Disappearing Cash Payments



I am using Peachtree Acctg 2003
The organizations uses the Balance Forward accounting system. Payments are all posted as pre-payments.

Frequently a cash payment is "lost". It appears on the payments list. Is posted to Accts Receivable and Cash, but does not appear on the customer account record. The date is entered correctly.

The only way I have found to correct it is to re-post the
"lost" transaction and change the account numbers to Dr and Cr the same account.

Any ideas?



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