Internet Connection


P

Pat

I'm trying to update my tax service and Peachtree Complete Acctg 2004
continually gives me the message that it Cannot connect to the
internet.

I have DSL and am connected. It works for any other program - just not
Peachtree. I've disabled my firewall and Norton and still cannot get
it to connect.

Any suggestions?
 
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S

Struct

I'm trying to update my tax service and Peachtree Complete Acctg 2004
continually gives me the message that it Cannot connect to the
internet.

I have DSL and am connected. It works for any other program - just not
Peachtree. I've disabled my firewall and Norton and still cannot get
it to connect.
Firstly if you are on XP, you may safely turn Windows Firewall back
on. It won't be controlling your outbound traffic. The fact that
everything else works save Peachtree indicates it is not configured
properly.

Unfortunately I do not have Peachtree loaded on this computer so I
cannot describe the exact process, but look around through the option
screens for a connection method. You are most likely using a LAN
connection, so make sure that is specified. I have seen it prompt the
first time it tries to update, so perhaps you used to be on dialup
then switched and it's getting confused.

HTH
 
L

Laura

Struct said:
Firstly if you are on XP, you may safely turn Windows Firewall back
on. It won't be controlling your outbound traffic. The fact that
everything else works save Peachtree indicates it is not configured
properly.

Unfortunately I do not have Peachtree loaded on this computer so I
cannot describe the exact process, but look around through the option
screens for a connection method. You are most likely using a LAN
connection, so make sure that is specified. I have seen it prompt the
first time it tries to update, so perhaps you used to be on dialup
then switched and it's getting confused.

HTH
The place to define your Internet connection is located under
Options>>Define Internet Connection. In your case, you want to specify "Use
a direct Internet connection"
 
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