B
Barry
I have a customer who paid there account balance. Then they called and wanted
a credit on an item, so I created a credit memo. In the mean time they
charged another item so they have an outstanding invoice. I want to apply the
credit memo to the outstanding invoice, but when I go to receive payment and
go through the steps to apply the unused credit when I go to save the payment
I get an error message saying the total amount applied cannot exceed the
amount received. I didn't receive any amount from the customer I just want to
apply the credit.
a credit on an item, so I created a credit memo. In the mean time they
charged another item so they have an outstanding invoice. I want to apply the
credit memo to the outstanding invoice, but when I go to receive payment and
go through the steps to apply the unused credit when I go to save the payment
I get an error message saying the total amount applied cannot exceed the
amount received. I didn't receive any amount from the customer I just want to
apply the credit.