accept All and the transaction was accepted. Quicken
    >> worked as it did before prior to updates 6 and 7.
    >>
    >> I uninstalled Quicken.
    >> I rebooted.
    >>
    >> I reinstalled Quicken, but I did not use the automatic updates.
    >> I installed Update 5.
    >> I set up a new file with only 1 bank account.
    >> I set up the Direct Connect and downloaded.
    >> I accepted all transactions.
    >>
    >> Then I went on line and changed a date on one payment.
    >> I downloaded the transactions.
    >> I clicked on Accept and Quicken accepted the transaction and DID NOT
    >> CLOSE.
    >> This is not a problem with my Quicken data. It is not a problem with
    >> my computer. This is a problem with Quicken software, or something in
    >> Update 6 and 7 makes a configuration change to cause this.

    >
    > I don't know what else to tell you.
    >
    > I had never seen this particular problem before because I never have any
    > "payment change" transactions. But I created one and was able to
    > reproduce the problem.
    >
    > I believe that Intuit probably already knows about the problem (it doesn't
    > happen in Q2010), but that doesn't mean that knowledge of it has made its
    > way to the support folks.
    >
    > Your writeup is good and I think you ought to send it to Intuit ... via
    > their feedback site.
    >
    > http://quicken.intuit.com/support/feedback/
    >
    >
    > I think the R6 and R7 releases were about much more than Vista/Win 7
    > problems.
    >
    > http://quicken.intuit.com/support/articles/using-quicken/release-notes/7153.html
    >
    > There is a new release of Q2010 due out soon, largely to address issues
    > with the Money Converter. Since the R7 release added the Converter to
    > Q2009, I'm guessing a new release for Q2009 will be out too (maybe later
    > than the Q2010 release though); it will need the same changes as Q2010
    > will get. A new Q2009 release *might* address the problem you're having.
    > In the meantime, doing an Accept All seems like a fairly innocuous
    > workaround.
    >
     
    hashky, Nov 10, 2009
    #13
  14. hashky

    hashky Guest

    John -

    Quicken Customer Care wants me do the update in the SAFE MODE. They
    don't have a clue what the solution is.

    I have uninstalled and reinstalled 10 to 20 times at Quicken Customer
    Care's request. No this. I hope that they are kidding!

    Do you know the registry key or file I could modify to stop the Update
    Pop-ups?

    Ron Spruell
     
    hashky, Nov 10, 2009
    #14
  15. hashky

    hashky Guest

    John -

    Found the fix for the update pop-up nag. It is pretty simple. I am
    waiting for the official fix from Quicken Customer Care. QCC only knows
    to tell people how to uninstall and reinstall.

    Ron Spruell

    John Pollard wrote:
    > hashky wrote:
    >> John -
    >>
    >> Do you have any other suggestions?
    >>
    >> This is my latest salvo to Quicken Tech Support. I think that Update
    >> 6 and 7 are to fix issues with Vista and Windows 7.
    >>
    >> Ron Spruell
    >> =======================================
    >> This may help you in your quest to find a solution to this aggravating
    >> problem.
    >>
    >> I installed Quicken Premier 2009 on a new computer. It is running
    >> Windows XP Professional SP3. I used the automatic update and updated
    >> through Update 7.
    >> I set up a new file with only 1 bank account.
    >> I set up the Direct Connect and downloaded.
    >> I accepted all transactions.
    >>
    >> Then I went on line and changed a date on one payment. (The bank
    >> changes the date every time a payment is scheduled for a non-business
    >> day. Which is quite often.)
    >> I downloaded the transactions.
    >> I clicked on Accept (the one on the same line as the transaction) to
    >> accept the date change and Quicken closed.
    >>
    >> I restarted Quicken.
    >> I clicked on Accept (the one at the bottom of the page) to accept the
    >> date change and Quicken closed.
    >>
    >> I restarted Quicken
    >> I click on Accept All and the transaction was accepted. Quicken
    >> worked as it did before prior to updates 6 and 7.
    >>
    >> I uninstalled Quicken.
    >> I rebooted.
    >>
    >> I reinstalled Quicken, but I did not use the automatic updates.
    >> I installed Update 5.
    >> I set up a new file with only 1 bank account.
    >> I set up the Direct Connect and downloaded.
    >> I accepted all transactions.
    >>
    >> Then I went on line and changed a date on one payment.
    >> I downloaded the transactions.
    >> I clicked on Accept and Quicken accepted the transaction and DID NOT
    >> CLOSE.
    >> This is not a problem with my Quicken data. It is not a problem with
    >> my computer. This is a problem with Quicken software, or something in
    >> Update 6 and 7 makes a configuration change to cause this.

    >
    > I don't know what else to tell you.
    >
    > I had never seen this particular problem before because I never have any
    > "payment change" transactions. But I created one and was able to
    > reproduce the problem.
    >
    > I believe that Intuit probably already knows about the problem (it doesn't
    > happen in Q2010), but that doesn't mean that knowledge of it has made its
    > way to the support folks.
    >
    > Your writeup is good and I think you ought to send it to Intuit ... via
    > their feedback site.
    >
    > http://quicken.intuit.com/support/feedback/
    >
    >
    > I think the R6 and R7 releases were about much more than Vista/Win 7
    > problems.
    >
    > http://quicken.intuit.com/support/articles/using-quicken/release-notes/7153.html
    >
    > There is a new release of Q2010 due out soon, largely to address issues
    > with the Money Converter. Since the R7 release added the Converter to
    > Q2009, I'm guessing a new release for Q2009 will be out too (maybe later
    > than the Q2010 release though); it will need the same changes as Q2010
    > will get. A new Q2009 release *might* address the problem you're having.
    > In the meantime, doing an Accept All seems like a fairly innocuous
    > workaround.
    >
     
    hashky, Nov 11, 2009
    #15
  16. hashky

    John Pollard Guest

    hashky wrote:
    > John -
    >
    > Quicken Customer Care wants me do the update in the SAFE MODE. They
    > don't have a clue what the solution is.
    >
    > I have uninstalled and reinstalled 10 to 20 times at Quicken Customer
    > Care's request. No this. I hope that they are kidding!


    What is your objection to doing this?

    > Do you know the registry key or file I could modify to stop the Update
    > Pop-ups?


    No.

    --

    John Pollard
     
    John Pollard, Nov 11, 2009
    #16
  17. hashky

    hashky Guest

    "What is your objection to doing this?"

    John -

    I have uninstalled and reinstalled at least a dozen times. I have done
    this on 2 computers. The outcome is always the same. If I do an
    install in the Safe Mode and it doesn't work, the Quicken Customer Care
    will want me do do some other type of uninstall and reinstall. If
    installing in the Safe Mode was going to work, they would have told me
    to do that 6 months ago. They just don't know what to do. So their
    purpose is to keep me doing things.

    Uninstalling and reinstalling is obviously not going to fix the problem.
    And if uninstalling and reinstalling is not going to fix the problem,
    then Quicken Customer Care does not have another solution.

    They will not tell me how to stop the pop-ups because they don't know
    how. All they know how to do is uninstall and reinstall.

    For my problem I consider Quicken Customer Care's solution not worth
    another uninstall and reinstall. They are not even worth another free
    phone call back. They don't have a solution.

    Maybe the code writers will eventually get the message and fix the problem.

    Ron Spruell




    John Pollard wrote:
    > hashky wrote:
    >> John -
    >>
    >> Quicken Customer Care wants me do the update in the SAFE MODE. They
    >> don't have a clue what the solution is.
    >>
    >> I have uninstalled and reinstalled 10 to 20 times at Quicken Customer
    >> Care's request. No this. I hope that they are kidding!

    >
    > What is your objection to doing this?
    >
    >> Do you know the registry key or file I could modify to stop the Update
    >> Pop-ups?

    >
    > No.
    >
     
    hashky, Nov 15, 2009
    #17
  18. hashky

    hashky Guest

    Re: Problem with Quicken Premier 2009/2010

    When it happened with Update 6, Quicken Customer Care told me it would
    be fixed with Update 7. I think I will wait for a few years before I
    buy Quicken again.

    wrote:
    > hashky <> wrote:
    >
    >> I turned of the duplicate check number warning. I got my first date
    >> change today. I clicked Accept and Quicken closed. I tried it again
    >> clicking on the Accept at the bottom of the page, Quicken closed.
    >>
    >> I started Quicken for the 3rd time. This time I clicked on Accept All
    >> and it worked. Quicken did not close, but continued normally.
    >>
    >> This bug has been in the last 2 updates. It is discouraging that
    >> Quicken is the "best" personal finance software available.
    >>
    >> Any other off the wall suggestions? Other than the
    >> uninstall/clean/reinstall that I have done at least 5 times.
    >>
    >> Does Quicken 2010 do the same thing under XP?

    >
    > I have been told that this was fixed in 2010. I have not seen it
    > happen with 2010, although I don't change payments very often.
    >
    >
    >> Ron Spruell
    >>
    >> John Pollard wrote:
    >>> hashky wrote:
    >>>> Only with Date Change and Payment Change is clicking on Accept a
    >>>> problem.
    >>>> I have to Accept all the OTHER Transactions first. I accept them one
    >>>> at a time by clicking on "Accept".
    >>>>
    >>>> Then click on "Accept All" for all the Date Changes and Payment
    >>>> Changes. If I click on any Date Change and Payment Change and click
    >>>> "Accept" Quicken closes, or crashes.
    >>>>
    >>>> I will have to live with it or reinstall Update 5, and put up with the
    >>>> Upgrade nag.
    >>> Have you tried turning off the duplicate check number warning?
    >>>
    >>> Edit > Preferences > Quicken Program > Notify
    >>>
    >>> Uncheck "Warn if a check number is re-used".
    >>>
     
    hashky, Nov 15, 2009
    #18
  19. hashky

    mfdimond Guest

    mfdimond had written this in response to
    http://www.rockryno.com/quicken/Re-Problem-with-Quicken-Premier-2009-19600-.htm
    :
    Quicken has acknowledged that this is a problem with the software.
    Clicking accept all is the current work around.
    Not sure why any transactions should show payment changed.
    They certianly have issues in this area

    -------------------------------------
    John Pollard wrote:

    > hashky wrote:
    >> Only with Date Change and Payment Change is clicking on Accept a
    >> problem.
    >> I have to Accept all the OTHER Transactions first. I accept them
    >> one
    >> at a time by clicking on "Accept".
    >>
    >> Then click on "Accept All" for all the Date Changes and
    >> Payment
    >> Changes. If I click on any Date Change and Payment Change and
    >> click
    >> "Accept" Quicken closes, or crashes.
    >>
    >> I will have to live with it or reinstall Update 5, and put up with
    >> the
    >> Upgrade nag.


    > Have you tried turning off the duplicate check number warning?


    > Edit > Preferences > Quicken Program > Notify


    > Uncheck "Warn if a check number is re-used".






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    mfdimond, Nov 16, 2009
    #19
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