Transaction import problem - Quicken 2011

Discussion in 'Quicken' started by Minburn, Jan 17, 2012.

  1. Minburn

    Minburn Guest

    Since a problem with CIBC online services a week or so ago, things got
    back to normal, but recently I've been having a popup appear when
    downloading my transactions . . . 'Close Current File'. Now, this
    happens when my Quicken file is open (existing file for several years
    now). If I hit 'no', nothing happens. If I hit 'yes', well, the file
    closes. If the program is closed prior to the downloading, it opens
    and a window appears . . 'welcoming' me to Quicken and asking (among
    several options) if I'd like to open a new file or use an existing
    one. If I choose and browse to my existing one, nothing happens.

    If I save the files onto my computer then import them into Quicken,
    all works well and the transactions are updated.

    I've never saw this small 'close current file' popup before. What is
    going on?? If occurred after Quicken chat had me create a temporary
    file to enable downloading, then export/import the recent transactions
    into the existing file.

    Appreciate any and all help with this. And much the same as how I
    ended up with 2011, do you suspect upgrading to 2012 would fix this
    issue?
     
    Minburn, Jan 17, 2012
    #1
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  2. Minburn

    Minburn Guest

    On Mon, 16 Jan 2012 22:43:20 -0700, Minburn <>
    wrote:

    >Since a problem with CIBC online services a week or so ago, things got
    >back to normal, but recently I've been having a popup appear when
    >downloading my transactions . . . 'Close Current File'. Now, this
    >happens when my Quicken file is open (existing file for several years
    >now). If I hit 'no', nothing happens. If I hit 'yes', well, the file
    >closes. If the program is closed prior to the downloading, it opens
    >and a window appears . . 'welcoming' me to Quicken and asking (among
    >several options) if I'd like to open a new file or use an existing
    >one. If I choose and browse to my existing one, nothing happens.
    >
    >If I save the files onto my computer then import them into Quicken,
    >all works well and the transactions are updated.
    >
    >I've never saw this small 'close current file' popup before. What is
    >going on?? If occurred after Quicken chat had me create a temporary
    >file to enable downloading, then export/import the recent transactions
    >into the existing file.
    >
    >Appreciate any and all help with this. And much the same as how I
    >ended up with 2011, do you suspect upgrading to 2012 would fix this
    >issue?


    No ideas?? I'm consistently able to save the file, import and the
    program updates correctly.

    I noticed when first opening the program there is a very brief popup
    window that indicates 'saving . file'. kind of strange to be saving
    upon first opening the file. I'm wondering if that is tied into this
    issue?
     
    Minburn, Jan 20, 2012
    #2
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