USA Fund EZ Software Glitch

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For those of you who use Fund EZ. I am experiencing a glitch in the program and wondering what the resolution might be.

Here is the scenario:
A cash disbursement was recorded in Fund EZ, the disbursement total is reflected when I run the G/L detail for the bank account.
However, when I run the trial balance or account detail report for the same cash account the cash disbursement is not showing on the reports.

Essentially, the cash disbursement is not making its way to the trial balance even though it was recorded in the G/L detail.

Has anyone else experienced this issue with Fund EZ before?

Thanks,