Co-op bank loan


P

peter lawless

After being nagged by the Co-op bank to top up my existing loan, I finally
agreed to do so. They put the money into my account, but failed to tell me
that although they were promising a lower rate, they actually put my rate UP
by 2% without telling me.
When I became aware of their deception I cancelled the new loan.
After I had extracted an apology and an offer,in writing, to reduce the rate
to the one I was already paying, I applied again, only to be told that the
offer had been withdrawn.
I am still waiting for a reply to my letter of complaint , two weeks on, but
have been told by telephone that I can in fact have my loan but now the
rate has gone to 6% higher than my existing agreement.
Deception compounded by incompetence and aided by vindictiveness!

Peter
 
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Z

Zoe Brown

After being nagged by the Co-op bank to top up my existing loan, I finally
agreed to do so. They put the money into my account, but failed to tell me
that although they were promising a lower rate, they actually put my rate UP
by 2% without telling me.
When I became aware of their deception I cancelled the new loan.
After I had extracted an apology and an offer,in writing, to reduce the rate
to the one I was already paying, I applied again, only to be told that the
offer had been withdrawn.
I am still waiting for a reply to my letter of complaint , two weeks on, but
have been told by telephone that I can in fact have my loan but now the
rate has gone to 6% higher than my existing agreement.
Deception compounded by incompetence and aided by vindictiveness!
considering that you didn't even want this loan I would forget about it and
go back to the original agreement.
 

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