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Transaction import problem - Quicken 2011

 
 
Minburn
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      01-17-2012, 05:43 AM
Since a problem with CIBC online services a week or so ago, things got
back to normal, but recently I've been having a popup appear when
downloading my transactions . . . 'Close Current File'. Now, this
happens when my Quicken file is open (existing file for several years
now). If I hit 'no', nothing happens. If I hit 'yes', well, the file
closes. If the program is closed prior to the downloading, it opens
and a window appears . . 'welcoming' me to Quicken and asking (among
several options) if I'd like to open a new file or use an existing
one. If I choose and browse to my existing one, nothing happens.

If I save the files onto my computer then import them into Quicken,
all works well and the transactions are updated.

I've never saw this small 'close current file' popup before. What is
going on?? If occurred after Quicken chat had me create a temporary
file to enable downloading, then export/import the recent transactions
into the existing file.

Appreciate any and all help with this. And much the same as how I
ended up with 2011, do you suspect upgrading to 2012 would fix this
issue?
 
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Minburn
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      01-20-2012, 02:58 AM
On Mon, 16 Jan 2012 22:43:20 -0700, Minburn <(E-Mail Removed)>
wrote:

>Since a problem with CIBC online services a week or so ago, things got
>back to normal, but recently I've been having a popup appear when
>downloading my transactions . . . 'Close Current File'. Now, this
>happens when my Quicken file is open (existing file for several years
>now). If I hit 'no', nothing happens. If I hit 'yes', well, the file
>closes. If the program is closed prior to the downloading, it opens
>and a window appears . . 'welcoming' me to Quicken and asking (among
>several options) if I'd like to open a new file or use an existing
>one. If I choose and browse to my existing one, nothing happens.
>
>If I save the files onto my computer then import them into Quicken,
>all works well and the transactions are updated.
>
>I've never saw this small 'close current file' popup before. What is
>going on?? If occurred after Quicken chat had me create a temporary
>file to enable downloading, then export/import the recent transactions
>into the existing file.
>
>Appreciate any and all help with this. And much the same as how I
>ended up with 2011, do you suspect upgrading to 2012 would fix this
>issue?


No ideas?? I'm consistently able to save the file, import and the
program updates correctly.

I noticed when first opening the program there is a very brief popup
window that indicates 'saving . file'. kind of strange to be saving
upon first opening the file. I'm wondering if that is tied into this
issue?
 
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