Delay in the First Credit Card Transaction of the day


D

DanielSie

Hello,

I have 3 stores and all of them are experiencing the same problem. The first
credit card transaction of the day seems to take a much longer time to
complete/process. Does anyone else have this issue? The delay is about 1
minute but they always go through.

Could this be a problem lying the credit card processor? Is there anyway to
solve this problem? It's just a little awkward that the customer is standing
right in front of the cashier and waiting that long for credit card
transaction to go through.

Thanks,
Daniel
 
R

Ryan @ RITE

We have had this same issue at a few locations for sometime now. No
resolution we have found yet.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
 
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H

Haik

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and that
seems to work for them. But it is a problem, that must be addressed.
 
D

daniel buntic

Are you suing pc charge, if yes it is archiving the database



CHICAGO CASH REGISTER
Daniel Buntic
(e-mail address removed)
847-965-9500
-----Original Message-----
From: Haik [mailto:Haik@discussions.microsoft.com]
Posted At: Thursday, March 20, 2008 1:26 AM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and
that
seems to work for them. But it is a problem, that must be addressed.
 
D

DanielSie

I'm not using PC charge.

daniel buntic said:
Are you suing pc charge, if yes it is archiving the database



CHICAGO CASH REGISTER
Daniel Buntic
(e-mail address removed)
847-965-9500
-----Original Message-----
From: Haik [mailto:Haik@discussions.microsoft.com]
Posted At: Thursday, March 20, 2008 1:26 AM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and
that
seems to work for them. But it is a problem, that must be addressed.

Ryan @ RITE said:
We have had this same issue at a few locations for sometime now. No
resolution we have found yet.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
 
R

Ryan @ RITE

Re: Delay in the First Credit Card Transaction of the dayNor are we. This is strait RMS.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)


Are you suing pc charge, if yes it is archiving the database




CHICAGO CASH REGISTER
Daniel Buntic
(e-mail address removed)
847-965-9500
-----Original Message-----
From: Haik [mailto:Haik@discussions.microsoft.com]
Posted At: Thursday, March 20, 2008 1:26 AM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and that
seems to work for them. But it is a problem, that must be addressed.

:
 
M

Marc

Re: Delay in the First Credit Card Transaction of the daySame problem here too, straight RMS.

Marc
Nor are we. This is strait RMS.

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)


Are you suing pc charge, if yes it is archiving the database




CHICAGO CASH REGISTER
Daniel Buntic
(e-mail address removed)
847-965-9500
-----Original Message-----
From: Haik [mailto:Haik@discussions.microsoft.com]
Posted At: Thursday, March 20, 2008 1:26 AM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and that
seems to work for them. But it is a problem, that must be addressed.

:
 
R

Ryan @ RITE

For posterity sake, we should all probably list what version of RMS and SQL,
maybe even CC provider.

RMS 1.3.1005
MSDE 8.00.761
P4 2.8 GHz Processor
1.0GB of RAM
Heartland Payments

--
Thank you,

Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)
 
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J

jocelynp

Haha - Good call Ryan!!! I was just reading through this wondering what
versions people were running, cc processors and even lane counts (should not
really matter, but sometimes does).

I know Tom is on the most recent v and I think is on the TSYS platform - I
wonder if he is having like issues.
 
B

BD

I did have such problems with pc charge. But you re using the
integration which should work flawlessly, again integrations are not
easy to resolve especially credit card problems. I doubt micrsosoft will
help you with this even if you open an paid incident call.

I did setup a customer today with vital and I m trying to duplicate that
error but I can't.

Is the pc setup with a static ip and dns address. Try using this dns
address 208.68.220.220 its opendns.org sometimes we had trouble with pc
charge recognizing the right dns address. So we put the pc with the
above dns address. Never had a problem after we made the change.

Hope that helps

_____

From: Ryan @ RITE [mailto:rsakry@rite.us]
Posted At: Thursday, March 20, 2008 12:34 PM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day


Nor are we. This is strait RMS.


--
Thank you,



Ryan Sakry
Program Manager
Retail Information Technology Enterprises (RITE)
(e-mail address removed)
http://www.rite.us
320-230-2282 ext. 4002 (Office)
320-230-1796 (Fax)




Are you suing pc charge, if yes it is archiving the database



CHICAGO CASH REGISTER
Daniel Buntic
(e-mail address removed)
847-965-9500
-----Original Message-----
From: Haik [mailto:Haik@discussions.microsoft.com]
Posted At: Thursday, March 20, 2008 1:26 AM
Posted To: microsoft.public.pos
Conversation: Delay in the First Credit Card Transaction of the day
Subject: Re: Delay in the First Credit Card Transaction of the day

We have the exact same problem with one of our clients. They just run a
transaction every morning for 10 cents with a comapny credit card, and
that
seems to work for them. But it is a problem, that must be addressed.
 
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J

Jasoncleme

Just a thought.
Try adding a Netgear Gigabyte Switch to Database server, if the QSC Database
is not local.
 

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