Locked out - urgent help requested


C

C Tate

I use money 2004. When I tried to login yesterday I got a message telling me
login was unsuccessful. For some time my account has been password protected
by linking it to passport (Windows).

I cannot understand why this has happened. I have now changed my windows
live password and am able to login to hotmail etc. However, I still cannot
login to Money.

I have now completed deleted Money from my PC and reinstalled the software.
I tried to restore my backup but it is still asking me for a password.

I am now getting highly irritated as all my accounts for several years are
on the backup.

I have deleted all temp files, cookies etc from my browser. No success.

Please advise as a matter of urgency.
 
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B

Bert

The issue with Money 2004 is listed at this site regarding signing with
passport:

http://articles.moneycentral.msn.com/Common/NetworkStatus.aspx?

Problems signing into older versions of Money

When: December 27, 2007

Effect: We are currently investigating a problem where you may have problems
signing into Money 2002-2004 (or Money 2002-2004 files that were recently
converted to a newer version of Money).


Until there is a fix available, you can try the following:

If you have not changed your password, sign into Money in "offline" mode.
If you changed your password, sign in "offline" mode using your previous
(original) password.

Once you have successfully signed into your Money file, remove the Windows
Live ID from the file, convert the file to a newer version of Money and then
re-add the Windows Live ID.
If you have already converted your file to newer version, sign into Money in
"offline" mode. Change the Windows Live ID (Passport) to the exact same
Windows Live ID (using your current password).
Sign into Money in "offline" mode and use Money in offline mode until there
is a fix available.

Hope this helps Bert
 
J

Johanna

C Tate said:
I use money 2004. When I tried to login yesterday I got a message telling me
login was unsuccessful. For some time my account has been password protected
by linking it to passport (Windows).

I cannot understand why this has happened. I have now changed my windows
live password and am able to login to hotmail etc. However, I still cannot
login to Money.

I have now completed deleted Money from my PC and reinstalled the software.
I tried to restore my backup but it is still asking me for a password.

I am now getting highly irritated as all my accounts for several years are
on the backup.

I have deleted all temp files, cookies etc from my browser. No success.

Please advise as a matter of urgency.
 
J

Johanna

I am having the same problem. Did you ever get into your money file? I tried
everything they said to do, but I still cannot get into my money file.
I need my financials for tax's, but I can"t get in.I have Money 2003 Deluxe
& business. Can any one HELP?
 
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E

Eclancy2001

Hey Bob,

I tried all the tips from your early post, and non are working. I even went
out and purchased a newer version of Money and that is still not working.
Infact, it won't even let me log in "off line" or online. Solutions?
 
B

Bob Peel, MVP

If you cannot sign in using offline mode you MUST use the same password that
last worked on that file. It does not matter what version of Money you use.
The file contents are encrypted using the password that last worked. If you’ve
changed the Windows Live ID password, and cannot connect, Money will not
know that the password has been changed. You can’t un-encrypt the file
unless you use the last working password.

Uninstalling and re-installing Money has no effect on the encryption of the
file.
 
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S

sjurisleasing

I have also been "locked out" for several days and have been monitoring these
posts. I tried to log in offline using my old and new passwords. I still am
not able to log in to 2004 Money. I am able to log into Live using new
password.
Any suggetions would be very helpful

Thanks
 

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