Backup to CD won't work from QuickBooks


G

Glenn Brensinger

I installed InCD 3.5 to a Windows XP Home system with QuickBooks 2003. On a
different system running Windows 98, we were able to backup directly to the
CD-RW, but for some reason Windows XP keeps replacing the D:\ directory with a
temporary directory under Documents and Settings. Every other program on that
same system will backup directly to the CD. I can open Notepad, bang out a
quick message, Save As to the D:\ drive, and it works fine. I can go into the
guy's medical program and do backups right to the CD. QuickBooks alone seems
to require the extra step. I have already unchecked the "Enable CD Recording
on this drive" in the CD-RW properties, and someone else suggested setting
InCD to run in Compatibility Mode (Windows 2000) but neither has helped. Any
suggestions?

Glenn
 
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F

Frank

On the backup screen, below the D:\directory is a place to set defaults for
backups. Set the default to your D drive. Also you may want to have QB
attach date to the backupname.
 
G

Glenn Brensinger

On the backup screen, below the D:\directory is a place to set defaults for
backups. Set the default to your D drive.
Tried that - it keeps going back to the C:\Documents and
Settings\<user>\Temp\Microsoft\CD Burning directory. A technote on Intuit's
site said that by using the built-in burning tool, this is how it should work,
and then you click on the "burn to CD" option when it comes up. However, we
want it to bypass the built-in feature and go right to the CD.

Glenn
 
G

GWB

It's easier to just copy your qbw file to the cd from Windows Explorer.
 
J

Joyce C.

There have been problems with the Windows XP direct packet writing
built in function and other third party burning software. If you use
Roxio's Easy CD Creator I know you had to go to that website and
install an update in order to get it to work right. That may be the
case with yours. You probably need to go to the Microsoft website and
look through their knowledge base on CD burning and see what it says
there. In the meantime, here is the info on burning using Windows XP
and QB from the Intuit website:

Title Backing up data to a CD-ROM (compact disc)
KB ID#: 289053
Categories: Data and Utilities

Question: How do I back up my company data file to a CD-ROM?

Answer: To back up your company data file to a recordable CD-ROM,
follow the appropriate instructions for your operating system:

Microsoft® Windows XP:


Insert a recordable CD into your computer's CD-ROM drive.
From the QuickBooks File menu, choose Back Up.
In the Back Up Company File window, look in the Current Company
section to verify that the correct company file is displayed. (If not,
click Cancel and then open the correct file by choosing Open Company
from the File menu.)
Select the Disk option, click Browse, and then select your CD-ROM
drive as the backup location. Windows XP will replace your drive
selection with the QuickBooks backup location C:\Documents and
Settings\[Username]\Local Settings\Application Data\Microsoft\CD
Burning.
Click the pop-up message "You have files waiting to be written to the
CD" to open the folder containing the data file.
Click the "Write these files to CD" link (located in the upper left
corner of the folder) and follow the onscreen instructions.


Microsoft® Windows® 98, Windows® Me, Windows NT 4.0®, or Windows®
2000: At this time, the only way to back up your QuickBooks data file
to a CD is by using third-party software designed for this purpose,
such as RoxioTM Easy CD Creator®. Please be aware that we do not
support third-party software.
 
G

GWB

Joyce C. spells it out:
There have been problems with the Windows XP direct packet writing
built in function and other third party burning software. If you use
Roxio's Easy CD Creator I know you had to go to that website and
install an update in order to get it to work right. That may be the
case with yours. You probably need to go to the Microsoft website and
look through their knowledge base on CD burning and see what it says
there. In the meantime, here is the info on burning using Windows XP
and QB from the Intuit website:

Title Backing up data to a CD-ROM (compact disc)
KB ID#: 289053
Categories: Data and Utilities

Question: How do I back up my company data file to a CD-ROM?

Answer: To back up your company data file to a recordable CD-ROM,
follow the appropriate instructions for your operating system:

Microsoft® Windows XP:


Insert a recordable CD into your computer's CD-ROM drive.
From the QuickBooks File menu, choose Back Up.
In the Back Up Company File window, look in the Current Company
section to verify that the correct company file is displayed. (If not,
click Cancel and then open the correct file by choosing Open Company
from the File menu.)
Select the Disk option, click Browse, and then select your CD-ROM
drive as the backup location. Windows XP will replace your drive
selection with the QuickBooks backup location C:\Documents and
Settings\[Username]\Local Settings\Application Data\Microsoft\CD
Burning.
Click the pop-up message "You have files waiting to be written to the
CD" to open the folder containing the data file.
Click the "Write these files to CD" link (located in the upper left
corner of the folder) and follow the onscreen instructions.


Microsoft® Windows® 98, Windows® Me, Windows NT 4.0®, or Windows®
2000: At this time, the only way to back up your QuickBooks data file
to a CD is by using third-party software designed for this purpose,
such as RoxioTM Easy CD Creator®. Please be aware that we do not
support third-party software.

Like I said: It's easier to just copy your qbw file to the cd from Windows
Explorer.
<G>
 
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F

Frank

Lets try again. I used to have the same problem. No matter what I put in the
b/u address, XP would switch to the temporary directory. I no longer have
the problem. I can put C: or D: or whatever and it goes directly to the
selected drive. I backup three machines and all of them work. I do two
backups on each machine. One backup to a CD and one backup to a "USB Stick
Drive". Reread the part where it does not go to the temporary directory.
Let's try to figure out why mine works and Glen's does not. I use XP Pro,
Roxio Direct CD and have applied all patches for XP and Roxio. Unfortunately
I do not know which patch made the difference, but one of them corrected the
problem. I go File/back up/OK and it backs up to the CD with the time and
date attached. If I have to reload a machine I will try to see which patch
made the difference, but I do know that setting the default drive
immediately let me backup directly to the CD.
 
G

Glenn Brensinger

It's easier to just copy your qbw file to the cd from Windows Explorer.
Sure, it's easy for someone who knows their way around Windows. This
particular customer does not, nor does he want to.

Glenn
 
G

Glenn Brensinger

There have been problems with the Windows XP direct packet writing
built in function and other third party burning software. If you use
Roxio's Easy CD Creator I know you had to go to that website and
install an update in order to get it to work right.
I do remember reading about that, but I have not used Roxio's product since XP
came out. He got Nero free with his drive, and I would rather not have to go
to him and say "okay, now you have to buy something else to make this work."
In the meantime, here is the info on burning using Windows XP
and QB from the Intuit website:
I've read that, thanks.

Glenn
 
A

Allan Martin

In version 2004 there is an option the user can check off if they wish to
use the XP CD Backup function. I have been using for years the identical
method you describe below and have never had any problems.
 
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A

Allan Martin

Yes that is correct. The update was available shorly after XP was released.
 
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