Accounting Express 2007 crashes


W

wilzdezign

It seems about a week or two ago, I clicked to open my business profile and
MS Office Acct. Express crashes. It then sends a full report to Microsoft,
not just a simple error send. I see that I had SP1 installed, plus I have
Office 2007 Pro installed.

I can use the report tool and pick my company profile and still get the
reports and views. So the SQL Express installed is working and has the data.
I do have a backup of my data from a month ago.

I un-installed the program, reinstalled, same thing. I un-installed both the
program and SQL Express, reinstall both, and same crash when opening the
program.

Is it in issue with SQL connecting to the basic company profile? It doesn't
seem like that when I can still use the report view tool. I have also tried
running the program without SP1 and with SP1, same crash and full report send.

I am at my other work now, when I get home I will see if I can reproduce and
send the stack call and error.
 
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B

~barney

Have the same problem.

Installed new RAM, computer wouldn't start, removed RAM, rolled back to
previous recovery point. SBA will splash screen, then stall and send report.

My son spent a couple hours with tech support removing and reinstalling
everything several times. Runs without SP1, but doesn't run with SP1. Won't
open business without SP1.

Problem persists.
 
W

wilzdezign

I returned home to see the error. Now I am only getting Splash screen, opens
the frame of SBA Express 07, then it closes. No crash or error reporting.

I have Office 2007 Pro and Visual Studio C3 Express installed, and I believe
they either installed a SQL Server backend too, or update of it. So I am not
sure if I should remove MS Office Pro 2007 and SBA Express, including the SQL
Server Express... then try installing them again.

So for now, I have removed the SBA Express, Add-ins of any kind, and the SQL
Server Express with the SBA. I will wait and see if I can do a clean install
again or get the error reporting.

I do wonder, should I try and remove from /Program Files/Microsoft SQL
Server/90? 80 ? MSSQL.1? folders? It seemed something to do with the Setup
Bootstrap from SBA Express caused some of the errors when trying to run my
company file to SBA. Would anyone have a comment about that? Is it something
with the Bootstrap from SQL Server to SBA that could be causing the failure?
 
K

Kollen Glynn [MS]

Were you able to get a call stack?

wilzdezign said:
I returned home to see the error. Now I am only getting Splash screen,
opens
the frame of SBA Express 07, then it closes. No crash or error reporting.

I have Office 2007 Pro and Visual Studio C3 Express installed, and I
believe
they either installed a SQL Server backend too, or update of it. So I am
not
sure if I should remove MS Office Pro 2007 and SBA Express, including the
SQL
Server Express... then try installing them again.

So for now, I have removed the SBA Express, Add-ins of any kind, and the
SQL
Server Express with the SBA. I will wait and see if I can do a clean
install
again or get the error reporting.

I do wonder, should I try and remove from /Program Files/Microsoft SQL
Server/90? 80 ? MSSQL.1? folders? It seemed something to do with the Setup
Bootstrap from SBA Express caused some of the errors when trying to run my
company file to SBA. Would anyone have a comment about that? Is it
something
with the Bootstrap from SQL Server to SBA that could be causing the
failure?
 
W

wilzdezign

Will removing the SQL Server 2005, effect my Office 2007 Pro apps or the VS
C# Express? Or will the SQL Server be reinstalled with the SBA 2007 Express
again?

Is SQL Server 2005 that I have actually the Express version? Even though in
the Add/Remove it shows it just as SQL Server 2005?
 
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B

Benjamin [MS]

I do not think Office 2007 Pro or VS C# Express will be affected by removal
of SQL.

If the SQL Server 2005 you have was installed by Office Accounting, then it
is the Express version.
And it will be reinstalled with Office Accounting 2007 Express.

Benjain
 
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