Identifies separate accounts but duplicates transactions of one

[Devin]

After set up NEW ACCOUNT (Banking), Deluxe 2006 goes online and finds the 3
accounts I have at my institution. On “Confirm Account Type†Money correctly
identifies the 3 accounts with their varying balances (only one account has a
balance above $0.00, so the other two are blank, so only ‘Check Acct. A’
lists a balance, which is correct) as well as their correct last four digits.
On “Are you already keeping track of these accounts in Money†I select No.

Money then lists the three accounts on its Home Page, as well as under
Banking but now the accounts with no balances have the exact balance of
‘Check Acct. A’ as well as IT'S transaction history, and everything is being
tabulated throughout Money completely inaccurately. Hence:

Check Acct. A…… correct balance….correct transaction history
Check Acct. B…Wrong Balance, actually has that of A’s…Wrong transactions,
actually dulplicate of A’s
Savings Acct….Wrong Balance, actually has that of A’s…Wrong transactions,
actually duplicate of A’s

This is what Money has downloaded and accepted for all three accounts. I’d
appreciate any ideas to resolve this major bug that has rendered Money
effectively useless for me?

I will send a response shortly with what I’ve attempted so far to correct it.

 

[Devin]

What I’ve done so far to correct this:

[I failed to mention: The accounts appear, with their balances and
transaction history’s, correctly on my institution’s web site]

I’ve manually voided the 70+ transactions in both Check Acct. B (“Bâ€) and
Savings Acct. (“SAâ€) that were actually the transactions of Check Acct. A
(“Aâ€), and then I manually adjusted the balance to $0.00 for the B and SA
accounts. However, on future online updates, won’t this again become screwed
up as Money on the download duplicates A's transactions and balances into B
and SA? Additionally, what about the actual transactions and balances of B
and SA? I need to know and keep track of these. Furthermore, Money still
counts these duplicate transactions on its report, which, thusly, reports
everything everywhere inaccurately. And the amount of time and effort it
took to do this was enormous.

I tried deleting B and SA from Banking. However, the duplicate and wrong
transactions still appear in reports since I cannot actually delete either
account – Money tells me if I delete these two, I’d have to delete ALL,
including A, so to just *close* the account of B and SA (I assume it does so
because its connecting these accounts to each other, since it found them
online at my institution from my log in when I set up new account). However,
doing so means I cannot keep track of B and SA, which effects everything from
my budget and balances to all reporting features and, further, *for some
reason* even though the accounts were *closed* in Money, their transactions
were still included in the reporting sections.

I’ve searched Microsoft support for something on this but couldn’t find
anything. The closest I found was about duplicate accounts. But these are
not duplicate accounts, they are separate accounts at the same institution.
Only, the problem is, two of the three accounts are listing *instead* of
their own balances and transactions, the balance and transactions of account
A.

I thought maybe attempting “Merge duplicate accounts†may help, but Money
states on the next screen “You have no accounts to merge.â€

I have browsed to http://support.microsoft.com/kb/889926/en-us entitled
“Duplicate accounts are created after you set up Money 2005 or Money 2006 to
download your online information.†However, this suggests that I merge
duplicate accounts, and as I’ve written above, this option does not work.
And importing the data into the other account would duplicate within the
account everything twice, which would make matters infinitely worse.

I have tried deleting the transactions one by one in B and SA but what
happens on the next update? Also what about updating the transactions that
actually have occurred in B and SA? And keeping track of their actual
balances and transactions?

Much appreciated.

 

[Cal Learner-- MVP]

I’ve manually voided the 70+ transactions in both Check Acct. B (“B”) and
Savings Acct. (“SA”) that were actually the transactions of Check Acct. A
(“A”), and then I manually adjusted the balance to $0.00 for the B and SA
accounts. However, on future online updates, won’t this again become screwed
up as Money on the download duplicates A's transactions and balances into B
and SA? Additionally, what about the actual transactions and balances of B
and SA? I need to know and keep track of these. Furthermore, Money still
counts these duplicate transactions on its report, which, thusly, reports
everything everywhere inaccurately. And the amount of time and effort it
took to do this was enormous.

I tried deleting B and SA from Banking. However, the duplicate and wrong
transactions still appear in reports since I cannot actually delete either
account – Money tells me if I delete these two, I’d have to delete ALL,
including A, so to just *close* the account of B and SA (I assume it does so
because its connecting these accounts to each other, since it found them
online at my institution from my log in when I set up new account). However,
doing so means I cannot keep track of B and SA, which effects everything from
my budget and balances to all reporting features and, further, *for some
reason* even though the accounts were *closed* in Money, their transactions
were still included in the reporting sections.

I’ve searched Microsoft support for something on this but couldn’t find
anything. The closest I found was about duplicate accounts. But these are
not duplicate accounts, they are separate accounts at the same institution.
Only, the problem is, two of the three accounts are listing *instead* of
their own balances and transactions, the balance and transactions of account
A.

I thought maybe attempting “Merge duplicate accounts” may help, but Money
states on the next screen “You have no accounts to merge.”

I have browsed to http://support.microsoft.com/kb/889926/en-us entitled
“Duplicate accounts are created after you set up Money 2005 or Money 2006 to
download your online information.” However, this suggests that I merge
duplicate accounts, and as I’ve written above, this option does not work.
And importing the data into the other account would duplicate within the
account everything twice, which would make matters infinitely worse.

I have tried deleting the transactions one by one in B and SA but what
happens on the next update? Also what about updating the transactions that
actually have occurred in B and SA? And keeping track of their actual
balances and transactions?

See http://support.microsoft.com/oas/default.aspx?gprid=8525 and
select the appropriate support link, assuming you purchased Money
2006. If you have the boxed CD rather than having downloaded from
Microsoft, choose "Show all products…." from the above link. Choose
"E-mail Support".

The ID that you will be asked for is the serial number from
Help->About. Write that down.

 

[Devin]

Thank you Cal Learner. I purchased and own Money 2004 (educationally) but
never fully moved into it cause, for lack of far better reasoning and to be
preventional, I was still in college. I downloaded Deluxe 2006 trial so that
I may compare it to Quicken to see how I can best manage my finances and
debt. I tried contacting MS support, but they only allow me to post to these
forums via my serial on the trial.

I cannot see how to effectively work around this detrimental problem.

I have to delete the entries and manually adjust the balance on the other 2
accounts every day (every update) and be vigilant about comparing against my
online statements. I can essentially only monitor one account at the
institution.

If anything else comes to mind, or if someone else has a solution, please
provide as I'm still going over documents to see if there is a resolve for
this. I've already entered so much information and have spent a criminally
disturbing amount of time.

Thanks.

 

[Cal Learner-- MVP]

I purchased and own Money 2004 (educationally) but
never fully moved into it cause, for lack of far better reasoning and to be
preventional, I was still in college.

First, I have not tried to work thru your complex problem
completely. I suspect it could involved data via a third party. You
have not identified the institution, so I would not know.

Money 2004 had a simpler method. With it you set up accounts for
online access, but only to those institutions that provided the
servers. . Money 2005 and 2006 have a method that can work with more
institutions, because it can have a third party get the data from
the institution's web site. It can still work with the institutions
that provide servers.

With that came a difference in access wherein Money gets all of the
accounts that you can access from the institution without you
specifying which, and the making the separate accounts that you
merge. Often that merge works as you would like. But if it does not,
I think you would need the Microsoft support people to deal with.

I downloaded Deluxe 2006 trial so that
I may compare it to Quicken to see how I can best manage my finances and
debt. I tried contacting MS support, but they only allow me to post to these
forums via my serial on the trial.

I cannot see how to effectively work around this detrimental problem.

Yeah. I noticed that with your posting of the same pair of postings
I think three times. It seems too complex for me, yet lacking
information that I did care to inquire into, to try to get into.

If you think that somebody on the group could help, it is possible.
But it would probably be from somebody who knows what bank you are
talking about. ... or at least what the description of your FI said
at http://www.microsoft.com/money/bankonline.aspx . Even then, I
don't know how you would troubleshoot that account merging if it did
not work. You can buy Money 2006 Deluxe premium at Sams or Costco
for about $25. Then you could get the Microsoft email support.

If you still have Money 2004 Deluxe, you could try installing that.
Both versions can coexist on the same computer. It does each account
separately. Then when it is working, you could convert that file to
Money 2006.

 

[Devin]

Thanks again Cal Learner. I hope the favor is returned someday.

The institution is Union Bank of California ("UBOC"). I checked the link
you sent and I'm not paying the extra fee to use online banking *through* MS
Money, but automatically downloading statements only. Do you think that may
be the problem?

Re: such a complicated prob. I know, tell me about it. Though I have tried
hard to explain it in an uncomplicated way. Forgive for not having more time
to write less.

 

[Cal Learner-- MVP]

The institution is Union Bank of California ("UBOC").

That should work with Money 2004 too.

I checked the link
you sent and I'm not paying the extra fee to use online banking *through* MS
Money, but automatically downloading statements only. Do you think that may
be the problem?

No.

 

[Devin]

Thanks again. Tried installing and opening *.mny file in 2004. Didn't work.
Going to try a work around since I've spent an eternity putting everything
into 2006. I'm still tryin!