Charging for 0800 numbers?


K

kathy

Can 0800 numbers be charged for? I've never heard of it before but Tesco's
web site says the following. Can it be right?



"We apologise if you are experiencing issues with our website, if you wish
to contact Tesco direct customer services, please Telephone 0800 323 4050*
(Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
6pm)

*Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
providers vary. Calls may be recorded"
 
D

David

Can 0800 numbers be charged for? I've never heard of it before but Tesco's
web site says the following. Can it be right?



"We apologise if you are experiencing issues with our website, if you wish
to contact Tesco direct customer services, please Telephone 0800 323 4050*
(Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
6pm)

*Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
providers vary. Calls may be recorded"
Is it possible that Tesco are getting this money?
You get the 0800 free from your provider.
Regards
David
 
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D

David Woolley

Is it possible that Tesco are getting this money?
You get the 0800 free from your provider.
Regards
Tesco will have to pay their PSTN provider for the 0800 number, not the
other way round.

Mobile operators can and do charge for calls to 0800 numbers. However,
I don't believe that BT do on any of their landline offerings, so I
think Tesco have probably used the wrong bit of boiler plate. 6p plus
2p/min is rather cheap for a metered call these days.

According to
<http://business.bt.com/phone-services/low-rate-and-freefone-numbers/>,
if BT handle both ends, Tesco gets charged about 5p a minute and the
landline caller gets the call free.

2p seems to be the daytime, on calling plan, rate for 0845, but the
setup cost is 15p.
<http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf?s_cid=con_FURL_tariffguide>
 
R

R. Mark Clayton

kathy said:
Can 0800 numbers be charged for? I've never heard of it before but Tesco's
web site says the following. Can it be right?



"We apologise if you are experiencing issues with our website, if you wish
to contact Tesco direct customer services, please Telephone 0800 323 4050*
(Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
6pm)

*Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
providers vary. Calls may be recorded"
Probably a mistake - according to saynoto0870 these numbers are equivalent: -

0845 600 4411 0330 123 4050 0800 3234050


Several companies put 0845 or 0870 on bills and letters, but 0800 numbers on promo's.

a Classic was BG's

"
Already a customer?

Book an engineer

Call us on 0800 084 1582


Lines open 24 hours, 7 days a week


"
which yesterday gave a recorded message on all options that the lines were closed and to ring back during business hours.
 
P

Peter Able

Can 0800 numbers be charged for? I've never heard of it before but Tesco's
web site says the following. Can it be right?



"We apologise if you are experiencing issues with our website, if you wish
to contact Tesco direct customer services, please Telephone 0800 323 4050*
(Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
6pm)

*Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
providers vary. Calls may be recorded"
Give us a link to the offending web page.

PA
 
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R

Reentrant

Mobile operators can and do charge for calls to 0800 numbers.
Giffgaff don't and never have. I read that Ofcom are going to insist
others don't in the future.
 
B

bert

David Woolley said:
Tesco will have to pay their PSTN provider for the 0800 number, not the
other way round.

Mobile operators can and do charge for calls to 0800 numbers. However,
I don't believe that BT do on any of their landline offerings, so I
think Tesco have probably used the wrong bit of boiler plate. 6p plus
2p/min is rather cheap for a metered call these days.

According to
<http://business.bt.com/phone-services/low-rate-and-freefone-numbers/>,
if BT handle both ends, Tesco gets charged about 5p a minute and the
landline caller gets the call free.
5p+vat=6p
2p seems to be the daytime, on calling plan, rate for 0845, but the
setup cost is 15p.
<http://www.productsandservices.bt.com/consumer/assets/downloads/BT_Phon
eTariff_Residential.pdf?s_cid=con_FURL_tariffguide>
Could it be some oik in Tesco accounts dept has seen what Tesco are
charged and assumed that is what the caller pays?
 
M

Mizter T

Can 0800 numbers be charged for? I've never heard of it before but Tesco's
web site says the following. Can it be right?



"We apologise if you are experiencing issues with our website, if you wish
to contact Tesco direct customer services, please Telephone 0800 323 4050*
(Open Monday to Friday: 8am to 11pm, Saturday: 8am to 8pm, Sunday 10am to
6pm)

*Calls cost 6p, plus up to 2p per minute for BT Calling Plans, other
providers vary. Calls may be recorded"
It's a mistake on their website, nothing more.
 
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Tesco Direct is still putting on there website that they are charging for 0800 numbers
 

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