RMS should allow local editing of global customers

Discussion in 'Microsoft Point Of Sale' started by BlakeEH, May 29, 2007.

  1. BlakeEH

    BlakeEH Guest

    The concept that you can have global customers without being able to edit the
    data where the customer interacts with the store is troubling. I understand
    that you need to be able to handle changes at multiple locations, but take a
    look at 95% of the events that occur with customers and you see that 1. it is
    much more frequent annoying that you can't edit a customer record at tha
    store than 2. it is to rarely if ever have a customer that hits two stores
    during 1 update period with simultaneous updates (or with HQ and a customre
    having simultaneous updates). You punish the 95% where there is a need and
    no problems for 5% which still doesn't impart much pain (if it even happens)
    this makes no sense.


    ----------------
    This post is a suggestion for Microsoft, and Microsoft responds to the
    suggestions with the most votes. To vote for this suggestion, click the "I
    Agree" button in the message pane. If you do not see the button, follow this
    link to open the suggestion in the Microsoft Web-based Newsreader and then
    click "I Agree" in the message pane.

    http://www.microsoft.com/Businessso...17a-9298-0339b69137b0&dg=microsoft.public.pos
     
    BlakeEH, May 29, 2007
    #1
    1. Advertisements

  2. BlakeEH

    Luminox Guest

    Fully agree! Unfortunately, this is not how it is and you have to purchase an
    'add-on' in order to accomplish what you - and the other 95% of us - want to
    be able to do.

    "BlakeEH" wrote:

    > The concept that you can have global customers without being able to edit the
    > data where the customer interacts with the store is troubling. I understand
    > that you need to be able to handle changes at multiple locations, but take a
    > look at 95% of the events that occur with customers and you see that 1. it is
    > much more frequent annoying that you can't edit a customer record at tha
    > store than 2. it is to rarely if ever have a customer that hits two stores
    > during 1 update period with simultaneous updates (or with HQ and a customre
    > having simultaneous updates). You punish the 95% where there is a need and
    > no problems for 5% which still doesn't impart much pain (if it even happens)
    > this makes no sense.
    >
    >
    > ----------------
    > This post is a suggestion for Microsoft, and Microsoft responds to the
    > suggestions with the most votes. To vote for this suggestion, click the "I
    > Agree" button in the message pane. If you do not see the button, follow this
    > link to open the suggestion in the Microsoft Web-based Newsreader and then
    > click "I Agree" in the message pane.
    >
    > http://www.microsoft.com/Businessso...17a-9298-0339b69137b0&dg=microsoft.public.pos
     
    Luminox, May 30, 2007
    #2
    1. Advertisements

  3. This feature is also part of the Retail Realm Store and HQ Utility.


    Afshin Alikhani - [ ]
    CEO - Retail Realm
    = = = = = = = = = = = = =
    "BlakeEH" <> wrote in message
    news:...
    > The concept that you can have global customers without being able to edit
    > the
    > data where the customer interacts with the store is troubling. I
    > understand
    > that you need to be able to handle changes at multiple locations, but take
    > a
    > look at 95% of the events that occur with customers and you see that 1. it
    > is
    > much more frequent annoying that you can't edit a customer record at tha
    > store than 2. it is to rarely if ever have a customer that hits two stores
    > during 1 update period with simultaneous updates (or with HQ and a
    > customre
    > having simultaneous updates). You punish the 95% where there is a need
    > and
    > no problems for 5% which still doesn't impart much pain (if it even
    > happens)
    > this makes no sense.
    >
    >
    > ----------------
    > This post is a suggestion for Microsoft, and Microsoft responds to the
    > suggestions with the most votes. To vote for this suggestion, click the "I
    > Agree" button in the message pane. If you do not see the button, follow
    > this
    > link to open the suggestion in the Microsoft Web-based Newsreader and then
    > click "I Agree" in the message pane.
    >
    > http://www.microsoft.com/Businessso...17a-9298-0339b69137b0&dg=microsoft.public.pos
     
    Afshin Alikhani, May 30, 2007
    #3
  4. BlakeEH

    Jason Guest

    No offense to Retail Realm, who I think has done a wealth of service for the
    RMS community, but...

    I don't understand why Microsoft doesn't just buy these add-ins from the
    vendors and include them in updates for everybody. That would make the
    support money we pay to Microsoft a whole lot more palatable. Some add-ins
    out there cost $1000 or more. Imagine if 1000 people buy it. That's $1M for
    something a couple of programmers whipped up in a month or two. More power
    to the vendor if they can do it, but it seems a little over-the-top when 95%
    of the user community wants the solution - MS should open their wax-filled
    ears and give it to all of us support-paying users!

    Maybe they already do some of that... Not sure. There is no way I am paying
    hundreds or thousands of dollars for simple workarounds that should be
    incorporated in the product and that are typically not as seamless as they
    shuold be. If the add-ins were able to be better integrated such that they
    did not appear and operate as third-party solutions, I might reconsider.

    I think the original plan was probably to get resellers to build custom
    add-ins for clients who really needed them. Then developers came along to
    address annoyances that MS was not addressing, which is exactly what happens
    in a free market. However, when the vast majority of users want a feature,
    MS should be incorporating the fixes as a customer satisfaction strategy.
    They seem to have just decided to defer to the developers if there is
    already an add-in out there, which keeps the developers in business and
    makes Microsoft's job much easier, but infuriates the frustrated user
    community.

    ---end soap box here---


    "Afshin Alikhani" <> wrote in message
    news:...
    > This feature is also part of the Retail Realm Store and HQ Utility.
    >
    >
    > Afshin Alikhani - [ ]
    > CEO - Retail Realm
    > = = = = = = = = = = = = =
    > "BlakeEH" <> wrote in message
    > news:...
    >> The concept that you can have global customers without being able to edit
    >> the
    >> data where the customer interacts with the store is troubling. I
    >> understand
    >> that you need to be able to handle changes at multiple locations, but
    >> take a
    >> look at 95% of the events that occur with customers and you see that 1.
    >> it is
    >> much more frequent annoying that you can't edit a customer record at tha
    >> store than 2. it is to rarely if ever have a customer that hits two
    >> stores
    >> during 1 update period with simultaneous updates (or with HQ and a
    >> customre
    >> having simultaneous updates). You punish the 95% where there is a need
    >> and
    >> no problems for 5% which still doesn't impart much pain (if it even
    >> happens)
    >> this makes no sense.
    >>
    >>
    >> ----------------
    >> This post is a suggestion for Microsoft, and Microsoft responds to the
    >> suggestions with the most votes. To vote for this suggestion, click the
    >> "I
    >> Agree" button in the message pane. If you do not see the button, follow
    >> this
    >> link to open the suggestion in the Microsoft Web-based Newsreader and
    >> then
    >> click "I Agree" in the message pane.
    >>
    >> http://www.microsoft.com/Businessso...17a-9298-0339b69137b0&dg=microsoft.public.pos

    >
     
    Jason, Jun 6, 2007
    #4
    1. Advertisements

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. cfrymark

    RMS should allow 3 or more decimal places on the receipt.

    cfrymark, Mar 18, 2005, in forum: Microsoft Point Of Sale
    Replies:
    0
    Views:
    251
    cfrymark
    Mar 18, 2005
  2. ACC
    Replies:
    0
    Views:
    201
  3. Paul Arenson
    Replies:
    1
    Views:
    399
  4. Jose Lugo

    Global Customers payments not appearing in RMS HQ

    Jose Lugo, Jun 4, 2005, in forum: Microsoft Point Of Sale
    Replies:
    4
    Views:
    540
    Rob Myers
    Jun 9, 2005
  5. Tech1117

    Old Customers into Global Customers

    Tech1117, Sep 28, 2009, in forum: Microsoft Point Of Sale
    Replies:
    3
    Views:
    491
    Jeff @ Check Point Software
    Oct 23, 2009
Loading...

Share This Page