UK QuickBooks Voided Invoice not Voided?

[KeepBooks]

Hello,

I've just noticed that the balance showing owed on an invoice which has been voided is still showing both in Accounts Rec and the account it was posted to. The invoice was generated in a now-closed period and was voided in a now-closed period. Does anyone know how I can get rid of it? It is causing my A/R to be overstated by quite a lot.

Thank you

 

[Gkaplancpa]

If you call quickbooks they can easily walk you through the process. Here is their number 1-877-797-5809.