Charging for 0800 numbers?

Discussion in 'UK Finance' started by kathy, Sep 1, 2014.

  1. kathy

    kathy Guest

    Can 0800 numbers be charged for? I've never heard of it before but Tesco's
    web site says the following. Can it be right?



    "We apologise if you are experiencing issues with our website, if you wish
    to contact Tesco direct customer services, please Telephone 0800 323 4050*
    (Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
    6pm)

    *Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
    providers vary. Calls may be recorded"
     
    kathy, Sep 1, 2014
    #1
    1. Advertisements

  2. kathy

    David Guest

    Is it possible that Tesco are getting this money?
    You get the 0800 free from your provider.
    Regards
    David
     
    David, Sep 1, 2014
    #2
    1. Advertisements

  3. Tesco will have to pay their PSTN provider for the 0800 number, not the
    other way round.

    Mobile operators can and do charge for calls to 0800 numbers. However,
    I don't believe that BT do on any of their landline offerings, so I
    think Tesco have probably used the wrong bit of boiler plate. 6p plus
    2p/min is rather cheap for a metered call these days.

    According to
    <http://business.bt.com/phone-services/low-rate-and-freefone-numbers/>,
    if BT handle both ends, Tesco gets charged about 5p a minute and the
    landline caller gets the call free.

    2p seems to be the daytime, on calling plan, rate for 0845, but the
    setup cost is 15p.
    <http://www.productsandservices.bt.c...ff_Residential.pdf?s_cid=con_FURL_tariffguide>
     
    David Woolley, Sep 1, 2014
    #3
  4. Probably a mistake - according to saynoto0870 these numbers are equivalent: -

    0845 600 4411 0330 123 4050 0800 3234050


    Several companies put 0845 or 0870 on bills and letters, but 0800 numbers on promo's.

    a Classic was BG's

    "
    Already a customer?

    Book an engineer

    Call us on 0800 084 1582


    Lines open 24 hours, 7 days a week


    "
    which yesterday gave a recorded message on all options that the lines were closed and to ring back during business hours.
     
    R. Mark Clayton, Sep 1, 2014
    #4
  5. kathy

    Peter Able Guest

    Give us a link to the offending web page.

    PA
     
    Peter Able, Sep 1, 2014
    #5
  6. David Woolley, Sep 1, 2014
    #6
  7. kathy

    Peter Able Guest

    Peter Able, Sep 1, 2014
    #7
  8. kathy

    Reentrant Guest

    Giffgaff don't and never have. I read that Ofcom are going to insist
    others don't in the future.
     
    Reentrant, Sep 1, 2014
    #8
  9. kathy

    bert Guest

    Could it be some oik in Tesco accounts dept has seen what Tesco are
    charged and assumed that is what the caller pays?
     
    bert, Sep 1, 2014
    #9
  10. kathy

    Mizter T Guest

    It's a mistake on their website, nothing more.
     
    Mizter T, Sep 3, 2014
    #10
  11. kathy

    Thomas RG

    Joined:
    May 15, 2017
    Messages:
    1
    Likes Received:
    0
    Tesco Direct is still putting on there website that they are charging for 0800 numbers
     
    Thomas RG, May 15, 2017
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.