Indian call centres


A

alalagandan

Indian call centres !

I had a pickle of a problem today!
One of my Two credit card ONLINE accounts was not working, so I called
the 08457 number recommended by the bank. The LADY from Fife, near
Edinburgh answered after 10 minutes of interminable button pushing !
"hi, my online credit card account is not working !"

"is it a Credit card or Debit card ? "
"Credit card !"
"card number"
******************
This line is for phone Queries only, so I will put you through to
Online Help desk, Please wait !
after 3 minutes waiting, and running up a substantial amount of
penny's, I decided to hang up and call again !

Second Time

This time another LADY (I called a Leeds number) answered !
I explained the problem and she took all the details and said this
line is only for new applicants who want to transfer their balance.
and I don't know what is the phone number for Online help desk.
(eventhough it was right in front of her !)

Third Time

I called a number in Halifax this time, and it was a bloke.
He took all the details, Again and was atleast sympathetic to my
plight.
He asked my online Sign in name and I told it was ********.
He said it's not correct, eventhough I was staring it right in front
of me,
and has nothing to do with my query!
and asked me to call back later.

Fourth Time

This time I called the Online help desk again (after 5 PM) and it went
to a Indian Call centre !
I held my nerve and reasoned , it can't be worse than my previous
attempts !
The guy took my details and I told him
"One of my Two credit card ONLINE accounts was not working"

He said "go to your online account"
"delete both your accounts !"

oh my god ! This fellow is mad !
He doesn't know what he is doing !
being paranoid I thought
I'am going to lose all my *******.

I bit my tongue and did what he told !

He said "now add your accounts back !"
and Voila ! both my credit card ONLINE accounts were working !
and this was over in 6 minutes !

Moral of the story

I would rather call a Indian call centre first,and hedge my bets,
rather than call a local call centre !

1. because they don't have a clue what they are talking about.
2. Local call centres employ people with a few GCSEs and no technical
knowledge.
3. Indian call centres employ people with professional
qualifications , who are very good at technical Know how.
 
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A

Allen

Moral of the story

I would rather call a Indian call centre first,and hedge my bets,
rather than call a local call centre !

1. because they don't have a clue what they are talking about.
2. Local call centres employ people with a few GCSEs and no technical
knowledge.
3. Indian call centres employ people with professional
qualifications , who are very good at technical Know how.
I had a terrible experience of a foreign call centre, poor standards, poor
security, poor service.
I complained to the UK company centre, when I found the details.

And I would have complained about anyone who gave poor service.
 

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