"An Error has occurred"


D

Dave Wiseman

I've started getting an error message from the one step update which states:

"An error has occurred on the last task. Please restart Quicken."

Hitting the OK button gives:

The memory at address <something> could not be read.

I checked the quicken site for help, and someone else has this problem last
year, and was told the the fix was under investigation. Does anyone on this
group have any more information on this?

Version: Quicken Deluxe 2004
OS: Windows XP professional (happened both before and after updating to
Service Pack 2)

Thanks,
Dave
 
Ad

Advertisements

H

Han

I've started getting an error message from the one step update which
states:

"An error has occurred on the last task. Please restart Quicken."

Hitting the OK button gives:

The memory at address <something> could not be read.

I checked the quicken site for help, and someone else has this problem
last year, and was told the the fix was under investigation. Does
anyone on this group have any more information on this?

Version: Quicken Deluxe 2004
OS: Windows XP professional (happened both before and after updating
to Service Pack 2)

Thanks,
Dave
I have been getting this for quite a long time, using Q2002 DL under XP
Home (now at SP2). I was innitially quite concerned, but it seems that
there is really no prblem, you just have to start Quicken again. I think
that something in a configuration file has gone kaplooie, possibly (in my
case) having to do with on-line access - it seems to happen most often at
the end of a one-step update, when I start accepting downloaded
transactions, or switch to portfolio view. I've been wondering which if
any files I should copy from my laptop installation of Q2002 (which
doesn't have the problem, even with the same data file set).

Any help would be greatly appreciated ...
 
D

Dave Wiseman

Well, it is a concern for me because it does it every time. Ever since the
first time I got the message, I haven't been able to sucessfully complete a
"one step update", or online update at all. I can't even get the browser to
work if it launced from Quicken -- it gives the exact same error. If you
ever figure it out, let me know.

Dave
 
H

Han

Well, it is a concern for me because it does it every time. Ever
since the first time I got the message, I haven't been able to
sucessfully complete a "one step update", or online update at all. I
can't even get the browser to work if it launced from Quicken -- it
gives the exact same error. If you ever figure it out, let me know.

Dave
It is a concern for me too, but it has been doing this for months, and no
discernable effect on the data.

Looking forward to a fix ...
 
H

Han

It is a concern for me too, but it has been doing this for months, and
no discernable effect on the data.

Looking forward to a fix ...
And, if I am going to get Q2005, I'm going to thoroughly clean all
Intuit/Quicken off of this machine before trying to install.
 
M

Mike B

Dave Wiseman said:
Well, it is a concern for me because it does it every time. Ever since
the first time I got the message, I haven't been able to sucessfully
complete a "one step update", or online update at all. I can't even get
the browser to work if it launced from Quicken -- it gives the exact same
error. If you ever figure it out, let me know.
Try deleting all your temporary internet files. Open IE and under tools
there is an option to delete temp files. If your browser also dies, that may
be a cause?

Mike B
 
Ad

Advertisements

D

Dave Wiseman

Thanks to all that replied. The solution turned out to be an uninstall and
reinstall, as I could never figure out what was causing the problem. As a
side note, one of the investement accounts had everything deleted from it on
the reinstall, but that's what backups are for :)

Dave
 
D

David Coyle

The Quicken site knowledge base has been very helpful to me on my long
journey this weekend - upgrading from Quicken 5 to Quicken 2004! There were
a number of issues on the data files I had to work through as you might
imagine. I also had the error: "An error has occurred on the last task.
Please restart Quicken." and then after restarting (except it would not
restart): The memory at address <something> could not be "written."

The knowledge base said this problem was solved in update R3. Well I had
updated all the way to R5 and now the problem has happened again after
downloading transactions. I thought I would visit this board to see if I
need to remove and reinstall or if I can just install the updates from R3
on. I am hoping someone has had the same problem and simply reinstalled the
updates.

But if you haven't installed the updates yet you should visit
www.quicken.com and click on "Download Free Updates."

-DAC
 
I

I live on Outlook

I've started getting an error message from the one step update which states:

"An error has occurred on the last task. Please restart Quicken."

Hitting the OK button gives:

The memory at address <something> could not be read.
A similar (if not the exact same one) message occurs at random moments
under both Win 2000 and XPl On the Microsoft Knowledge base, they
discuss this as a Win 2000 "under investigation." Well, on one system
I'm running Win 2000 SP 4 and I still get this error. On my other
system, I'm running Win XP SP1 and I get this error, but less
frequently.

Could somehow be application dependent? Not sure.
 
D

dllapides

I have previously reported this error on this Group and to Intuit with
no luck.

For the record, I am running a Dell with 1 Gig of Ram, lots of unused
Gigs of hard disk, Windows XP Professional with SP2 loaded. My
Quicken is 2004 Premier version R5. My Quicken files go back some 14
years to one of the DOS versions.

I converted from Q2001 to Q2004 in November 2003 or so. I believe it
was version R2. (Like many in this Group, I gave up the annual
upgrade some years ago.)

For me, the problem started with version R3. (Yes, I know the Intuit
website says that R3 'fixed' the problem.) It most commonly occurs
when I try to generate a Tax Schedules Report, but I have experienced
the error in a broad range of situations -- on exiting Quicken, on
sending a report to print, on updating securities prices. It happens
after I have Validated my files and Super Validated them. It happens
if I have password protected my files or removed password protection.

But, if i get the error and then try to Validate, Validate will fail
to work, and I will then get an error message to contact Intuit for
assistance.

Thus, my guess (and purely a guess) is that there is some internal
table whose index pointer generates an incorrect value when the user
has a lot of data. These types of errors in my computer experience (I
left the industry in 1975) are very very difficult to find and cure.
Thus, unless Intuit has completely re-written Quicken from scratch,
the bug has continued from version to version.

The best work around I have come up with is to 1) rename my active
file to XXXXX, and then 2) copy XXXXX into a new file using my
longstanding file name AAAAA. I find that my new AAAAA.QDF file is
usually 200-300 bytes smaller than its predecessor, now named
XXXXX.QDF. I then continue using the new AAAAA.QDF until it also
starts getting the error.

And yes, when it happens, I call Intuit names that should not be
repeated in a Group that has family viewing. And yes, I from time to
time contemplate bagging it and converting to MS Money. In past
years, when a new PC came with MS Money pre-loaded, it seemed as if it
would require acccount by account conversion. But with some 75 active
or closed accounts, it always seemed to daunting a task.

-dll
 
V

Vinnie

I was having a similar problem with Q2003 on one step update, and
after looking around the Q "knowledge base" found an item about how
the FIDIR.TXT gets corrupted. They say there is a fixit program
available and the link to it is:

ftp://ftp.quicken.com/pub/quicken/InetFix.exe

After getting that file, and making sure Quicken is not running, run
it. Then start Quicken, and run the One Step Update again, and the
FIDIR.TXT will be recreated correctly.

It worked for me.
 
Ad

Advertisements

D

dllapides

Thanx--

I do not use any on-line banking functions, which is what the
FIDIR.TXT file relates to.

Plus, my recollection is that I have only encountered this bug once
when using the One Step Update.

Thus, I doubt that your solution would work for me.

-dll
 
Ad

Advertisements

J

John Pollard

dllapides said:
Thanx--

I do not use any on-line banking functions, which is what the
FIDIR.TXT file relates to.

Plus, my recollection is that I have only encountered this bug
once
when using the One Step Update.

Thus, I doubt that your solution would work for me.
I doubt that it would work for you as well but I just want to
clarify something you said.

The fidir.txt file contains a list of financial institutions
that offer Quicken services; you do not have to actually use any
of those services to use the fidir.txt file. If you ask Quicken
to display the "Participating Financial Institution", you will
be using that file ... even if you have no accounts enabled for
online access.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top