Delay in the First Credit Card Transaction of the day

Discussion in 'Microsoft Point Of Sale' started by DanielSie, Mar 19, 2008.

  1. DanielSie

    DanielSie Guest

    Hello,

    I have 3 stores and all of them are experiencing the same problem. The first
    credit card transaction of the day seems to take a much longer time to
    complete/process. Does anyone else have this issue? The delay is about 1
    minute but they always go through.

    Could this be a problem lying the credit card processor? Is there anyway to
    solve this problem? It's just a little awkward that the customer is standing
    right in front of the cashier and waiting that long for credit card
    transaction to go through.

    Thanks,
    Daniel
     
    DanielSie, Mar 19, 2008
    #1
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  2. DanielSie

    Ryan @ RITE Guest

    We have had this same issue at a few locations for sometime now. No
    resolution we have found yet.

    --
    Thank you,

    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)

    http://www.rite.us
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)
     
    Ryan @ RITE, Mar 19, 2008
    #2
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  3. DanielSie

    Haik Guest

    We have the exact same problem with one of our clients. They just run a
    transaction every morning for 10 cents with a comapny credit card, and that
    seems to work for them. But it is a problem, that must be addressed.
     
    Haik, Mar 20, 2008
    #3
  4. Are you suing pc charge, if yes it is archiving the database



    CHICAGO CASH REGISTER
    Daniel Buntic

    847-965-9500
    -----Original Message-----
    From: Haik [mailto:]
    Posted At: Thursday, March 20, 2008 1:26 AM
    Posted To: microsoft.public.pos
    Conversation: Delay in the First Credit Card Transaction of the day
    Subject: Re: Delay in the First Credit Card Transaction of the day

    We have the exact same problem with one of our clients. They just run a
    transaction every morning for 10 cents with a comapny credit card, and
    that
    seems to work for them. But it is a problem, that must be addressed.
     
    daniel buntic, Mar 20, 2008
    #4
  5. DanielSie

    DanielSie Guest

    I'm not using PC charge.

     
    DanielSie, Mar 20, 2008
    #5
  6. DanielSie

    Ryan @ RITE Guest

    Re: Delay in the First Credit Card Transaction of the dayNor are we. This is strait RMS.

    --
    Thank you,

    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)

    http://www.rite.us
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)


    Are you suing pc charge, if yes it is archiving the database




    CHICAGO CASH REGISTER
    Daniel Buntic

    847-965-9500
    -----Original Message-----
    From: Haik [mailto:]
    Posted At: Thursday, March 20, 2008 1:26 AM
    Posted To: microsoft.public.pos
    Conversation: Delay in the First Credit Card Transaction of the day
    Subject: Re: Delay in the First Credit Card Transaction of the day

    We have the exact same problem with one of our clients. They just run a
    transaction every morning for 10 cents with a comapny credit card, and that
    seems to work for them. But it is a problem, that must be addressed.

    :
     
    Ryan @ RITE, Mar 20, 2008
    #6
  7. DanielSie

    Marc Guest

    Re: Delay in the First Credit Card Transaction of the daySame problem here too, straight RMS.

    Marc
    Nor are we. This is strait RMS.

    --
    Thank you,

    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)

    http://www.rite.us
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)


    Are you suing pc charge, if yes it is archiving the database




    CHICAGO CASH REGISTER
    Daniel Buntic

    847-965-9500
    -----Original Message-----
    From: Haik [mailto:]
    Posted At: Thursday, March 20, 2008 1:26 AM
    Posted To: microsoft.public.pos
    Conversation: Delay in the First Credit Card Transaction of the day
    Subject: Re: Delay in the First Credit Card Transaction of the day

    We have the exact same problem with one of our clients. They just run a
    transaction every morning for 10 cents with a comapny credit card, and that
    seems to work for them. But it is a problem, that must be addressed.

    :
     
    Marc, Mar 20, 2008
    #7
  8. DanielSie

    Ryan @ RITE Guest

    For posterity sake, we should all probably list what version of RMS and SQL,
    maybe even CC provider.

    RMS 1.3.1005
    MSDE 8.00.761
    P4 2.8 GHz Processor
    1.0GB of RAM
    Heartland Payments

    --
    Thank you,

    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)

    http://www.rite.us
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)
     
    Ryan @ RITE, Mar 20, 2008
    #8
  9. DanielSie

    jocelynp Guest

    Haha - Good call Ryan!!! I was just reading through this wondering what
    versions people were running, cc processors and even lane counts (should not
    really matter, but sometimes does).

    I know Tom is on the most recent v and I think is on the TSYS platform - I
    wonder if he is having like issues.
     
    jocelynp, Mar 20, 2008
    #9
  10. DanielSie

    DanielSie Guest

    RMS v1.3
    Visanet
    Paymentech
     
    DanielSie, Mar 20, 2008
    #10
  11. DanielSie

    DanielSie Guest

    RMS v1.3
    Visanet
    Paymentech
    2 lanes
    MSDE
     
    DanielSie, Mar 20, 2008
    #11
  12. DanielSie

    Marc Guest

    RMS 2.0.0110
    First Data via Vital
    2 lanes
    Sql Server 2005

    Marc
     
    Marc, Mar 20, 2008
    #12
  13. DanielSie

    BD Guest

    I did have such problems with pc charge. But you re using the
    integration which should work flawlessly, again integrations are not
    easy to resolve especially credit card problems. I doubt micrsosoft will
    help you with this even if you open an paid incident call.

    I did setup a customer today with vital and I m trying to duplicate that
    error but I can't.

    Is the pc setup with a static ip and dns address. Try using this dns
    address 208.68.220.220 its opendns.org sometimes we had trouble with pc
    charge recognizing the right dns address. So we put the pc with the
    above dns address. Never had a problem after we made the change.

    Hope that helps

    _____

    From: Ryan @ RITE [mailto:]
    Posted At: Thursday, March 20, 2008 12:34 PM
    Posted To: microsoft.public.pos
    Conversation: Delay in the First Credit Card Transaction of the day
    Subject: Re: Delay in the First Credit Card Transaction of the day


    Nor are we. This is strait RMS.


    --
    Thank you,



    Ryan Sakry
    Program Manager
    Retail Information Technology Enterprises (RITE)

    http://www.rite.us
    320-230-2282 ext. 4002 (Office)
    320-230-1796 (Fax)




    Are you suing pc charge, if yes it is archiving the database



    CHICAGO CASH REGISTER
    Daniel Buntic

    847-965-9500
    -----Original Message-----
    From: Haik [mailto:]
    Posted At: Thursday, March 20, 2008 1:26 AM
    Posted To: microsoft.public.pos
    Conversation: Delay in the First Credit Card Transaction of the day
    Subject: Re: Delay in the First Credit Card Transaction of the day

    We have the exact same problem with one of our clients. They just run a
    transaction every morning for 10 cents with a comapny credit card, and
    that
    seems to work for them. But it is a problem, that must be addressed.
     
    BD, Mar 21, 2008
    #13
  14. DanielSie

    Jasoncleme Guest

    Just a thought.
    Try adding a Netgear Gigabyte Switch to Database server, if the QSC Database
    is not local.
     
    Jasoncleme, Mar 25, 2008
    #14
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