error : tool id already exist


J

Jose

Hello everybody, I am staring my day, and try to open Store Operations
Manager. and I am getting this error. TOOL ID ALREADY EXIST. then it close. I
try restarting the computer, went back a day. but nothing work. any ideas?.
thanks
jose
 
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J

Jason

I just posted this in another thread.

I think it has to do with Digital Retail Solutions DRS free trial.

Did you install it? I just installed it and immediately got this error.

Not happy...
 
J

Jose

What I did was install a custom report. and ever since I did it stop working.
I uninstall the report. but not going anywhere.
thanks
jose
 
J

Jason

Move all of the .qrp files in your reports directory somewhere else (empty
the reports directory).

Open SO Mgr to make sure it opens as normal.

One by one, add the report files back and open manager. Eventually you will
find the culprit.
 
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G

Greg [DRS]

This error will only occur if you already have a custom report with an
almost identical name in your Reports folder.

In the cases reported so far, the offending report is named Custom - Layaway
(Detailed) with Payment Report.qrp.
You can either delete this report or rename it to resolve this issue.
To delete it, run My Computer and locate the folder called Program Files,
Microsoft Retail Management System, Store Operations, Reports, Custom -
Layaway (Detailed) with Payment Report.qrp. Right-click and select Delete.
To rename it instead, right-click and select Rename. We suggest Custom -
Layaway Details with Payments.qrp.
Note: If file extensions are not visible in My Computer you can ignore
".qrp" in the filename.

We have also removed this report from the installer if you'd like to
download and install the Toolkit again without this report.

RMS Toolkit 30 day trial download:
http://www.digitalretailer.com/TKdemo-dl.htm

We have tried to keep our report names meaningful so other custom reports
could also cause this error, especially if you collect reports from various
sources.
If required, sort your Reports folder alphabetically by clicking on the Name
column in My Computer.
Review the reports named "Custom -" and rename any other custom reports that
appear to be almost identical. This might be related to upper/lowercase
letters or an extra space in the report name.

We apologize for any inconvenience this issue may have caused you. If you
experience any other problems during your trial, please do not hesitate to
contact our support office for assistance.

Each of our applications includes a detailed Help file with links for
Contact information and Make a Suggestion. You can use Make a Suggestion to
report a bug or to suggest enhancements and new features. In general we
upgrade our utilities once or twice a year and post updates and fixes as
needed.

Greg
Digital Retail Solutions
www.digitalretailer.com/rmsaddins
 
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