M
Mike
After about half a dozen emails to Microsoft technical support regarding how
I can be assured I'm able to reinstall Money after support is cancelled,
they said they couldn't help me and recommended I contact Digital River, the
Microsoft store I originally purchased M07 from. After three emails to
Digital River, they said they couldn't help me and recommended I contact
Microsoft technical support.
Finally, being fed up, I shot this email reply off to Digital River. I'm
curious how they'll respond:
*******************
I've already gone through half a dozen emails with technical support.
They've referred me to you. To be quite honest, I'm starting to get
irritated that no one seems to want to help me and feel as if I'm getting
the run around. I purchased the product from you, Digital River. When I
bought it, the program itself (aside from the online services) was NOT
promoted as something that could be used for only a limited time.
Also, the EULA lists nothing about being able to use it for only a limited
time. As a matter of fact, the EULA specifically states that I am, in fact,
allowed to uninstall and reinstall Money, with no mention of limitations
(save for the number of computers it can be installed on at any one time):
Obviously, the lack of support prohibits me from being able to do that which
is expressly allowed in the EULA. As a result, I'd like to request a
refund. Please let me know what information you would need from me and what
steps must be taken in order to accomplish this.
thank you,
mike.
I can be assured I'm able to reinstall Money after support is cancelled,
they said they couldn't help me and recommended I contact Digital River, the
Microsoft store I originally purchased M07 from. After three emails to
Digital River, they said they couldn't help me and recommended I contact
Microsoft technical support.
Finally, being fed up, I shot this email reply off to Digital River. I'm
curious how they'll respond:
*******************
I've already gone through half a dozen emails with technical support.
They've referred me to you. To be quite honest, I'm starting to get
irritated that no one seems to want to help me and feel as if I'm getting
the run around. I purchased the product from you, Digital River. When I
bought it, the program itself (aside from the online services) was NOT
promoted as something that could be used for only a limited time.
Also, the EULA lists nothing about being able to use it for only a limited
time. As a matter of fact, the EULA specifically states that I am, in fact,
allowed to uninstall and reinstall Money, with no mention of limitations
(save for the number of computers it can be installed on at any one time):
Obviously, the lack of support prohibits me from being able to do that which
is expressly allowed in the EULA. As a result, I'd like to request a
refund. Please let me know what information you would need from me and what
steps must be taken in order to accomplish this.
thank you,
mike.