Hi,
I believe that if you just received a credit memo from a vendor, you will need to enter it into QuickBooks just as credit memo transaction under vendors.
Intuit QuickBooks Support has a help page on how to enter a credit memo or record a return.
To do this task:
Go to the Vendors menu and click Enter Bills.
At the top of the Enter Bills window, click Credit.
Enter the vendor's name and the amount of the credit.
In the detail area, enter the expense accounts, customers, jobs, or classes to which you want to
I hope this helps.