A patching engine error has occurred


B

Barry

Just tried to update to Q2005 R2 (twice) and got the above error.
Ideas?
Barry
 
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J

Jay Baker

Barry said:
Just tried to update to Q2005 R2 (twice) and got the above error.
Ideas?
Barry
I had the same issue... Stop Q. Then ctrl-alt-delete to bring up the task
manager. Look for orphan copies of qw.exe and kill them. Restart Q and the
update should work.


Jay
 
A

Arnie Goetchius

Barry said:
Just tried to update to Q2005 R2 (twice) and got the above error.
Ideas?
Barry
When you try to apply the update, there is a screen that pops up asking
if you want to backup your data. The problem is that the popup backup
screen is blocked by the update screen and you can't see it. If you
minimize the update screen, you can then see the backup screen and then
check the appropriate block on the backup screen and then the update
will proceed.

This is for XP with SP2 installed.
 
B

Barry

I had the same issue... Stop Q. Then ctrl-alt-delete to bring up the task
manager. Look for orphan copies of qw.exe and kill them. Restart Q and the
update should work.


Jay
That did the trick. Seems Q doesn't terminate properly on my system,
as there's always a qw.exe still in the Task Mgr after closing Q.
Running XP SP2 here.
Thanks.
 
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A

arnie

Your solution worked for me too. I had two qw.exe processes running.
Trying to get your solution from the Quicken site is impossible.
I worked on this problem for 2 hours last night trying to update:
- using the automatic update when prompted about the new release.
- using the help | update commands.
- going to the site and doing a manual download of the update.
Nothing worked. Strange that Quicken doesn't either correct this
problem or warn about it on the FAQ web site page.
BTW, I was asked to do a backup only on the first update try, which I
did. Succeeding update tries did not asked if I wanted to do a backup.
Thank you for your help.
 

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