CC-508 error attempting to update Chase credit card info via One StepUpdate


T

TomYoung

Hi all:

For something like 7 -10 days now attempting to update my credit card
info via One Step Update has resulted in an error in Quicken. The
error has flip-flopped between "Quicken knows about the problem and is
working on it" or "Your Financial Institution has added either a new
page to their web site or a pop-up window that requires your
attention." Today it's the CC-508 error (FI added a new page) but
I've been all over the Chase site, downloaded transactions directly
from Chase into Quicken, but sure as heck haven't come across a new
page or pop-up that, when responded to, cures the problem.

The only thing I can think of is that Chase has moved the Wamu
checking account info (I had no credit card w/WAMU) over to the Chase
site, but the checking account info is showing up fine when I log into
Chase.

Any guesses as to what's going on here?

TIA.

Tom Young
 
Ad

Advertisements

D

Dennis

I had the same problem. Deactivate, then re-activate your one-step
update. If you have more than one Chase account, then deactivate all
your accounts, then re-activate all.

Dennis
 
C

charliech

Hi all:

For something like 7 -10 days now attempting to update my credit card
info via One Step Update has resulted in an error in Quicken. The
error has flip-flopped between "Quicken knows about the problem and is
working on it" or "Your Financial Institution has added either a new
page to their web site or a pop-up window that requires your
attention." Today it's the CC-508 error (FI added a new page) but
I've been all over the Chase site, downloaded transactions directly
from Chase into Quicken, but sure as heck haven't come across a new
page or pop-up that, when responded to, cures the problem.

The only thing I can think of is that Chase has moved the Wamu
checking account info (I had no credit card w/WAMU) over to the Chase
site, but the checking account info is showing up fine when I log into
Chase.

Any guesses as to what's going on here?

TIA.

Tom Young
I don't have a checking account with Chase, but 2 credit cards. They
had an update over the weekend and on Sunday I had a problem
downloading cc transactions. I emailed them and received a really
quick response saying they were aware of the problem and had fixed.

I tried my cc transactions again and everything worked fine. I did
not have to change anything in Quicken. I don't normally use one step
update, but mainly use "Online" and download from individual
organizations. Maybe you can try the download via "Online" and see if
that helps.

Charlie
 
Ad

Advertisements

T

TomYoung

I had the same problem.  Deactivate, then re-activate your one-step
update.  If you have more than one Chase account, then deactivate all
your accounts, then re-activate all.

Dennis
Thanks, that got me going in the right direction. It looks like the
migration of the WAMU checking account to Chase was the source of the
problem. When I went to the Online Services tab in the affected
credit card accounts there was now an option - that didn't exist
before - to register for "enhanced" services, e.g., online payment of
CC's from new WAMU checking account. I clicked on that and Quicken
proceeded to deactivate all CC accounts and then went through the
process of activating all Chase accounts, including the checking. I
didn't "enroll" the checking account in the process (it's basically a
small emergency cash account at a local WAMU/Chase branch) and
everything looks to be working OK.

The error message from Quicken was misleading.

Tom Young
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top