HQ Server HQ Client


S

Sammy

Running HQ Server and HQ Client version 2.0.0120. I have set them to run as
a service using KB article 921200 How to set RMS HQ Server & HQ Client as a
Windows service. When I look in services it shows them as running, however
they are not communicating. What would prevent them from running as
scheduled?
 
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D

Dann Fuller

In my experience, setting up HQ Client to run as a service results in the
service not communicating when the computer reboots. The service is running,
but no communication happens with the server. There's no log info anywhere
that points to a problem. Restarting the service in the Services tab gets
things working again.

Our vendor has seen it working at other locations, so it's possibly our
environment. Rather than fight with it, I just wrote two simple scheduled
tasks. One to stop the HQClient service and another to start it (I probably
could have written one to restart, but oh well). They run early in the
morning before any store opens and well after any update-mandated or
scheduled reboot.

With that in place, I haven't had a problem with HQClient not communicating
in months.

Dann
 
J

Jeff @ Check Point Software

Sammy,

We haven't seen it work too reliably either.

We just setup a Scheduled Task for HQ Client using the option "At System Startup" with XP or "At Startup" with Vista




Running HQ Server and HQ Client version 2.0.0120. I have set them to run as
a service using KB article 921200 How to set RMS HQ Server & HQ Client as a
Windows service. When I look in services it shows them as running, however
they are not communicating. What would prevent them from running as
scheduled?
 
S

Sammy

Did you write a batch file for the scheduled task?

Microsoft recommended I copy and paste the HQ Client in the startup folder.
I have tested and they do start up, however I'm still not communicating. The
only way to communicate seems to be to click on HQ Client and manually open
the program.

Thanks !
 
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J

Jeff @ Check Point Software

Sammy,

No need for a batch file, when going through the Task Scheduler wizard, select the HQClient.exe in the C:\Program Files\Microsoft Retail Management System\Headquarters Client folder.

If you are having problems running the client, first I would check the scheduling in HQ Manager | Admin | Stores | Properties | Connection Schedule and make sure that's correct.




Did you write a batch file for the scheduled task?

Microsoft recommended I copy and paste the HQ Client in the startup folder.
I have tested and they do start up, however I'm still not communicating. The
only way to communicate seems to be to click on HQ Client and manually open
the program.

Thanks !
 

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