How to deal with returns?


J

Jeff Taylor

I made a sale of an item that was paid by credit card. Later the item
was returned. I issued a credit memo/refund for the item with the
credit going to the customer's credit card. That all worked fine. The
customer got his refund, and QB credited the item to my inventory and
debited my sales. The problem is that my accounts receivable now shows
a deficit for the amount refunded, and the customers account shows a
credit. Why did this happen and how do I fix it and avoid this in the
future? I probably did the refund wrong, but I can't tell where the
problem is.

Thanks for any help,

Jeff Taylor
 
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