Automated telephone systems


A

alan_m

I had trouble with my debit card so I phoned the Co-op bank to get a
replacement.

I get the automated telephone answering service.
"Please enter your account number" - Entered
"Please enter your sort code" - Entered
"Please enter ......" - Entered

Here is your balance
Press 1 to...
Press 2 to...

All the options are not what I want and only result in more automated
responses.

Press star to get back to main menu.

It doesn't - it just tells you that you can get all the options that you
have just escaped from.

Phone up again.

Ignore the instruction to enter any information. The automated system
waits 15 seconds and then says "If you want to report a stolen or lost
card press ..."

The automated system again waits a long period before giving more
options. I select one of them.

If you have an Co-op account press 1 - big mistake if you do this
"Please enter your account number" etc. and stuck back in the initial
endless loop.

Third phone call but to speak to anyone you have to pretend that you
DON'T have an account.

And they call this CUSTOMER service.
 
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