credit card payments query


L

lulu

Can anyone tell me how a credit card payment goes through the system please?
I have been charged twice for the same thing by an online retailer. They
say it is not their fault they only asked for the payment once. The credit
card company say they requested payment on the 8th and again on the 21st
for the same amount. The card company retail dispute section are sorting it
out, so I know I'm going to get the money back, but I am curious as to how
the system works.

The card company say they don't make a payment unless payment is requested,
the retailer say they definately did not request the payment a second time -
to know how to argue my case if it happens again I'd just like to know the
in' and outs of how card payments work when used online.

Thanks

Lulu
 
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