Re: dealing with an ol-221-A

Discussion in 'Quicken' started by John Pollard, Nov 13, 2009.

  1. John Pollard

    John Pollard Guest

    Bernie Cosell wrote:
    > I have a Quicken visa card that was doing direct-connect just fine
    > until the end of October. But for the last several *weeks* now, it
    > is getting nothing but OL-221-A. All my other accounts update just
    > fine. I just spent a half hour with someone at Chase [who issued the
    > Quicken Visa] who was completely unhelpful and seemed not to know
    > much about what was going on.
    >
    > Is there any way actually to sort out what the problem is or do I
    > just have to sit and wait until it somehow [hopefully??] magically
    > fixes itself... [this with Q2009/r6]


    Here's the faq for OL-221

    https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4141

    Lately when Intuit responds to questions about 221, they almost invariably
    say it's bad data from the fi (#2 in the faq). Apparently, Quicken used
    to permit certain invalid OFX data in the downloads, but Intuit decided to
    start having Quicken reject much of that invalid data relatively recently.
    I'm not certain whether the new Quicken editing rules for OFX data went
    into effect in Q2009 or not, but I'm thinking they did.

    I suspect that in many cases, the OL-221 error may seem to go away on its
    own. as the fi's discover that their downloads are being rejected and
    change things at their end.

    --

    John Pollard
     
    John Pollard, Nov 13, 2009
    #1
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  2. John Pollard

    R. C. White Guest

    Hi, Bernie.

    You are not alone!

    I don't know if that news is comforting or not, though. I've only recently
    (6 months ago?) started downloading from Broadway Bank, based just 50 miles
    away in San Antonio. It took a few months to work through their
    username/password/PIN/"What's your Grandpa's first name?" setup. Just when
    things were working smoothly, OSU suddenly started giving me a red flag on
    that FI. Several voice calls to their "Online Banking Specialist" - and
    MANY attempts via Quicken to Set Up the account (Yes, I "deactivated" it in
    Quicken am trying to activate it again) - later, I'm still getting OL-221-A
    and occasional OL-221-8 errors. The messages always suggest to "Try again
    later."

    I'll probably be on the phone again tomorrow to see if "Becky" can figure
    out if there is a switch that she must flip to enable this account - again.

    RC
    --
    R. C. White, CPA
    San Marcos, TX
    (Retired. No longer licensed to practice public accounting.)

    Microsoft Windows MVP
    (Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64)

    "Bernie Cosell" <> wrote in message
    news:ln8uf59rqgs2cvjt3bkm0950ivr03pr8u9@216.168.3.66...
    > "John Pollard" <> wrote:
    >
    > } Bernie Cosell wrote:
    > } > I have a Quicken visa card that was doing direct-connect just fine
    > } > until the end of October. But for the last several *weeks* now, it
    > } > is getting nothing but OL-221-A.
    > }
    > } Here's the faq for OL-221
    > }
    > }
    > https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4141
    > }
    > } Lately when Intuit responds to questions about 221, they almost
    > invariably
    > } say it's bad data from the fi (#2 in the faq).
    >
    > thanks! The best part of that is telling me about the OFXLOG file --
    > didn't know [but hoped] quicken could tell me more about what its problem
    > was with the server than just "error".
    >
    > } I suspect that in many cases, the OL-221 error may seem to go away on
    > its
    > } own. as the fi's discover that their downloads are being rejected and
    > } change things at their end.
    >
    > I'll try doing the download again, and then I'll save the OFXLOG file and
    > then, depending on what it tells me, I'll try again [probably uselessly
    > again, sigh] to talk to someone at Chase about the problem.
    >
    > THANKS! /bernie\
    > --
    > Bernie Cosell Fantasy Farm Fibers
     
    R. C. White, Nov 15, 2009
    #2
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