CC-508 error attempting to update Chase credit card info via One StepUpdate

Discussion in 'Quicken' started by TomYoung, Nov 17, 2009.

  1. TomYoung

    TomYoung Guest

    Hi all:

    For something like 7 -10 days now attempting to update my credit card
    info via One Step Update has resulted in an error in Quicken. The
    error has flip-flopped between "Quicken knows about the problem and is
    working on it" or "Your Financial Institution has added either a new
    page to their web site or a pop-up window that requires your
    attention." Today it's the CC-508 error (FI added a new page) but
    I've been all over the Chase site, downloaded transactions directly
    from Chase into Quicken, but sure as heck haven't come across a new
    page or pop-up that, when responded to, cures the problem.

    The only thing I can think of is that Chase has moved the Wamu
    checking account info (I had no credit card w/WAMU) over to the Chase
    site, but the checking account info is showing up fine when I log into

    Any guesses as to what's going on here?


    Tom Young
    TomYoung, Nov 17, 2009
    1. Advertisements

  2. TomYoung

    Dennis Guest

    I had the same problem. Deactivate, then re-activate your one-step
    update. If you have more than one Chase account, then deactivate all
    your accounts, then re-activate all.

    Dennis, Nov 17, 2009
    1. Advertisements

  3. TomYoung

    charliech Guest

    I don't have a checking account with Chase, but 2 credit cards. They
    had an update over the weekend and on Sunday I had a problem
    downloading cc transactions. I emailed them and received a really
    quick response saying they were aware of the problem and had fixed.

    I tried my cc transactions again and everything worked fine. I did
    not have to change anything in Quicken. I don't normally use one step
    update, but mainly use "Online" and download from individual
    organizations. Maybe you can try the download via "Online" and see if
    that helps.

    charliech, Nov 17, 2009
  4. TomYoung

    TomYoung Guest

    Thanks, that got me going in the right direction. It looks like the
    migration of the WAMU checking account to Chase was the source of the
    problem. When I went to the Online Services tab in the affected
    credit card accounts there was now an option - that didn't exist
    before - to register for "enhanced" services, e.g., online payment of
    CC's from new WAMU checking account. I clicked on that and Quicken
    proceeded to deactivate all CC accounts and then went through the
    process of activating all Chase accounts, including the checking. I
    didn't "enroll" the checking account in the process (it's basically a
    small emergency cash account at a local WAMU/Chase branch) and
    everything looks to be working OK.

    The error message from Quicken was misleading.

    Tom Young
    TomYoung, Nov 17, 2009
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.