Gift Cards


P

PRJ

We have been issuing gift cards by accepting tender through RMS, then loading
the cards through a separate Eclipse terminal provided by our non-preferred
merchant services provider (TeleCheck/FirstData). We have yet to be asked to
redeem a gift card and we are a little concerned at how this will work with
RMS and inventory records, etc..

The Eclipse will deduct the amount from the card, but how should the
transaction be handled in RMS??? We have set up a Tender Type for 'Gift
Card', but haven't tested it out. It seems to me there could be some issues
that may arise. Once we've redthe gift card amount on Eclipse, can we just
enter it in that tender type box, then enter any additional amounts in the
appropriate tender box? Is it that simple?

Anyone have any experience with this situation? OR just thoughts on it?

-- WineGuy
 
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G

Glenn Adams [MVP - Retail Mgmt]

Yeah, it's that simple - provided you think using an external terminal
is simple :)

Make sure you used an "Other" tender type. You should probably select
the option to use multipe entries - for when someone has 2 cards to redeem.

If you are using accounting integration make sure your sales and reloads
of gift cards post as liabilities, and that your gift card tenders
reduce those liabilities...

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
(e-mail address removed)
 
P

PRJ

First... where is there a place to set to allow multiple entries of the same
tender type? I know I can take multiple types, and I THINK I'm set to split
totals to two of the same credit card type, but I'd like to check to be sure.

And NO, using a separate terminal for gift cards, checks and debits is not
simple, but I had very good reasons for using First Data (mostly very much
better rate structure) and was promised that ICVerify would bridge the gap.
It is not 'simple' but it works.

One issue is that we have reaon to use a restaurant-type 2-stage 'check'
with a tip line. As far as we could determine, RMS will not do that at all.
The stand-alone terminal can allow us to do it.
 
G

Glenn Adams [MVP - Retail Mgmt]

On the Tender Type Properties, there is an option that says "allow
multiple entries". If this entry is checked, if you enter the value of
one gift card for part of the total transaction amount, another tender
line will appear where you could enter an additional value from another
gift card. Just like splitting a tender between 2 different visa cards...

Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
(e-mail address removed)
 
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P

PRJ

Thanks. I see that had been checked on the various credit card types, but
missed it on the gift card.
 

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