UK Making the move...how was your experience?

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Hello,
For a research report I would be grateful to hear from those of you (preferably those working in or with SMEs) who have experienced planning for and implementing a new software, accounting or otherwise.
1. General comments: was your experience different to expected? If yes, better or worse, and why?
2. In hindsight, what would you have done differently/better?
3. What were your contingency plans, and were they sufficient?
4. Was your planning based on any models, business or otherwise? What were they?

Many thanks in advance,
CB
 

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