Intuit no longer supports Quicken


S

Stubby

I had a major problem with Q2010R7 and called Intuit. They
instructed me to seek help on a certain web page. The ads for
support there charge by the minute, and the agreement you sign onto
says they have no responsibility of any kind. In fact, there isn't
even an address for the company! Be careful and backup every time you
leave Quicken so you can avoid a major loss after it clobbers your
data!
 
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N

Notan

I had a major problem with Q2010R7 and called Intuit. They
instructed me to seek help on a certain web page. The ads for
support there charge by the minute, and the agreement you sign onto
says they have no responsibility of any kind. In fact, there isn't
even an address for the company! Be careful and backup every time you
leave Quicken so you can avoid a major loss after it clobbers your
data!
Did you try http://quicken.intuit.com/support/index.jsp?
 
S

Stubby

Did you tryhttp://quicken.intuit.com/support/index.jsp?
No. A trust account and all the securities in it disappeared. I
felt I wanted to speak to a competent human to resolve the issue. (In
the end I was able to use a backup file made earlier in the day.)
 
N

Notan

No. A trust account and all the securities in it disappeared. I
felt I wanted to speak to a competent human to resolve the issue. (In
the end I was able to use a backup file made earlier in the day.)
While I'm certainly not defending Intuit, all too many software
developers have now gone the way of pay-by-incident support, usually
after a number of free contacts or days after purchase.
 
J

jslcr1

While I'm certainly not defending Intuit, all too many software
developers have now gone the way of pay-by-incident support, usually
after a number of free contacts or days after purchase.
Try this number and then demand (politely) to speak to someone in the
states.
Contact Customer Service at (800) 446-8848 ((800) 4-INTUIT).
For immediate assistance with your question,
Hope it helps.
 
P

ps56k

Did you tryhttp://quicken.intuit.com/support/index.jsp?
No. A trust account and all the securities in it disappeared. I
felt I wanted to speak to a competent human to resolve the issue. (In
the end I was able to use a backup file made earlier in the day.)
 
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J

jgrimmond

Good point. I even backup several times within a session! It is a pain
not to be able to keep everything in memory till you are ready to
save.

jg
 

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