HMRC being their usual


P

PeterSaxton

"I submitted a 64-8 for my above client in June 2008 – see attached.

I received documents from HMRC giving information about my client –
see attached. Please note, although the national insurance number is
correct HMRC seem to be incapable of getting his name correct.

I phoned 0845 3021432 W Yorkshire and Craven Area but they refused to
discuss my client with me saying I was not registered as an agent. I
pointed out that I had been receiving documents about the client and
your staff suggested that I could have been an agent then but not now.
I explained that was unlikely as my client phoned me yesterday asking
me to perform some task for him that related to tax. I asked when I
had ceased to be an agent but they said I was not authorised to
receive this information!

I regularly have to spend hours on the phone dealing with the
incompetence of HMRC when a task should take a few seconds.

I need the following from you:

1. Please explain why your staff would not talk to an authorised
agent,
2. Please explain what you are doing to ensure that this will not
happen again,
3. Please give me your assurance that this will not happen again, and
4. Please give me the telephone number of a member of HMRC staff who I
can call if I have problems such as this. I don’t to be put through to
one of those messages that mean something along the lines of “We don’t
have enough staff to answer calls. Please waste your time.”

I see that on your website you like to spell Middlesbrough as
“Middlesborough”. I use your website to copy addresses into letters so
I have to correct this error every time. I have been promised that a
correction will be made for several years now but there seems to be
nobody with sufficient ability to carry out such a simple task."
 
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M

Mike Lewis

From: "PeterSaxton said:
Newsgroups: uk.business.accountancy
Sent: Thursday, August 27, 2009 12:37 PM
Subject: HMRC being their usual
"I submitted a 64-8 for my above client in June 2008 – see attached.

I received documents from HMRC giving information about my client –
see attached. Please note, although the national insurance number is
correct HMRC seem to be incapable of getting his name correct.
<snip>

I don't have all this trouble but I do notice different things.

when the collector is calling me to chase for PAYE payments (for those
clients who gave them my number:-| ) I notice there a a lag of a few seconds
before they speak. Clearly it is an autodialler. I am practising hanging up
rather than saying "hello, hello" to a machine. If they moan at me they will
get an earful about their rude calling technique.
 

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