Can't download from Hewitt since 1/7/08


R

robbeitz

I have not been able to download my 401K transactions from Hewitt
since Monday. Is anyone else having an issue with Hewitt?? I was
getting an OL-292 error to start with and now it is giving an OL-293
error. Any thoughts?
 
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J

JimH

Yep, I looked up what the errors mean. I'm just wondering is anyone
else using Hewitt is having the same problem. Seems like a long time
for a server outage.
A lot of Hewitt retirement accounts have moved to Fidelity and other
financial companies. I don't know why, but several large companies have
moved their 401Ks to other companies at the start of this year. My
company moved to Fidelity. Perhaps yours moved also, and you didn't see
the mailing.

Hope this helps...
 
R

robbeitz

A lot of Hewitt retirement accounts have moved to Fidelity and other
financial companies. I don't know why, but several large companies have
moved their 401Ks to other companies at the start of this year. My
company moved to Fidelity. Perhaps yours moved also, and you didn't see
the mailing.

Hope this helps...
Good thought but we are still with Hewitt. I can log onto their site
and view my account with no problems. It's just the downloading into
quicken that does not work.
 
R

robbeitz

Good thought but we are still with Hewitt.  I can log onto their site
and view my account with no problems.  It's just the downloading into
quicken that does not work.- Hide quoted text -

- Show quoted text -
I just sent an email off to Hewitt asking if their servers are down.
They say they will respond within 24 hours. I post the response when
I have it.
 
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R

robbeitz

I just sent an email off to Hewitt asking if their servers are down.
They say they will respond within 24 hours.  I post the response when
I have it.- Hide quoted text -

- Show quoted text -
Here's the response from Hewitt:

"Hello from Your Benefits Resources (TM).

We are facing some server issue. It will be corrected tonite. So you
will be able to download if you try tomorrow.
Thank you for using Your Benefits Resources."

So it is a problem on Hewitt's end. Hopefully this will help others
that my also be using Hewitt.
 
A

Andrew

JimH said:
A lot of Hewitt retirement accounts have moved to Fidelity and other
financial companies. ...
Jim
Just a quick note to people that when my large company also moved to
Fidelity from Hewitt, the beneficiaries on my (and everyone else's!) 401K
account did NOT go over, and we all have to re-enter that election data.
Check to make sure your beneficiary elections are still up to date!
 
D

DonnaH

Andrew said:
Just a quick note to people that when my large company also moved to
Fidelity from Hewitt, the beneficiaries on my (and everyone else's!) 401K
account did NOT go over, and we all have to re-enter that election data.
Check to make sure your beneficiary elections are still up to date!
Please note that if your large company is IBM, your beneficiary
information DID move over to Fidelity, it's just (unfortunately) not
viewable on the Fidelity website. Check the News Home site on w3 under
the Q&A for the 401(k) Plus for more on this.
 
A

Andrew

DonnaH said:
Please note that if your large company is IBM, your beneficiary
information DID move over to Fidelity, it's just (unfortunately) not
viewable on the Fidelity website. Check the News Home site on w3 under
the Q&A for the 401(k) Plus for more on this.
Gee, what a guess Donna! If I was an IBMer, I bet I'd post this information
Monday on the internal
website (that used to be on IBMPC disk) that deals with Quicken issues for
IBMers...but that's only IF I was an IBMer :)
 
J

JimH

Andrew said:
Gee, what a guess Donna! If I was an IBMer, I bet I'd post this information
Monday on the internal
website (that used to be on IBMPC disk) that deals with Quicken issues for
IBMers...but that's only IF I was an IBMer :)
So, now I'm here missing the PC forums. But, other than that, retirement
is sweet. :)

Jim
 
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A

Andrew

JimH said:
So, now I'm here missing the PC forums. But, other than that,
retirement is sweet. :)

Jim
And Jim, I figured you were one of the 'clan' too! I know there are others
here as well...
 

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