Error reporting has stopped working


S

sheffieldsteeler

I have MS money installed using W7 and it has worked perfectly until this
evening when I tried to launch and received the following message "Microsoft
Money error reporting has stopped working". It goes on to look for a
solution which it fails to do so and then the file is closed. I have tried a
reboot followed by a reinstall and the same problem reoccurrs. Any help
appreciated with a solution - the US site offers nothing useful.
 
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C

CharlieDoc

sheffieldsteeler said:
I have MS money installed using W7 and it has worked perfectly until this
evening when I tried to launch and received the following message "Microsoft
Money error reporting has stopped working". It goes on to look for a
solution which it fails to do so and then the file is closed. I have tried a
reboot followed by a reinstall and the same problem reoccurrs. Any help
appreciated with a solution - the US site offers nothing useful.
 
C

Cal Learner

I have MS money installed using W7 and it has worked perfectly until this
evening when I tried to launch and received the following message "Microsoft
Money error reporting has stopped working". It goes on to look for a
solution which it fails to do so and then the file is closed. I have tried a
reboot followed by a reinstall and the same problem reoccurrs. Any help
appreciated with a solution - the US site offers nothing useful.

Copy Sample.exe from your Money install folder to your Documents
folder. In Windows Explorer, right-click that copy and choose
Open. If that file opens and works correctly, the problem would
appear to be with your Money file.

While you are thinking of it, copy your current *.mny and recent
*.mbf files to other media, so that you have an extra copy.

Then try a standard level 2 repair of your *.mny file with the
method described in http://support.microsoft.com/kb/902466 for your
version of Money. This will try to make a repaired version of your
file. If that does not fix things, File->Restore a *.mbf file. Do
not restore to the "default location". Instead Browse to your
Documents folder, and choose a new name.

Another thing that you can try is to right-click the icon that you
normally use to open Money. Choose RunAsAdministrator. If things
work in that case, but not when you open Money normally, post back.
Try starting Money by right-clicking Sample.mny from your
installation folder within Windows Explorer. If that works, consider
restoring a backup.

If that does not work, there are a couple of other different things
to try.
 
C

Cal Learner

I have MS money installed using W7 and it has worked perfectly until this
evening when I tried to launch and received the following message "Microsoft
Money error reporting has stopped working". It goes on to look for a
solution which it fails to do so and then the file is closed. I have tried a
reboot followed by a reinstall and the same problem reoccurrs. Any help
appreciated with a solution - the US site offers nothing useful.
Do you McAfee?
 
A

alelwells

Cal Learner said:
Do you McAfee?
.
Alelwells - i have tried to follow the repair option offered by Cal but money can't repair as it will not open - says error reporting has stopped and then closes. it was working 2 days ago, so what have microsoft done to not make it work? I need to get access to my money file asap - so please tell me how it should be fixed
 
S

sheffieldsteeler

I assume you meant do I have McAfee installed? Yes I have. Many thanks for
your reply but on trying again this morning to access Money it worked as
normal so i did bnot have to pursue your suggestion. However when I tried to
access Money on another computer last night after my post i got exactly the
same response message re error reporting.

Since I no longer have an issue I am loathe to seek the rason for the
temporary problem so not sure if it is an MS issue, a McAfee issue or
something specific to me. However the following post from alelwells seemed
to have s imilar issue although not sure for him whether it was temporary
like mine.
 
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C

Cal Learner

I assume you meant do I have McAfee installed? Yes I have.
There is a recent big thread on microsoft.public.money from people
who had a similar problem. McAfee may have implemented a fix.
 
J

John Scott

--
John Scott


Cal Learner said:
There is a recent big thread on microsoft.public.money from people
who had a similar problem. McAfee may have implemented a fix.

.
 
J

John Scott

--
John Scott


Cal Learner said:
There is a recent big thread on microsoft.public.money from people
who had a similar problem. McAfee may have implemented a fix.

.
I too had the same problem last night and unfortunately it is still the same.
What do I do? Disconnecr McAfee?
 
C

Cal Learner

I too had the same problem last night and unfortunately it is still the same.
What do I do? Disconnecr McAfee?
Here is an extract from a recent posting:

Has anyone solved it yet? I've managed to get mine working and get
everything back as it was. If you go into McAfee the restore bit and look in
the files section there should be a "quarantined" file that belongs to Money
program with the name Artemis in it. If you click the check box and click
restore, you should in theory be able to work Money again. I did that and
everything has been fine, touch wood.
Now I don't know if the file would be the same on Money 2005 UK. If
you don't see such a file, look for another quarantined file.
 
J

John Scott

I have done that-going into McAfee restore -found the artemis file ,
restored it and bingo Money is working again. Fantastic! Thanks Cal.
One observation: make sure you go into files and not programs
John Scott
 
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A

alelwells

followed the suggestion and money file now working - thank you very much
happy new year.
 
I

IanB

I have to say that I have had exactly the same error but as a result of
having performed an archive procedure on my main data file. Now, both under
XP and Win 7 with MS Money 2005 UK I get the same error as you report. The
fact that this has occurred within a month or so suggests that the "problem"
lies at the door of Microsoft - that there has been a hotfix that has
produced this characteristic problem. Having restored my original file - all
is back to normal but I'd prefer to archive old transactions and work with a
smaller file. Will someone from Microsoft please investigate and provide us
with a solution?
 
T

teabag

If you are determined to archive - just do it.

But you have been warned - everyone I know who knows anything about Money
(and that includes all the MVPs) will tell you that 'archiving' makes no
useful difference, but is well capable to leading to difficulty.

Use 'Reports' if you don't want to see historic data. Don't scroll back so
far when looking at ordinary transactions.

teabag
 
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G

goodgoff

Somewhat belated response but I also have found large files dating back 10
years cumbersome. It helps sometimes to restrict dates viewed by going to:
Accounts/Account tools/Change Register View (in header box) to say Last 3
months or Last 12 months
 

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