Correcting sales transaction errors


P

pat@arms

Is there a way to have the ability to manage corrections to sales
transactions at the HQ location? The concept being that a sale at one of the
stores is incorrect in some manner- say the incorrect item quantity was
entered and sold. As a result, the drawer is short by the amount of the
overstated item quantity.

The sales are polled to the HQ location that night, and the next day someone
at the HQ finds the error. The client would like to make a sales transaction
on the store's behalf that corrects the mistake- in the example above, a
second sales transaction that returns the item.

Any ideas on how this might be addressed either as a workaround in RMS or as
a customization? The primary concerns are batch alignment, Z total
corruption, synchronizing the sale back to the store and not directly editing
the original sale. thanks,
 
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R

Ryan @ RITE

Pat,
If you are interested in a custom solution, please give us a call at
1-888-267-RITE or drop us an email at (e-mail address removed) to see what this would
entail.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
 
C

convoluted

In store ops mgr - database - items - properties - options - quantity entry
at pos not allowed - will require items be scanned (or manually punched in)
instead of qty being edited at POS - Seems to be an odd request...if the
wrong qty is entered and sold a higher amount is tendered and charged the
customer....chances are customer will stop that before whipping out the
plastic or before signing the cc receipt....out of the box RMS is really
geared towards granting stores much control - other than above store ops
workaround I can't think of anything else -maybe someone will post an add-in
/ plugin
 
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D

Doug Pic-N-Pac

Pat I am trying to do the same thing im glad im not the only one that needs
this add on. Please keep me informed of your progress maybe we can help each
other out with this.

Doug
(e-mail address removed)
 

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