COME ON ALREADY


S

Shannon

Russ, you do not seem to appreciate how urgently this fix
is needed. FIX IT TODAY.

I am in the process of consulting an attorney. The
damage caused to my business is mounting and Microsoft
has to make reparations.
 
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D

Dick Watson

If a $50 piece of software is so vital to your business, it would seem that
you should have had some contingency plan for worst case scenarios. What
would you have done if, say, your hard disk seized up?

Let us know what your attorney says after she's read all of the shrink warp
and click through licenses that you've agreed to.
 
J

Jérôme Istin

That's strange because I got a backup (copy of my Money file) which was
backup on Monday morning (5:00 am) and I'm able to restore all my data and
even desactivate the password manager...

I haven't RESTORE the file, I just OPEN the old file and everything is
working fine !
 
C

Cal Learner-- MVP

Again, you don't understand the problem - I have three
backups, actually. None can be accessed.
You have tried three backups, including one timestamped Monday
morning or before, and none work?

Have you tried double-clicking a backup not written after Monday
noon, and restoring to a different filename?
 
D

Dick Watson

I DO understand the problem.

Contingency plans are more than just backups.

If your computer melted to the ground or the power was out a backup would
also do you no good. And I understand your frustration and I understand the
feeling of being dependent on Money. I do argue, however, that the spot you
are in is not, to at least some extent, of your own making. NOBODY ELSE made
you use Passport for authenticating access to your Money file. NOBODY ELSE
made you make your business dependent on Microsoft Money vs., say, an abacus
and a piece of papyrus and a piece of charcoal. This was a $50 pact you made
with Microsoft.
 
G

Guest

Please leave your victim blaming rhetoric out of the
Microsoft forums. Your "blame the customer" stance is not
helping anyone here.

This is the fault of MICROSOFT - not the consumer. And
consumers of this product have every right in the world to
be hopping mad about this.
 
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D

Dick Watson

I'm not blaming the customer at all. Clearly Microsoft hosed this one up.
But they couldn't have hosed it up--or it wouldn't matter--if nobody used
the feature. BTW, you used the word victim. I wouldn't have.
 
I

Ion Control

Afraid I have to agree with Anonymous on this. If Microsoft puts out a
program and then touts as a reliable method to maintain finances then screws
something up, Microsoft IS at fault and the customer has, in a sense, been
"forced" into using their product, since a businessperson MUST use some kind
of system to track finances. Obviously, an abacus and papyrus is neither
feasible nor secure (a small localized fire and you're in worse trouble than
with the Money fiasco). There is NO truly secure method of maintaining
finances. As such, if a company suggests that their product is solid and
then does a truly bone-headed thing that results in the loss of stability of
thousands of users, victims WERE created. What are you going to do if the
car you drive down the road suddenly careens out of control because you
bought the new-and-improved Super Hydra Snow Action Tread from a well-known
tire maker only to find out that the manufacturer seriously screwed up
(anyone remember Firestone)? No one MADE you buy THOSE tires, but you'll
claim that you were a victim nonetheles; might even hire a lawyer if,
perhaps, you were seriously injured in a wreck. Microsoft screwed this one
up. They led the consumer to believe that the Passport option was "Easy,
Fast, secure". Obviously, they've made liars of themselves now. "With
great power comes great responsibility" to quote Uncle Ben. Anonymous is
entirely right to feel victimized and, personally, I think your suggestion
that it was in some way his fault is absurd. MS dropped this ball and,
IMHO, should be placing 2005 on hold to divert the necessary "man"-power to
get this fixed. Now... If Anonymous goes out and buys 2005 and the same
thing happens... Well then, "Fool me once shame on you. Fool me twice..."
 
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D

Dick Watson

But the customer is the entire judge of whether Money is more feasible and
secure than the abacus and whether it is feasible and secure enough to bet
their business on. (That's why stuff like this gets written: "MICROSOFT AND
ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE...") And that's my point.
The users who use Passport with Money are making certain assumptions and
taking certain risks by using it and only they are in a position to judge
the consequences to them if something goes wrong. (This is not to say that
Microsoft has done a uniformly great job of explaining the risks nor to say
that Passport hasn't been served up for reasons that are 100% pure. Nor is
this to say that even Microsoft would have identified this risk in
advance--I'll bet they were as surprised as anybody over the chain of events
and consequences. These are all part of why this is such an interesting
scenario I'd love to see played out by those who were so gravely wronged by
this.) Sure, you are hoping for a certain standard of care on Microsoft's
part and maybe they let you down on that.

But if you bet the future of your small business on a $50 program and a free
service and had no fallback plan or failure recovery strategy and didn't do
any due diligence to understand the risks you were accepting but just
assumed that something like this could never happen because Microsoft has
nice ad copy and says lofty things about Passport, I just can't say you are
blameless and Microsoft owes you something huge in return for their blunder.
And assertions like that are what got me to jump into this thread in the
first place. Note that I still did not say the user caused the problem.

I still want to know where I said the **problem** was the customers fault or
blamed the customer for the **problem**.

BTW, I believe "it" has been fixed for several days now. I also note that
you say "Now... If Anonymous goes out and buys 2005 and the same thing
happens..." This didn't happen because people bought M04 or M03 or whatever.
I bought M04 and was utterly unaffected by it.

Ion Control said:
Afraid I have to agree with Anonymous on this. If Microsoft puts out a
program and then touts as a reliable method to maintain finances then screws
something up, Microsoft IS at fault and the customer has, in a sense, been
"forced" into using their product, since a businessperson MUST use some kind
of system to track finances. Obviously, an abacus and papyrus is neither
feasible nor secure (a small localized fire and you're in worse trouble than
with the Money fiasco). There is NO truly secure method of maintaining
finances. As such, if a company suggests that their product is solid and
then does a truly bone-headed thing that results in the loss of stability of
thousands of users, victims WERE created. What are you going to do if the
car you drive down the road suddenly careens out of control because you
bought the new-and-improved Super Hydra Snow Action Tread from a well-known
tire maker only to find out that the manufacturer seriously screwed up
(anyone remember Firestone)? No one MADE you buy THOSE tires, but you'll
claim that you were a victim nonetheles; might even hire a lawyer if,
perhaps, you were seriously injured in a wreck. Microsoft screwed this one
up. They led the consumer to believe that the Passport option was "Easy,
Fast, secure". Obviously, they've made liars of themselves now. "With
great power comes great responsibility" to quote Uncle Ben. Anonymous is
entirely right to feel victimized and, personally, I think your suggestion
that it was in some way his fault is absurd. MS dropped this ball and,
IMHO, should be placing 2005 on hold to divert the necessary "man"-power to
get this fixed. Now... If Anonymous goes out and buys 2005 and the same
thing happens... Well then, "Fool me once shame on you. Fool me
twice..."
 

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