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G

Guest

I see my transactions being downloaded from my bank but
they are never there when I try to update them into Money
2004. Where do they go and why do they not appear for me
to update my transactions. this use to work and then it
stopped. very frustrated.

DM
 
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B

Blue Yonder

I see my transactions being downloaded from my bank but
they are never there when I try to update them into Money
2004. Where do they go and why do they not appear for me
to update my transactions. this use to work and then it
stopped. very frustrated.

DM
I have spent a total of three hours so far on the telephone with
Microsoft support for the same problem. I can't remember how many times
I've installed/unistalled/reinstalled MS Money 04Deluxe. I can get bank
updates but not stock and/or mutual fund quotes. Also, Money updates
don't run. Won't even work for the sample file Money comes with.

Am expecting a call tomorrow from Level 3 support as they now suspect
there's somthing amiss in the registry. The Level 2 support person was
very good but my heart sank when he suggested the next step would be to
format my hard drive and reinstall everything from scratch. I'm not
ready for that.

For the record, I run Win98SE, Norton Antivirus 2003, ZoneAlarm and IE6.
My daughter owns a computer withthe same configuration except without
Norton Antivirus, and the Money04 and my data file run perfectly fine on
her PC. Go figure.
 
E

Ed

I was having a great deal of trouble installing XP and
Norton 2003 on my laptop. Money wouldn't install at all.
I loaded XP, ZoneAlarm, Office, and a few other things,
then I loaded Money2000 and I get all my online stuff
just fine. I loaded AVG AntiVirus software and learned to
do without all the options of Norton.

Hope this helps.
 
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B

Blue Yonder

Blue said:
I have spent a total of three hours so far on the telephone with
Microsoft support for the same problem. I can't remember how many times
I've installed/unistalled/reinstalled MS Money 04Deluxe. I can get bank
updates but not stock and/or mutual fund quotes. Also, Money updates
don't run. Won't even work for the sample file Money comes with.

Am expecting a call tomorrow from Level 3 support as they now suspect
there's somthing amiss in the registry. The Level 2 support person was
very good but my heart sank when he suggested the next step would be to
format my hard drive and reinstall everything from scratch. I'm not
ready for that.

For the record, I run Win98SE, Norton Antivirus 2003, ZoneAlarm and IE6.
My daughter owns a computer withthe same configuration except without
Norton Antivirus, and the Money04 and my data file run perfectly fine on
her PC. Go figure.
I have not yet heard form MS support on this issue. Tomorrow, please!!!

In the meantime, I've had a curious success, followed by a familiar
failure in trying to resolve this issue. See my message posted 1/5/04
for details.
 

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