Chase one step update no longer works?


E

Evan Platt

I have a checking / savings account with Chase and the One Step Update
seems to no longer work.

The completion screen says "2 accounts updated successfully" but no
transactions are entered.

This is q2011 R8.

Any suggestions on what to check / log files to look at?

Thanks :)
 
H

Han

I have a checking / savings account with Chase and the One Step Update
seems to no longer work.

The completion screen says "2 accounts updated successfully" but no
transactions are entered.

This is q2011 R8.

Any suggestions on what to check / log files to look at?

Thanks :)
I have issues with Chase at times too. Sometimes transactions download on
the first try, sometimes 2 tries are necessary. Also, there was an email
about maintenance either last night into this morning, or upcoming tonight,
etc. But apart from that it works fine for my savings, checking and credit
card accounts.
 
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H

Howard

I have a checking / savings account with Chase and the One Step Update
seems to no longer work.

The completion screen says "2 accounts updated successfully" but no
transactions are entered.

This is q2011 R8.

Any suggestions on what to check / log files to look at?

Thanks :)
They sent an email saying they were doing maintenance this weekend and
the dowloads would not work until Monday. Relax and wait.
 
H

Han

They sent an email saying they were doing maintenance this weekend and
the dowloads would not work until Monday. Relax and wait.
I think the OP's problems predate this. OSU downloads worked fine Friday
early evening, but notnow. Website data were updated this morning.
 
E

Evan Platt

They sent an email saying they were doing maintenance this weekend and
the dowloads would not work until Monday. Relax and wait.
It hasn't worked for a few weeks.
 
J

John Pollard

I have a checking / savings account with Chase and the
One Step Update seems to no longer work.

The completion screen says "2 accounts updated
successfully" but no transactions are entered.
"Updated successfully" only means no errors were detected. You get that
message whether there were transactions to be downloaded or not.
This is q2011 R8.

Any suggestions on what to check / log files to look at?
See Quicken Help > Log files > OFXlog

You can often analyze the OFX data more easily if you do a "Save As" and
open the resulting .TXT file in Word. If the fi doesn't format the OFX
data conveniently, you can usually make it easier to read by inserting
line-breaks just before each token. And you can do FIND's on the data when
it's open in a word processor.

If you don't see your transactions, the fi failed to make them available
for download.

If you do see your transactions, a remaining possibility is that the fi
re-used a "Financial Institution Transaction ID". Those ID's should be
unique for all time for each transaction for a specific account. Quicken
used the "FITID" to determine if a transaction has been downloaded before
.... if Quicken thinks the transaction has been downloaded before, it will
not display the transaction in the "Accept transactions into Quicken"
window.
 
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Joined
Feb 28, 2011
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Is this resolved for others, or still problematic? My Chase OSU has not worked since 7/15/11.
 

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